Enterprise Rent-A-Car

Tamara R. 

on BBB

4 years ago

Multiple reservations all lost had to walk with my daughter 3 times a totle of 5 hours and after being promised a rental they refused once I arrived and cooperate office even got involved and they refused still.. 

Geoffrey W 

on BBB

4 years ago

I rented a car through ********** **** * *** in Saskatoon at the Central location and the service there was impeccable. They even called be back to ask how my service was after I had issues at the bonnyville location. Upon return of my vehicle at the designated drop off (JD AUTO COLLISION) I asked the front desk staff what I had to do following drop off. They informed me to drop my keys and that was all. So I left. 24 hours later I received a call asking how my rental was and that the inspection was good and everything was d... read more

Brandt C 

on BBB

4 years ago

We made a reservation on March 28, 2021 with the Enterprise Car Rental at the Downtown ***********, ******** location for Friday, May 7, 2021. Just as we were ready to take off on our flight, a little over 2 hours before we were to pick up the car, we got a text message saying they did not have a vehicle for us. There was an apology for any inconvenience, and we were told to check with one of their other locations. What kind of company is this? Why did we even bother making a reservation if they weren't going to honor our re... read more

Jonda R. 

on BBB

4 years ago

DO NOT RENT WITH ENTERPRISE!!! Listen I have been a loyal customer with ********************** for the past 6 years. We typically spend around $1,000 a month on a rental. Many people say that this is a lot, but we thought it was reasonable for four weeks. Now the rates have almost doubled for the smallest of the vehicles. This company does not care about loyalty or even that you are a platinum tier member. It is basically take it or leave it. Well, money spends ANYWHERE so I would advise you to not spend your money with Ente... read more

Samantha M 

on BBB

4 years ago

I rented a car using my insurance, I got a car that was over the covered amount thru my insurance. I paid my deposit, I ended up having the car for 3 days, instead of the original 1 day. I received a call from *******, who identified himself as a manager, come to find out he was not. He mentioned that I was responsible for the charges I explained to him that either he could reach out to amica or I would, but it will be covered by insurance, my car was done that day, I returned the rental, as I told him I would. Fast forward ... read more

NM 

on BBB

4 years ago

We had a rental set up for my husband to drive to to PA for his father's funeral. When my husband showed up he was turned away for out of state license, we had only been here in KS for 4 days when his dad passed and my husband needed to get back East to plan services. We didn't even know he was sick. We were turned away and not allowed to rent. Who does that what does it matter nothing said we had to have a KS license. The person looked my husband up and down and judged him by his looks. Luckily for **** he is on his way no ... read more

Jorge M 

on BBB

4 years ago

My midsize SUV rental reservation was not honored by the Enterprise Branch #**** located at *******************************************************************. I had made the reservation online more than 48 hour earlier for pick up 3/26/2021 @ 8:00 AM and drop off 3/28/2021 @ 10:30AM. The online reservation system gave me confirmation and showed several cars and SUVs available at that location. However, the expectation of honoring that agreement was not met by Enterprise.The agent stated that they had been trying to contact... read more

Texas Traveler 

on BBB

4 years ago

These Enterprise Team Members Conducted Themselves In The Most Professional *** Courteous Manner I've Ever Experienced! I Am A Disabled US Veteran *** Needed A Car To Travel To ****** On Saturday. I Contacted This Location On Wednesday *** Spoke With *******, Explaining To ******* That I Needed A Specific Model That Fits My Body The Best. *******, Told Me That She Would Note My Request In My Reservation *** While She Could Not Guarantee The Exact Model, She Would Identify My Needs To Her Manager *****, *** Would Do Her Absol... read more

Jeff B. 

on BBB

4 years ago

Rented a car Easter Weekend at the location on West Loop in *******. Arrived and they said that they did not have any cars for me. Flew in from **********. There were 4 other people there that had the same issue. What a horrible experience, they were not sorry and offered nothing to help me out. What a horribly run organization. I have been with National Car for years and this is the same company. Stay away from them - poor, poor.