Enterprise Rent-A-Car

Elena B 

on BBB

a year ago

The worst experience Ive had with any dealer Ive been given a bunch of run around and Im highly disappointed with the misleading false information that have been given to me. This place lies and now Im in a big whole that I didnt put myself in. I need help immediately some kind of assistance Id give this place no stars if possible and two thumbs down its a SCAM 

Julian K 

on BBB

a year ago

Enterprise is terrible. Do not rent from them! They take reservations with no cars available... 

Antonis C 

on BBB

a year ago

This is a greedy organization that should be investigated or maybe they paid all the officials to **** people with fees that exceed anything else due.For a 3 day rental the extra fees amounted to almost the same as the rental. The mob set up the fees structure of this company. They give you one price when looking for a rental and then after you get your invoice it is amazing to see fees and taxes that only represent pure greed.BUYER - STAY AS FAR AWAY AS YOU CAN FROM ENTERPRISE RENTALS. 

Melody F 

on BBB

a year ago

I made a reservation for 9am, had an emergency in the morning, I could not give a call to let them know that I was running late. I showed up at **** and they had given my reservation away to someone else. No courtesy call. Nothing.Worst part was the people that work at this office have the worst customer service skills and lack of compassion. They simply do not care for people. 

Kyle W 

on BBB

a year ago

Very unprofessional. Called me less than 48 hours before I was due to pick up by 15 passenger van for a family vacation. Suggested I stop by the lot on the day of my trip and see if a mini-van would work. Seriously! They also called right at the end of the day, I guess hoping I would not answer. Hope whatever goes around comes around to them. 

Keith C 

on BBB

a year ago

I highly DO NOT RECOMMEND this Company! I will never use them again. My insurance ** set the reservation up for me. I waited over an hour to get my car. Its absolutely ridiculous! 

Constantin K 

on BBB

a year ago

Excellent service and professional personel at the ******************* location in *******,**.Ever single time I needed rapid service I was accommodated, and therefore was very satisfied. 

Pastor M 

on BBB

a year ago

Per Rental Agreement RA# 1RV25D, I rented was to rent a compact car. Upon learning that I elected to purchase the extra insurance your attendant brought out an KIA *** full of scratches 30K miles and 3/8th of a tank of gas. I originally requested a week rental however the attendant elected to write up the contract for six (6) days , favoring you. It went over the six days and I called in stating that I will drop off the vehicle on Friday September 1st. as we were planning a trip to ******** the day before. After picking up m... read more

Leslie K 

on BBB

a year ago

Had a rental reservation at the ****************, *******, ** location, which was confirmed 3 times today to ensure pickup time of 4pm at the body shop. Not only did they not pick me up but they did not even bother answering the phone. The body shop manager and I called received the everyone is busy message until it disconnected us.So much for putting the customer 1st. Most definitely reporting this to my insurance company