Enterprise Rent-A-Car

Timothy B 

on BBB

3 years ago

Made a reservation online. Recieved a confirmation number and a pick up time. My primary vehicle was in the shop and I had a very important meeting in a town about 30 miles away. Paid $10 for a taxi to get to the ************ Enterprise location, they basically told me my confirmation and reservation did not mean I would get a car, only that meant they would start "processing" my request and it would be 4 or 5 hours to get a car. Missed a very impotant meeting with a client This business at the ************ location is NOT r... read more

Tierra C 

on BBB

3 years ago

Such professionalism and a great place for All your rental car needs. This team, lead by manager ********, creates a friendly customer-first environment. I've been renting from Enterprise for years and this team never disappoints. 

Betty M 

on BBB

3 years ago

Got a rental from enterprise ,paid weekly for two weeks + one day . Returned rental ,they did an inspection nothing was wrong ,said deposit would be released ,13 days later they are still playing ignore my phone calls or emails on why I havent received my refund .Worst experience ever ,people work hard for their money for this company to literally just take and not have to explain why they are with holding my money .Stay away from Enterprise ,that simple . 

YZ A 

on BBB

3 years ago

Today I dropped off my car at an auto body shop in *****************. due to being rear ended. The auto body shop made reservations with Enterprise to deliver me a vehicle. The agent brought me a '20 ****** Corolla with the tire pressure light lit. He told me the light will go off after driving 5 miles since he had just filled the tire. The agent told me if I had any issues to let him know and I would be able to change the vehicle at any Enterprise. Driving home on the highway I noticed after reaching over 35 mph the car was... read more

Yolanda C 

on BBB

3 years ago

My family and I have submitted rentals with this agency and when we are scheduled to pickup a rental we are told the vehicle is unavailable . My family is left without a rental and our hotel fee is non-refundable on the day we are scheduled to arrive at the hotel. This happened 3 times. This is unsatisfactory service. 

Amit F 

on BBB

3 years ago

I had a rental reserved through my insurance company with this branch for the 30 days my car was in the shop. My insurance covers $30 a day for 30 days, and that is what I told them i wanted. I arrived at the branch and was out within 20 minutes with an *** and a signed agreement stating a rate of $25 per day + fees and taxes. I returned the car after 28 days and was told that everything is OK, and the rental is closed. To my surprise, I see a charge on my CC for $139. I called and talked to one of the managers (*****), he t... read more

William L 

on BBB

3 years ago

Yesterday I received a call from Enterprise damage recovery asking me to call them about a claim on a car I rented. 09/21/2021. This rental was almost 6 months ago. The first time of contact was 03/03/2022. They say this is for a dent in the car. First of all, an Enterprise service person and I walked around the car and found no damage and he didn’t not mention making a claim. So what changed since when your service person looked at the car and now, almost 6 months ago? I rented a car multiple times after this at the same lo... read more

Joseph G 

on BBB

3 years ago

Most Enterprise deserve 3 stars but not this one.Poor inventory management.Inflexible.Then will charge you extra to move you in a bigger car when they did not have the smaller car to honor the original reservation.Other branches of the firm are better equipped that this one. 

Sheila T. 

on BBB

3 years ago

The branch manager ***** **** at the location of *********************, ***********, ** ***** is very rude and should be demoted for reasons of bad customer service. I was in there due to getting a rental car through Progressive, her employee made a decision to give my rental away without even calling me or informing me the morning of the call that I had one on reserve. I needed to pick it up by noon apparently but was not informed of this from the employee ******. I was definitely upset with the fact that I wasn't told this... read more