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Enterprise Rent-A-Car
- Transportation Services
- Ridgefield, CT
About this business
Location details
227 Ethan Allen Hwy, Ridgefield, CT, 06877, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I had a suv rental reserved for Tuesday October 19th for pick up at 1pm. I called at 11am when the branch opened to confirm that the vehicle would be ready for the 1pm pick up time. The call was answered by a man who advised that he is at the other ************** location and that the *** would be at the airport location, ready for 1pm pick up. It is now 1:43pm and my executive is at the airport still waiting for the vehicle that was confirmed to be ready for 1pm. As you are aware, in the world of business, time is money and... read more
I reserved a car from Harrisonville for 10-12-21 - 10-15-21. I got there and no cars. They drove me an hour away to (Lees Summit) get a car there. Only had a couple. I didnt get a free upgrade. They charged my card. Not happy that the place didnt have a car and the other place only had one and no free upgrade...the reason I paid for one where I would get one to save money. I called customer service that day and they said the regional mangager would call me. Anyways I got pulled over the next day to find out that the tabs are... read more
I rented a car for 8 days from Enterprise while my car was being repaired after being hit while parked in a parking lot. During the initial inspection while picking up the car, I agreed and signed that everything looked okay with the car. Upon return, the gentleman doing to inspection noticed what he said was "two to three spots of hail damage" on the roof of the car. Unfortunately I had not inspected the roof on the initial inspection, as it was an SUV and I needed to stand on the door frame of the car in order to look at t... read more
Im ********************************************** **************. Booked a rental car for 30 days from airport and was surprised that I OWED $6,000+ on a rental car and I didnt receive any type of refund nor did I understand that Id be paying that much. I feel like I was scammed and charged HARSHLY! Who can I contact to get my money back????
ENTERPRISE TAKES ADVANTAGE OF PEOPLE ******* A MAJOR STORM WILL NEVER RENT FROM A COMPANY THAT TRIES TO TAKE MONEY FROM PEOPLE AND OFFER BAD SERVICE I SAY TO ALL WHO RENT LEAVE IT OR YOU BE SORRY WITH THIS COMPANY
NEVER RENT A *** AT THIS LOCATION. I RENTED A *** HERE BECAUSE MY *** WAS IN THE **** SO I HAD THE *** FOR ABOUT 4 WEEKS WHILE MY *** WAS BEING FIXED. THE *** THEY GAVE ME LOW **** PRESURE LIGHT CAME ON WITH IN THE FIRST FEW DAYS OF ME HAVING THE ***! WHEN I CALLED ABOUT GETTING A DIFFERENT RENTAL THEY GAVE ME THE RUN AROUND ABOUT IT AND THEN TOLD ME TO TAKE THE *** TO A **** **** AND GET THE **** FIXED MYSELF!! WHICH I NEVER DID BY THE WAY. EVERYTIME I CALLED ABOUT GETTING THE **** FIX OR GETTING ANOTHER *** I WAS TOLD OH W... read more
Did not honor their reservation and denied me any rentals and flagged me not to rent from them again. When I escalated the problem to explain why they gave me a case number and it has been a month with no response.
This company will scam you! They immediately attempt to upcharge your rental and when you say no thanks, they will tell you the following.Dont worry this car does cost more, but we wont charge you above what your insurance is covering. Oh Yes they do!!! Have blasted them on social media as you cant find a corporate complaint phone number or email. Ive been told a Regional Manager would contact me; their arent any regional managers!!!! Will never use or recommend them to anyone!
Business response:
Courtney Reilly- Area Rental Manager- Overseeing Mineola NY location. Spoke to the customer and confirmed that the refund was done on 9/13 and that she see's it on her credit card. Apologized for the issue or any kind of misunderstanding with payment etc. She appreciated the follow up. Provided my contact information in case there are any issues moving forward.
Rude Clerk at Enterprise Rental Car *********************************** I wanted to report a rude and obnoxious Enterprise staff member. I reserved a rental car through National and the counter was closed. A rude man (balding with glasses) yelled at me to come to his counter. He indicated that I need to provide him with drivers license and credit card immediately. I was stunned to have him aggressively attack me verbally. I previously paid for and registered the reservation online. This action was in worthless as he asked, t... read more
Frequently asked questions about Enterprise Rent-A-Car
How is Enterprise Rent-A-Car rated?
Enterprise Rent-A-Car has a 1.8 star rating with 612 reviews.
When is Enterprise Rent-A-Car open?
Enterprise Rent-A-Car is open now. It will close at 5:00 p.m.
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