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Elk Grove Toyota
- Car Dealers
- Elk Grove, CA
About this business
Welcome to Elk Grove Toyota. We are proud to be a trusted new and used Toyota dealer serving the greater Sacramento area, valuing customer satisfaction above all else. Our goal is to provide Sacramento, Elk Grove, Roseville and Folsom, CA area drivers with superior service. We promise competitive prices, long-term reliability, and an overall enjoyable experience from sales to service.
Location details
9640 W Stockton Blvd, Elk Grove, CA, 95757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
This is the worst place to go to buy a car. The way we were treated by the sales manager *** and the sales rep was just crazy. We were told that we are buying 2022 car after all the paperwork is done they said oh this car is 2021 and refused to hear us and told us to leave.
I haven’t been there yet Alicia is incredible at coordinating visits. He’s very friendly and easy going
This is a horrible dealer. I emailed to confirm if the car is there, called an hour before I drove an hour to their dealership to find out when i arrived that the car was sold. They knew the car was sold but they wanted me to be at their dealer to sell me something else. I wasted two hours driving through traffic (heavy commute hours). Don't do business with this dealership, very shady if you ask me.
Great. We bought the auto.
RecommendedComprar auto Y haser reparaciones
My service man is Anthony . He is a really great service advisor. He’s honest. He tells me to my face like it was, when he identified a problem. Most service advisors are worthless. They don’t even take the time anymore to go over your report with you. Their thing is we send you a link, you read it. The guy before Anthony was extremely disinterested and the rudest. He wouldn’t let me finish my sentences. I was really mad and down on Elk Grove Toyota. But then I got Anthony and he’s wonderful. So is the little girl with the s... read more
Business response:
Hello Ruby, Thank you for taking the time to provide us with your feedback. I am happy to hear Anthony and Cindy are both helpful and kind during your time with us. Whenever you have time please contact me directly at 916-405-8000 and ask to speak with Jeannette Blair. I would like to know who your Advisor was before Anthony. We appreciate your time and your business. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager
Had an appointment, it took really long time for the service. I’ll call and see if we can get out car service at any Toyota.
Business response:
Hi Priscilla, I am concerned to see your review. It looks like we had you in and out in about 30 minutes. If this is not the case or if there were any other issues please contact me directly at 916-405-8000 and ask to speak with Jeannette Blair. Your satisfaction is extremely important to us. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager
I did a oil change before a few days , and after you guys finished and wash the car , i saw something wrong with the front bumper its was move out from the car body , “ probably broke the bracket, I called the manager he just pushed it back,, lol he thought he did something “ MAGICAL “ i felt so bad , but the thing here is it’s kept move out and his magic doesn’t work so far !! Will never back to your service!!! Try to learn a new magic 🪄 ways to fix what you guys broke ✌🏻 👎👎👎👎👎👎👎👎👎👎
Business response:
Hello Fadi, I truly apologize for your experience. Please contact me at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask to speak with Jeannette Blair. I would like to have our Body Shop Representative take a look at your vehicle and see what we can do to help. I will also try calling you this morning. I hope to speak with you soon. Sincerely, Jeannette Blair Customer Relations Manager
Took my car in for service yesterday. As I was driving home, I noticed my passenger side mirror is wobbling. Took it back today and was told they didn't do it. Of course. They said there's a clip missing and it's normal wear and tear. Totally coincidental that it just happened after them servicing it. Especially when I don't drive anywhere right now due to quarantine. The manager couldn't even be bothered to come speak with us. But the man "helping" us said "to make it right" they would sell us the $86 part and do the labor ... read more
Business response:
Hello Sheena, I apologize for your experience with us. When you have a moment please contact me at 916-405-8000 and ask to speak with Jeannette Blair. I would like the chance to make things right. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager
Frequently asked questions about Elk Grove Toyota
How is Elk Grove Toyota rated?
Elk Grove Toyota has a 3.7 star rating with 1,287 reviews.
When is Elk Grove Toyota open?
Elk Grove Toyota is closed now. It will open at 9:00 a.m.
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