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EyeMed Vision Care
- Insurance
- Mason, OH
About this business
EyeMed Vision Care, LLC in Mason, OH offers vision benefits services.
Location details
4000 Luxottica Place, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I submitted claim TWICE with a receipt that obviously had the date on it. It was returned to me TWICE ! stating that I needed to submit the Date of service on claim form/receipt. So I called. It took 14 minutes to get to speak with someone. Then was put on hold for 22 minutes, only to be sent to an automated review of my phone call. Upon seeing all of the reviews and comments, this business needs to be investigated by law enforcement. We are paying for a product and not receiving it. This is fraud. Where is our government wh... read more
If I could I would give zero star. The calls are automated and no way to talk to a person. Worst service.
Business response:
Dear ******I apologize for the service you received. EyeMed strives for excellent service with all of our calls. All calls do go through our automated system in hopes that customers will receive the help they need quickly, and many do. Please contact us back and request to speak to a representative and you will be transferred to a person. Thank you in advance for giving us the opportunity to assist you!
Would give zero if I could! Horrible "customer service!" Chat via text?? Really, no human to talk to? Chat agent told me to contact vendor, have a great day, and left the conversation. Seriously?
Business response:
Good Afternoon *****, My apologies for the service you received. EyeMed strives for excellent customer service in everything we do. please contact us via telephone at ************ and we will be happy to assist you!
Their service *****, I can’t log in online, can not get a person on the phone, and I keep chatting with different people trying to get a claim form that I can’t download from my email. ps. my internet service is running about 200 mbps, so this is not m issue.
Business response:
Dear ****** thank you for your feedback. I apologize for the service you received. EyeMed strives to provide excellent customer service in everything we do. Have you received instructions on how to register on the website and download the claim form from there? If not, please contact us at ************ so we may help you!Sincerely, ****************
A classic no star if I could review.. Guess I am going to cancel my vision insurance? Why pay these people (even if minimal) to not be provided any services? Insurance companies are a joke in general.. Spare me..
Business response:
Hi ***, My apologies for the disappointment you feel. We strive to provide excellent customer service in everything we do! I was not able to verify you, your insurance or your concern with the information provided Please contact us at ************ to explain what the concern is. We look forward to hearing from you so we can assist you!
I’ve been trying for weeks to get into their website to pay the premium with no success. I even called the number I was given and was told someone would get back to me. They never did.
Business response:
Hi *******, I apologize for the service you received. We strive to provide excellent customer service in everything we do! Please contact us at ************ so that we are able to research this and assist you further!
We have been waiting over a month for my husband's glasses and their lab has yet to get it right with his prescription. I manage my companies benefits and next year I will not be renewing with Eye med. They have taken total control of the relationship with our family optometrist and its not right.
Business response:
Hi ********, I apologize for the service you received. We strive to provide excellent customer service in everything we do! Unfortunately, I am unable to verify you or your husband in our system. Please contact us at ************ so that we are able to research this and assist you further!
EyeMed has closed all of its customer service phone numbers so there is no way to contact them. I haven’t been able to pay my Bill and I haven’t been able to talk to customer service. What is the point of this? I feel like a fool giving them any money!
Business response:
Hi *****, I apologize for the confusion. We strive to provide excellent customer service in everything we do! In order to allow us to assist you, please contact us at ************so that we are able to research this and assist you further!
This eyemed is horrible and giving a bad wrap to eye doctors businesses. 2 years ago had to wait 1 moth for my glasses, this year lenses are paid for and I’ve had to return twice looked like they overlayed one set of bifocal over another so my place sends them back I take them home and wondering why I can’t see over in one eye right there is spray imbedded in lens ugh now I may be forced to pay my place to make them myself? Absolutely ridiculous
Business response:
Hi ********* I apologize for the service you received. We strive to provide excellent customer service in everything we do! I was unable to find any correspondence in regards to this concern from you . In order to allow us to assist you, please contact us at ************so that we are able to research this and assist you further!
Frequently asked questions about EyeMed Vision Care
How is EyeMed Vision Care rated?
EyeMed Vision Care has a 2.3 star rating with 331 reviews.
When is EyeMed Vision Care open?
EyeMed Vision Care is open now. It will close at 8:00 p.m.
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