Enterprise Rent-A-Car

Tanya A 

on BBB

a year ago

**************** non existent have a confirmation number to pick up a rental in ***** ********* get there no car but they surprisingly have a huge suv available higher rate gas guzzler. So whats the point in reserving a car? Asst ******* ******************* rude eye rolling while Im talking to him ******* ***************************** no better but says I can wait and see if a vehicle becomes available. Area manger ********************* no help at all finally answered his phone to say that the airport pulled all the cars the... read more

Kathy A 

on BBB

a year ago

Horrible customer service! The car showed check engine light while we were on the ***********. We stopped and called enterprise customer service. We were told it would take up to 8 hours for them to help us. There was nothing we could do but pray and keep driving. There were no apologies or financial restitution for the issue. 

Kenya A 

on BBB

a year ago

Received horrible service from the Enterprise rental car location in western branch area of ********** **. (*********************************) Staff very rude unprofessional. I have never received any treatment like this from a well established company. Manager got made because we wouldnt take a banged up dirty torn interior vehicle that recked of cigarette smell. If I could give no stars thats what it defiantly would be. When I tell you I received the worst customer service I am beyond appalled at the behavior of a so calle... read more

NORMA S 

on BBB

a year ago

I RECENTLY HAD TO USE A RENTAL FROM ENTERPRISE AT *******************************************************************. I RETURNED THE VEHICLE TO MY KNOWLDEGE WITH NO ISSUES, DID NOT HAVE ANY ACCIDENTS OR DAMAGE TO THE VEHICLE DURING THE 2 WEEKS I HAD THE ****** HAD TO DROP IT OFF AFTER HOURS, DUE TO TIME THEY CLOSE, FEW DAYS LATER I GET A CALL STATING THERE WAS A LOT OF DAMAGE TOTHE VEHICLE AND I WOULD BE LIABLE FOR IT, ASKED WHAT KIND OF DAMAGE AS I WAS NOT AWARE OF ANY, AGENT STATED HAIL DAMAGE. I SAID THERE HAS NOT BEEN A... read more

Mary S 

on BBB

a year ago

I unloaded the rental van and wasnt unloaded all the way. An Enterprise employee took it in the back and I believe my jewelry was either in the drink holder or he took it out of my car. I am very good about locking things up but they were closing. Even though I brought the vehicle back on time, they charged me an extra day. My jewelry wasnt worth much, but one pendant was the first necklace my husband ever bought me. It held great sentimental value. 

edward s 

on BBB

a year ago

Closing time of noon and my appointment was at noon, how can this be possible? Why would the system allow an appointment to be made when the location is closed? What's worse is enterprise folks inside watching me and unwilling to help with my appointment and reservation. 3 reservation specialists on the phone, love the way they only make reservations and could not help with my issue, could not locate an open facility except for ************* 80 miles away. Even then, I was warned that management at that location might not be... read more

Leah S 

on BBB

a year ago

Terrible! I had a reservation that was confirmed twice by myself and my employer. When I arrived to pick the rental up, they had given my rental to someone who arrived earlier and left me with a vehicle that would not accommodate my needs. So very upset!! They said since I was not there at 7:30 am to pick up the rental, they gave it away. I was told they open at 7:30 and arrived by 9 am. They didnt even try to call or contact me prior to giving the reservation to another party. Other than not charging me, they in no way trie... read more

BriTonya B 

on BBB

a year ago

They had no cars available at 8 am in ***********. Sent me to ****** location who had no cars available. They claimed it was the Area Managers idea, which was a total Lie. I still dont have a rental car and had to Uber home. 

Amanda C 

on BBB

a year ago

Terrible worst experience I've ever had everything about this company *****