Enterprise Rent-A-Car

Bonnie E 

on BBB

a year ago

."Do not go to Enterprise if you have brown skin." Our ********* has a 6 year history of renting vehicles from Enterprise having rented at least 7 times from this SAME location. He had all his ID and some extra. We reserved this rental 30 days ahead. He met all the requirements, yet this Rep told him they need a utility **** in his name. Her attitude upon seeing him was a hateful glare and she was rude in the way she treated him. He went home got a phone bill, she then told him it was not a utility. No matter what he brought... read more

ROSE S 

on BBB

a year ago

*********************************************. ****************** Easy check in and out. Super clean car. 

Sergio S 

on BBB

a year ago

Went to pick up a car at the enterprise on **** and fallbrook. Had to wait till next day at 4pm to pick up. Gave me a VW Jetta with alot of dings and the oil check light on. Employee stated not to worry as they had just changed the oil and just forgot to reset it. I noticed oil on my brand new driveway, checked and it was coming out the car. Oil looked dark and dirty. I called them for 20 mins to no answer. Called another Enterprise and they said they had no cars and to take it to *** boys. They told me there was no oil in t... read more

Nina S 

on BBB

a year ago

Agent ******************************* from ************** Enterprise Car Rental is absolutely amazing! The customer service that he provided was impeccable!! My rental was an emergency and Agent ******************************* and the enterprise team understood my situation and provided the best customer service /support to satisfy my expectations as a customer. ******************************* came to my home to pick me up in the rental car and his professionalism was surely noted! He presented the enterprise team well by hi... read more

Dani T 

on BBB

a year ago

Horrible. If I could put Zero stars I would. Customer service is trash if you can manage to actually get through to them. They sit and watch the phone ring. Ive been on the phone with corporate and everything nothing has been resolved. My rental was set for Monday. Its Friday they are now closed and I still dont have one. 

scott R 

on BBB

a year ago

so where to start..we rented a vehicle from enterprise short of the long story we had issues with the tire and called support they refused to do anything other put on a spare tire, which then they wanted us to drive at highway speeds for ************************************************ killed they would pay medical bills or pay for wrongful death. but till that point they wouldn't do anything to help, they stated i can fix the vehicle. and told us it was our problem from their, they tried blaming us for additional damage tha... read more

Donald R 

on BBB

a year ago

Enterprise were very professional From the counter help ************************************************ and all the drivers provided me with excellent customer service they even took me to my destination which was above and beyond Thanks so much for the kindness it is well appreciated ***************** ?? 

Rocks R 

on BBB

a year ago

What if I didnt make it down the highway ********************* to ******** **. Rented a car that had no brakes, bearing falling out. Cost me out of pocket funds for Kal tire inspection. Window was cracked down passenger side, bullseye rock chip drivers view spot. Tried to give car back twice was quite difficult. Only decent help I received was the gal on roadside who informed me to go to the **************** ( The shuttle was approached by airport staff, on our behalf, driver left my guy and I sitting there at night, In the ... read more

James N 

on BBB

a year ago

Found a dirty diaper under the seat and a used rubber in the glove compartment after supposedly they just cleaned it