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EyeMed Vision Care
- Insurance
- Mason, OH
About this business
EyeMed Vision Care, LLC in Mason, OH offers vision benefits services.
Location details
4000 Luxottica Place, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Hard grind to get your coverage back. Stay away.Cannot speak to a live agent until they circle you around with automated messages.Only provide mobile chat. The agents rush you, posting canned answers before you even finish typing. After you finally submit the claim, " received" is all you get. No confirmation email, no claim number no nothing for you to track the status. It will not show up under "my claim" section until the claim is processed. All you can do is to wait 30 days. How do I know if the claim make to their syste... read more
could not be worse. Moronic, lame answers from ambivalent CSRs after getting dragged through a **phone tree to dead ends. GREAT JOB!!! And no satisfaction. Little value here and what is there is degraded by the terrible customer service. Looks like ****may have dropped them and now partner with VSP. Smart. Very smart.
With EyeMed insurance, my supposed in-network copay for an eye exam is $10, yet I ended up paying something like $165.00 for my exam, due to "added fees." If you read the fine print, these added fees are not included in the vision coverage. I find it is cheaper to go to *******an out-of-network provider, and get the measly $40.00 reimbursement from Eyemed for out-of-network care. On top of this, EyeMed customer service is terrible. When I wrote to inquire about eligibility (there is no number to call), I was told by three di... read more
Had to claim to be reimbursed for ****** contacts. First the app didn't work then the website didn't work. Then I emailed in the claim. They rejected it I wasn't notified and they didn't tell me why until after I called three times. Sent many emails saying please reply to this email or I will fail you on the survey. They sent me tons of surveys. It's been 6 weeks and I haven't been reimbursed.
Website login does not work. Try the contact us form... which does not work. No phone numbers listed whatsoever. No way to rectify situation. Million dollar companies making us have to struggle to even access our benefits. Ridiculous.
Awful customer service and coverage. If you run out of contacts, you have to get along without seeing until 12 months to the date to get them filled.
Horrible customer service. Frustrating and confusing automated phone service. It was almost impossible to reach a live agent, and when I did, they lacked knowledge and adequate information. Huge time waste.
I require medically necessary lenses, and without them I'm blind. I've had the same prescription & lenses for 5 years in a row. This year, EyeMed denied my insurance claim saying I'd exceeded my benefits, yet couldn't say when or how. The only claim I make is the once a year lenses claim same time every 12 months. And they didn't provide any communication when denying the claim, I had to phone the optician to find out from them that EyeMed was not approving the claim, then i had to phone EyeMed and spend 30 minutes on the ph... read more
Good luck trying to even make an account; you'll be permanently stuck on a loading screen. If you try to contact customer support by email, I wish you further good luck; because once you fill out the support request form and click "submit" nothing will happen. It is obvious they've outsourced their website design/development to incompetent overseas "companies" to fatten their (likely already overinflated) margins. I'm not going to even bother calling customer support as I can safely bet that the customer service number will ... read more
Frequently asked questions about EyeMed Vision Care
How is EyeMed Vision Care rated?
EyeMed Vision Care has a 2.3 star rating with 323 reviews.
When is EyeMed Vision Care open?
EyeMed Vision Care is closed now. It will open at 7:30 a.m.
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