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EyeMed Vision Care
- Insurance
- Mason, OH
About this business
EyeMed Vision Care, LLC in Mason, OH offers vision benefits services.
Location details
4000 Luxottica Place, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I would like to say I was a victim of insurance fraud. So I was trying to get to the bottom of it by calling EyeMed to see if the money that was taken from me was going there. I was rudely dealt with and also was not taken care of in which I already know I'm not a member of Eye med, but I get a discount with EyeMed with my insurance company. I complained it to that the lady that I reported it too was rude, and I also told ******* not to contact me about updates after I reported the woman. They did just that contacted me back... read more
Worst website ever. Hours trying to get an answer on how to submit a claims and to navigate through their automation. Disgusting service - or lack of it. No technical assistance and it was their round and round with 'supposed' answers that go nowhere. Terrible experience with trying to attach a copy of a receipt for a claim I was trying to send. The "token" they said they had sent...did not appear anywhere so I could not continue with the setup that was all over the place with their system. I am glad I have decided not to co... read more
Trying to register my wife who is covered as a dependent. It kept ********out at password setup. The service *** kept deleting it and telling me to start over but the same thing kept happening. On the phone with them for more than an hour. Then I learn, they have no IT department so no one can research why it was happening. They said she was registered but cannot sign on. That if she wanted any claim info she would have to call and they would email it to her. Absolutely horrible customer service!!!
Hard grind to get your coverage back. Stay away.Cannot speak to a live agent until they circle you around with automated messages.Only provide mobile chat. The agents rush you, posting canned answers before you even finish typing. After you finally submit the claim, " received" is all you get. No confirmation email, no claim number no nothing for you to track the status. It will not show up under "my claim" section until the claim is processed. All you can do is to wait 30 days. How do I know if the claim make to their syste... read more
could not be worse. Moronic, lame answers from ambivalent CSRs after getting dragged through a **phone tree to dead ends. GREAT JOB!!! And no satisfaction. Little value here and what is there is degraded by the terrible customer service. Looks like ****may have dropped them and now partner with VSP. Smart. Very smart.
With EyeMed insurance, my supposed in-network copay for an eye exam is $10, yet I ended up paying something like $165.00 for my exam, due to "added fees." If you read the fine print, these added fees are not included in the vision coverage. I find it is cheaper to go to *******an out-of-network provider, and get the measly $40.00 reimbursement from Eyemed for out-of-network care. On top of this, EyeMed customer service is terrible. When I wrote to inquire about eligibility (there is no number to call), I was told by three di... read more
Had to claim to be reimbursed for ****** contacts. First the app didn't work then the website didn't work. Then I emailed in the claim. They rejected it I wasn't notified and they didn't tell me why until after I called three times. Sent many emails saying please reply to this email or I will fail you on the survey. They sent me tons of surveys. It's been 6 weeks and I haven't been reimbursed.
Website login does not work. Try the contact us form... which does not work. No phone numbers listed whatsoever. No way to rectify situation. Million dollar companies making us have to struggle to even access our benefits. Ridiculous.
Awful customer service and coverage. If you run out of contacts, you have to get along without seeing until 12 months to the date to get them filled.
Frequently asked questions about EyeMed Vision Care
How is EyeMed Vision Care rated?
EyeMed Vision Care has a 2.3 star rating with 329 reviews.
When is EyeMed Vision Care open?
EyeMed Vision Care is open now. It will close at 11:00 p.m.
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