EyeMed Vision Care

Jason S 

on BBB

a month ago

EyeMed failed to match the Summary of Benefits that they provided. I submitted a dispute (sent certified mailed, as EyeMed does not receive electronic disputes) and received a 2-sentence response that I have coinsurance that would cover the costs that EyeMed did not cover. I do not have coinsurance. I think EyeMed is a scam. Not sure how they are still in business. They paid $40 of a $568 eye exam and glasses bill, forced the eye doctor to eat $250 and left the $278 for me to cover. 

Constance O 

on BBB

4 months ago

Eyemed double-charged me for a co-pay on an eye exam. I contacted them several times to resolve the issue and get reimbursement. Not only have they’re not reimbursed me but they’ve wasted hours of my time going in circles with them. Customer Service was friendly and said they were referring the case to QA, but nothing happened. I didn’t choose them for insurance, ****MA did and it was a poor decision on their part. 

Ryan S 

on BBB

7 months ago

This company is absolutely terrible. I paid the same amount for glasses with insurance as I wouldve paid without insurance all business owners anyone local looking for insurance do not come to this company go elsewhere. 

christina w 

on BBB

8 months ago

Awful experience. The guy couldn't find my account even after the first person did and I got my husband on the phone to verify his info and when I added the zip code to the conversation the guy hung up on us. I can't believe **** ****** even does with with such a awful company. Why doesn't the BBB do something about this company with the reviews? 

Raymond J 

on BBB

8 months ago

tried to talk to a person. computer wouldn't let me , hung up on me. really bad system. 

Sam A 

on BBB

8 months ago

Horrible experience with this company. They have deceptive business practices, automatic billing that you can’t cancel, horrendous customer service etc etc. A RIP OFF company. Consumers be aware! There are other vision insurance companies you can choose. 

Regina S. 

on BBB

10 months ago

I would like to say I was a victim of insurance fraud. So I was trying to get to the bottom of it by calling EyeMed to see if the money that was taken from me was going there. I was rudely dealt with and also was not taken care of in which I already know I'm not a member of Eye med, but I get a discount with EyeMed with my insurance company. I complained it to that the lady that I reported it too was rude, and I also told ******* not to contact me about updates after I reported the woman. They did just that contacted me back... read more

Bonny P 

on BBB

a year ago

Worst website ever. Hours trying to get an answer on how to submit a claims and to navigate through their automation. Disgusting service - or lack of it. No technical assistance and it was their round and round with 'supposed' answers that go nowhere. Terrible experience with trying to attach a copy of a receipt for a claim I was trying to send. The "token" they said they had sent...did not appear anywhere so I could not continue with the setup that was all over the place with their system. I am glad I have decided not to co... read more

Dean S 

on BBB

a year ago

Trying to register my wife who is covered as a dependent. It kept ********out at password setup. The service *** kept deleting it and telling me to start over but the same thing kept happening. On the phone with them for more than an hour. Then I learn, they have no IT department so no one can research why it was happening. They said she was registered but cannot sign on. That if she wanted any claim info she would have to call and they would email it to her. Absolutely horrible customer service!!!