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Erus Energy
- Consumer Services
- Phoenix, AZ
About this business
With over 16 years of service, Erus Energy is the best decision for your solar power & energy experience. #2394 of Inc5000 2020 Fastest-Growing Private Companies in America
Location details
21402 N 7th Ave, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company handled everything terribly. I shouldn't have to constantly contact them regarding parts and pieces. The installers tore apart my roof and did not fix it. I was promised products that I never received and was constantly calling and texting asking when I would receive them. I was given the run around time after time. This was an absolutely terrible experience, not to mention the loan company that they use is equally as bad.
Business response:
Ms. Belk, I see that your system was granted Permission to Operate last February. I don't see any notes on regards to needing a roof repair. I will have one of our Client Service Representatives reach out to see how we may assist. Thank you, Kim
I am very happy with our new solar system that's been in operation for two weeks. For starters, Bruno the salesperson did an excellent job describing the system; it was good to know that these panels come with individual inverters that makes the system more reliable because if one panel fails, the others keep working. I was informed that the whole project was going to take longer than usual because of the pandemic, but it was just about two months. I have been checking the production vs delivery and it's been around 3 to 1; ... read more
Business response:
Mr. Rico, Thanks so much for your kind words. I've shared your review with the team and they are all very thankful. It means so much when you take the time to let us know when you are a satisfied customer. I will get with the install team and get your monitoring taken care. Have a wonderful day, Kim
Had and am still having to do a lot of the work on learning how the system is worked. Sales team was really misleading. They promised so much. My bill is supposed to be 74 a month and if I give the federal tax credit back to the loan it would stay that way, if not it would go up to 104. They said I have 18 months to do that but failed to mention the credit can be split into 2 to 4 years. Leaving you to fend for yourself on that. Had to do several calls to get my sign on bonus and still never received my nest thermostat. Duri... read more
Business response:
Hello Joseph, Thank you for the feedback. The $30 minimum charge from your electric company is outside of our control. After reviewing your records it shows you signed a contract, had a welcome call with our project management team and received a finance summary. All of your information was presented to you prior and post contract / installation. We are ALWAYS happy to connect with customers for questions, concerns or just general information at clientservices@erusenergy.com . Our project managers are eager to help you under... read more
Once they install the panel, they were unwilling to help set up the monitoring software. After only two years with the panels we had a problem with one of the panels and a microinverters. It took 3 phone calls to even get to the correct individual to help us diagnosis the problem, Then they stated that they had moved out of our area and could not help us fix the problem. They said the panels only had a two year warranty when the contract clearly states otherwise. They gave us another number to call. The number had a full inb... read more
I worked for this company who still owes me money on projects that were closed by someone else, out of all my sales i find it hard to believe no referrals showed up even though i have customer telling me they did refer , this company refuses to pay me a project that they owe me and Jessica the erus manager basically has not responded to my text messages for more than 4 months. Managers steal leads and so do reps . Very unprofessional company , watch out they will send someone else to close your appt tonprevent you from makin... read more
Business response:
****, I'm sorry to learn you are unhappy during your employment and that you left abruptly. Solar sales is a difficult position. I show you were paid for all of the customers that you were able to sell to. I left you a message on your cell phone to walk through the sales but have not heard back from you. Please give a call 844.272.8336
Firme Contrato para los paneles el Día 29 de Junio del 2020 y asta ahorita es fecha 19 De Enero 2021 que no estoy recibiendo el servicio de los paneles. Ya están instalados desde ase 4 meses pero no an podido encenderlos. Ya hablé varias veces con personas de la empresa y nada más no me ayudan a resolver el problema es cansado y frustrante el tener que estar detrás de ellos para que hagan el trabajo que devén hacer pero ni así asen aparte que tengo que estar pagando paneles que ni siquiera estoy utilizando aparte mis billes ... read more
Business response:
Hola *****, Hemos completado todo hasta el punto de intentar conseguir el permiso para operar de la empresa eléctrica. No controlamos ningún otro negocio que no sea el nuestro. Ya lo hemos instalado y ahora le toca a la compañía eléctrica ver cuándo tienen a alguien disponible para darnos el permiso para operar. Si desea preguntar por qué la compañía eléctrica se está demorando tanto en darnos el permiso, comuníquese con su compañía de servicios públicos. Si tienes alguna duda sobre tu instalación puedes llamarnos al 844-272... read more
I just had a solar power system installed by Erus Energy. The permit and city/power approval process took a while. Erus' project manager always gave me weekly updates. Now that it's all installed and producing power, I'm very happy. I'd recommend this company, and I have!
Business response:
Greetings Randall, Thank you so very much for this positive review and your referral of Erus Energy to your family and friends. We are absolutely thrilled that you have joined us in a solar power and energy experience. As always please contact clientservices@erusenergy.com for any questions or concerns about your solar system.
Overall I was very pleased. The Erus Energy team was very knowledgeable and professional from start to finish. ??????????.
Business response:
Thank you so much for letting us know about your awesome experience with Erus Energy! We are constantly striving to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please don’t hesitate to reach out to us at 844-272-8336 if you ever need anything.
We were impressed with our sales agent Derek. We have been advised in a timely way via e-mail or telephone by is office about the progress of our permits and installation. The head of our installation Adam was very helpful explaining the steps and progress of the panel and wiring as his team did the actual installation. Once the inspection has been completed, hopefully next week, we will see if we made the right decision by switching to solar energy. ****** *
Business response:
Thank you so much for letting us know about your awesome experience with Erus Energy! We are excited to hear that Derek and Adam were instrumental in making your experience great! We are constantly striving to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please don’t hesitate to reach out to us at 844-272-8336 if you ever need anything.
Frequently asked questions about Erus Energy
How is Erus Energy rated?
Erus Energy has a 4.1 star rating with 869 reviews.
When is Erus Energy open?
Erus Energy is closed now. It will open on Monday at 8:00 a.m.
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