Enterprise Rent-A-Car

Sean M. 

on BBB

a year ago

Booked a reservation for a rental car at Enterprise *****************. Show up they oversold and have no cars available. I get it, it happens. Unlike a hotel or a plane flight when they overbook they assist with finding other accommodations for you but not at Enterprise *********. The team at Enterprise ********* just shrug their shoulders and basically said too bad... Best part of it all was upon checking I could still book a reservation at that moment for today, even though they know they have no cars available. Absolutely... read more

Shanna G 

on BBB

a year ago

They made me pay extra money saying that it never came off my card when it did. Then kept telling me they were going to report the car stolen if I didnt pay AGAIN for the same rental that I already paid.. then when it came time to get my deposit back the told me I owed another 150$ when I didnt owe them anything and still havent given me my deposit back. They will blame everything on their bad phone lines and tell you there is something messed up with their system when really you wind up overpaying because they make you pay ... read more

Alysa C 

on BBB

a year ago

Absolutely horrible experience. I confirmed my reservations with a specific price online with all taxes and fees included and hound drivers fee. I called to make sure it was correct and that everything was included besides the damage waiver. Turns out all the information was completely incorrect as when I arrived I was charged a different price. I called again and was told that whoever told me all that was incorrect and that I didnt tell them my age when I did both in the reservation and when I called. I also got hung up on ... read more

Dallas R 

on BBB

a year ago

I recently rented an SUV from Enterprise in ******** and had a really positive experience. Initially, I only needed the vehicle for 4 days, but plans changed and I had to extend the rental. The 24-hour phone service was straightforward and understanding, making the extension process hassle-free.During my visits to the branch, the manager was genuinely helpful. He guided me to choose an SUV with the features I wanted without overselling extras I didn't need. When I returned the vehicle, he was there to ensure a smooth return ... read more

Alexandra B 

on BBB

a year ago

*********************** and ****** have excellent customer service skills and made our transaction effortless. Well recommend Enterprise.A ***** 

Michele H. 

on BBB

a year ago

We had a confirmed reservation for a truck rental. This was super important - due to a family death, we had to pick up a child who's mother had just passed away and transport her and her belongings cross-country. We had a confirmed reservation for a truck to do this. We get there to pick it up, no truck. I call customer service the first time and the guy is really nice, says he'll put out an urgent call for all other locations to check inventory. I explained just how time-sensitive it was. We waited and waited, no return cal... read more

Connie M 

on BBB

a year ago

I rented a car for a week and returned it after 4 days, mainly because I was done with it and thought it would be nice they could rent it to someone else. Well.. I was charged a HIGHER daily rate because I didn't keep it the full 7 and the rate I was charged was $70 less than what the weekly was. That's just wrong. I was not pleased at all. I have also had issues with the car I was renting and have always been told to drive hours to pick up another one and they want to take the one with issues and tow it. When I am hundreds ... read more

Scott H 

on BBB

a year ago

***** from Enterprise called at noon to confirm our ********************* that we made several weeks ago and had previously confirmed online . He then called back at 2:00 and cancelled our reservation as Van was no longer available Anywhere in the tristate area . Van might be available later next week. 

Lisa S 

on BBB

a year ago

I was very 0leased with my experience at Enterprise Rental Car in ********, ********! Both ******** and ***** were extremely pleasant professional and unbelievably polite!