Erus Energy

Adam S 

on BBB

a year ago

At first (honeymoon phase) they would check in with me etc. Now that I actually have had an issue, they were quick to answer the call and charge me $250. Now that would be acceptable but I found the issue out myself without a truck roll being done or anything. I never talked to a tech either and still to this day have not gotten my $250 back. I have called his place so many times and it just goes in a loop and ends up hanging up on you. I have proof of emails sent to the actual tech who helped me, emails to finance and email... read more

Nicholas S 

on BBB

a year ago

I am a former employee of Erus Energy who is owed over $6,000 in unpaid wages. Additionally, another former colleague is owed over $8,000. Despite multiple attempts to resolve this issue, the company has failed to provide any satisfactory resolution.We were misled and deceived by managers named ******************* and *********************, who promised timely compensation and failed to fulfill their commitments. The lack of transparency and communication within the company has caused significant financial distress and emoti... read more

Dan J 

on BBB

2 years ago

***** has always been professional and keeps me posted with progress, I receive emails about anything that I need to do to keep this process moving forward on time. 

Vic G 

on BBB

2 years ago

Im one to never leave reviews but hats off to *******. He did a great job. Compared to the last few companies, hes the one that I trusted. Panels work perfect. Thank you ******* for your patience. Keep up the great work 

Gabrielle E 

on BBB

2 years ago

Ive met with multiple solar companies in the Valley but Erus Energy has proven to be the best. I met with *************************** and he was informative and very personable. There is no other company I would rather purchase solar panels from. 

Robert T 

on BBB

2 years ago

Very instrumental in putting my mind at ease in the situation I encountered. I appreciate the help that I received. I will wholeheartedly endorsing your company for your product and professional employees working to solve any customer concerns. Bravo!! 

Melinda V 

on BBB

2 years ago

I got my solar system from Erus and absolutely admire my new low bill. A couple of months ago I did have an issue when the weather changed and it rained for a few weeks in between days. I couldn't afford the changes it caused my system to shut down without my knowledge, but ***** was helpful by emailing me back to assist my system and got it back to its original state and running smoothly. Thanks again. 

Teresa M 

on BBB

2 years ago

Erus Solar sales people are uneducated about how solar works, the electric company bills we would expect after the solar was running. The contract said the process would be 90 days, it was 11 months due to several mistakes **** made in calculating the panels needed, the installation of the meters, inspections etc. Erus people blame the utility company for delays saying "Of course your electric company isn't in a hurry to inspect, install and turn on the solar because they are losing money. We would call the electric company ... read more

Eric E 

on BBB

2 years ago

My customer support specialist is *******, and she's been very attentive to my needs throughout the process of me having some micro converters go out. Anytime I had a question, I knew that I could reach out to her and have it resolved. More customer service specialists like her, please.