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EyeMed Vision Care
- Insurance
- Mason, OH
About this business
EyeMed Vision Care, LLC in Mason, OH offers vision benefits services.
Location details
4000 Luxottica Place, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Their service *****, I can’t log in online, can not get a person on the phone, and I keep chatting with different people trying to get a claim form that I can’t download from my email. ps. my internet service is running about 200 mbps, so this is not m issue.
Business response:
Dear ****** thank you for your feedback. I apologize for the service you received. EyeMed strives to provide excellent customer service in everything we do. Have you received instructions on how to register on the website and download the claim form from there? If not, please contact us at ************ so we may help you!Sincerely, ****************
A classic no star if I could review.. Guess I am going to cancel my vision insurance? Why pay these people (even if minimal) to not be provided any services? Insurance companies are a joke in general.. Spare me..
Business response:
Hi ***, My apologies for the disappointment you feel. We strive to provide excellent customer service in everything we do! I was not able to verify you, your insurance or your concern with the information provided Please contact us at ************ to explain what the concern is. We look forward to hearing from you so we can assist you!
I’ve been trying for weeks to get into their website to pay the premium with no success. I even called the number I was given and was told someone would get back to me. They never did.
Business response:
Hi *******, I apologize for the service you received. We strive to provide excellent customer service in everything we do! Please contact us at ************ so that we are able to research this and assist you further!
We have been waiting over a month for my husband's glasses and their lab has yet to get it right with his prescription. I manage my companies benefits and next year I will not be renewing with Eye med. They have taken total control of the relationship with our family optometrist and its not right.
Business response:
Hi ********, I apologize for the service you received. We strive to provide excellent customer service in everything we do! Unfortunately, I am unable to verify you or your husband in our system. Please contact us at ************ so that we are able to research this and assist you further!
EyeMed has closed all of its customer service phone numbers so there is no way to contact them. I haven’t been able to pay my Bill and I haven’t been able to talk to customer service. What is the point of this? I feel like a fool giving them any money!
Business response:
Hi *****, I apologize for the confusion. We strive to provide excellent customer service in everything we do! In order to allow us to assist you, please contact us at ************so that we are able to research this and assist you further!
This eyemed is horrible and giving a bad wrap to eye doctors businesses. 2 years ago had to wait 1 moth for my glasses, this year lenses are paid for and I’ve had to return twice looked like they overlayed one set of bifocal over another so my place sends them back I take them home and wondering why I can’t see over in one eye right there is spray imbedded in lens ugh now I may be forced to pay my place to make them myself? Absolutely ridiculous
Business response:
Hi ********* I apologize for the service you received. We strive to provide excellent customer service in everything we do! I was unable to find any correspondence in regards to this concern from you . In order to allow us to assist you, please contact us at ************so that we are able to research this and assist you further!
This company is horrible. They do not return phone calls and do not respond to claims submitted. If you call during their hours of operation, Customer Service will obtain your contact information and tell you that their QA Team will be in touch within 5 business days. Customer Service cannot answer anything, not even basic questions. And the QA Team never gets back to the customer and it’s a continuous cycle. Honestly don’t know how this company is still operating. They need to be shut down. Very unprofessional and by far th... read more
Business response:
Hi ******, I apologize for the service you received. We strive to provide excellent customer service in everything we do! I was unable to find you in our system with the information provided. In order to protect your privacy, please contact us at ************so that we are able to research this and assist you further!
Frequently asked questions about EyeMed Vision Care
How is EyeMed Vision Care rated?
EyeMed Vision Care has a 2.3 star rating with 323 reviews.
When is EyeMed Vision Care open?
EyeMed Vision Care is closed now. It will open at 7:30 a.m.
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