Enterprise Rent-A-Car

Bernadette H. 

on BBB

3 years ago

Can't even give 1 star here but the system made me chose something. I made a reservation in July 2021, for a trip from NY to ******** for a very important Veteran event in which I had hotel reservations and non refundable paid tickets to dinners and events. The car was to be picked up on 9/9/21. I was to pick the car up at **** am and needed to arrive in *******, ** that evening. The night before, 9/8, at 5:50 pm (the store closed at 5:30 pm) I received a call from the local Enterprise. I let the call go to voicemail because... read more

Jody M 

on BBB

3 years ago

#enterpriserentalcar DO NOT RENT HERE. I did so under a car insurance claim; I called from a car dealer less than 2 miles from them asking if they can pick the car up. They said yes. They then charged me 276 dollars. I know it could not have been for gas as I filled up the night before knowing I would be turning it in. on that full tank I went from gas station to my house 2.4 miles, house to car dealer 3.9 miles. I rented a truck that got 17 miles to the gallon. so that is .5 gallons. Come to find out after calling... They n... read more

Rosa S 

on BBB

3 years ago

I rented a car using State Farm as the insurance. My car was hit at the gym, I was not at fault. State Farm was charged by Enterprise and I was charged an additional $150.00, for an accident that was not my fault. They ask you to buy additional insurance, when I had insurance, and of course I was scared and paid it because my car had been hit at the gym. I am a senior on a budget and should not have been advised to get the additional insurance. I live on a budget. These large companies should have some compassion for 70 year... read more

Savannah P 

on BBB

3 years ago

the location on **** N 7th st is horrible!!I was using a rental from a car accident where someone hit me....they towed the rental for no reason putting me in a tight spot for my job, ridiculous..... 

Dm R 

on BBB

3 years ago

Never thought I can get into such a situation with the rental company I was using for so long time.But the customer experience and the responsibility are too poor and I worry about the safety of my property.I rented a car and linked my personal keys with the rental keys.Eventually, when I left the keys during the return, I forgot my keys as well. And recalled that only in the airport.I called the customer support, I submitted the Lost and Return claim, but did not receive response.Then I sent the email to customer support. T... read more

eric g 

on BBB

3 years ago

The customer service is just bad. I wanted to write this review, hoping it gets to someone who actually cares about the integrity of the business. I had an accident back in July 7th, 2021 and needed to rent out a vehicle and my car insurance happens to use enterprise, I called in and discovered I was on the "no rent list" from a bill that hadn't been paid on 2018 - I had a accident nearly 3 years ago and the body shop that was supposed to pay for it didn't. I was surprised because I was able to rent a vehicle with enterprise... read more

Danny E 

on BBB

3 years ago

When a business shows you who they are when (not) trying to resolve a complex issue, you better look hard. Keeping you on long holds hoping you'll hang up. Lack of concern or care AFTER they have your money. Follow up or resolve is not in their language or work ethics. This is a s***** "Family" owned ???????? business. Critical thinking is NOT used her at all. ******** is a huge joke. 

Bryan N. 

on BBB

4 years ago

I returned my car on July 23 at around 7:05 AM , me and my wife got checked in by a Alamo employee . We went to check in then with **************************************** the cup holder for the car and when I got back the car was moved up and the phone was gone. NO one knew or helped in any way. I stated one of your workers took the phone when the car was moved and it was Not in lost and found.We had to board so I was told to file on-line which I did and I also filed a police report with ********* PD because I can ping my p... read more

Bonnie Lee 

on BBB

4 years ago

July 24, 2021 Enterprise Leasing Navy ************************************************* Re:Enterprise Rental Agreement: To Whom It May ********** May 20, 2021, I rented a car from Enterprise Leasing at ************************************************* Farm allowed me $25.00 per day with a $600.00 maximum for a rental car while my car, damaged on May 9, 2021, was being repaired. I did not write down the name of the young lady at Enterprise who worked with me to pick-up the rental, but after she spoke to the State Farm represe... read more