Enterprise Rent-A-Car

james R 

on BBB

a year ago

Very unprofessional. **************** very bad. Do not get your rental from them. Too many extra costs. Watch out. Walk away. 

Cindy S 

on BBB

a year ago

Had reservation to pick up car at 9:00 AM Oct. 11. Received message at 7:39 AM saying they had no cars available until possibly 3:30-4;00 PM. We ended up taking our own car. Terrible customer service ?? 

Erin C 

on BBB

a year ago

Reserved vehicle 3 weeks in advance. Went to the location to pick it up, was told they didn't have one available. Was then reassured that a different location had a vehicle. The service rep supposedly called and ensured us that the other location had a vehicle. Was dropped off and then was told no vehicles available. Received no call from them stating they wouldn't have the reserved vehicle ready. Absolutely unprofessional *** ridiculous. It's awful that this is how the company is run and the service representatives have to ... read more

Teresa M 

on BBB

a year ago

Enterprise charged me for damage done by a hail storm the night before I returned the car. **********, ************ 

Mike S 

on BBB

a year ago

Booked a reservation for an electric car on September 19th for a pickup October 22nd. I booked an electric car because I wanted to save cost on gas. I was driving all the way to *********, 4+ hours.I get a call the morning of Oct 22nd saying they dont have a car available. This was pretty infuriating because I have no other options.I call the location and they say they dont have the car I booked but they have a pickup truck or a Challenger. But I wanted those Id need to pay an additional $280. So not only am I out $150 in ga... read more

Julie T 

on BBB

a year ago

I made a reservation for a standard vehicle through my company's corporate account for business travel more than 3 weeks in advance. When I arrived for pickup, I was given the choice of a compact car or a minivan because "we don't get standard size cars very often." I was told choosing the minivan would be an extra $30 a day, so I was stuck with the compact car. I was told to "ignore the tire warning light." It also had a big dent in the side, a front bumper that had to be knocked back into place frequently to stop the rattl... read more

Le S 

on BBB

a year ago

Rented a car and returned to airport by 6:30 am prior to counter opening. Sign at the airport rental counter said to deposit key in ******. When I received my credit card statement they charged me a whole extra day because they never bothered to check the ****** and did not check my car in until after 5pm. 

Ron S 

on BBB

a year ago

No one did a walk around when I picked it up but the gentleman who checked me out was very attentive and polite. Overall a good good experience 

Christopher P. 

on BBB

a year ago

My first time purchasing a brand new vehicle, and it was horrible ****** was fantastic. Cant say the same thing about the management purchased a 2021 ********** outlander and the car was in the shop the first week I had it something was wrong with the engine. Ended up taking longer than expected. The mechanic told me it would take half a day to fix what was wrong with the vehicle. but ended up taking a week finally get the car back and the brakes are grinding also had a crack in the windshield they said they had repaired but... read more