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Elk Grove Toyota
- Car Dealers
- Elk Grove, CA
About this business
Welcome to Elk Grove Toyota. We are proud to be a trusted new and used Toyota dealer serving the greater Sacramento area, valuing customer satisfaction above all else. Our goal is to provide Sacramento, Elk Grove, Roseville and Folsom, CA area drivers with superior service. We promise competitive prices, long-term reliability, and an overall enjoyable experience from sales to service.
Location details
9640 W Stockton Blvd, Elk Grove, CA, 95757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
They keep bugging me by phone and NEVER did respond via email as I requested regarding the 2009 Lexus LX 570 4WD. Now that it has been sold, they keep calling. Geez, if you no longer have the stated vehicle STOP TRYING TO CONTACT ME!!!!!
Business response:
Hello Grant, I truly apologize for your experience. I would like to get more information from you so I can try to resolve the concerns. I can put you on our no call list. Please contact me at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager
The initial salesman just handed me his business card and walked away after leading me to the car. A second salesman came along and was more helpful.
Business response:
Hello Bernard, Thank you for your feedback. I apologize for your first Sales Associate. I would like to get more information to better address these concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager
I brought my vehicle in on 02/23/2024 at 8:40 due to the left passenger door not being able to open from both the inside and out and the speaker on the driver's side was blown out. My service advisor, *********************, had originally quoted me $380 for both fixes and I had chose to wait in the lobby as my vehicle was in service. After two and a half hours of waiting, I had to talk to several people within the building to see get an update of my vehicle and the progress that has been made, ******* had told me that they d... read more
Business response:
<p>Hello *****, I apologize for any miscommunication. I spoke with our Service Director about your concerns. The $380 is for the diagnosis of the door. When they did the diagnosis of the door not opening they found that the latch assembly was the issue. Once the diagnosis is done there are parts and labor for the actual repair and I apologize if that was not made clear. Once we notified you of the diagnosis and repairs, you declined the repairs. Again I apologize for any miscommunication. We hope you give us another chance t... read more
Sammy is a dream to deal with! Our car buying experience was flawless, from start to finish. We will be back for future needs :)
We called couple of time made an appointment at 2pm we got there at 2.03pm when we arrived the seller said we sold the car at 1pm, we asked to speak with the manager and the manager said we sold it at 10am their stories did not add up because we called around 10.15am and they said the was available. And of course they tried to sell us another car OVERALL THIS PLACE IS DESPICABLE
I was about to buy a 2023 to ****** Corolla Cross SE. I had already got the money in a cashier's check it was about to go and they phoned me in the afternoon that a trade-in was required for me to purchase the car. They asked if I had a trade in and I told him I might have for the right price. Nowhere was it mentioned in our texts that I was required to have a trade in to purchase the car. With a trade-in I was put on a list to reserve the car. I was working with *************************** and she was very helpful answering... read more
I had taken my the Elk Grove ****** body shop; however, at the time of the pick up I noticed a big crack on the windshield that was not there prior to drop of my vehicle. Per the pictures taken by Elk Grove ******, there are no evidence of the damaged. It has been over a month that I am trying to resolve the issue; I found the manager of the shop *********************** extremely unprofessional/not fit for job/poor communicator who has given me the run around thus far. The assistant manager of the dealership has been aware o... read more
Business response:
Hello ***,I apologize for your experience. I will be sending you an email on a possible resolution.Sincerely,***************************** Customer Relations Manager
Wasn’t a good experience. I made an appointment to test drive the car. Traveled over an hour and the car wasn’t charged enough for a test drive.
Business response:
Hello - Thank you for taking the time to tell us about your experience. We understand your frustration. We hope to have an opportunity to provide you with a higher level of service in the future.
Wasn’t a good experience. I made an appointment to test drive the car. Traveled over an hour and the car wasn’t charged enough for a test drive.
Business response:
Hello - Thank you for taking the time to tell us about your experience. We understand your frustration. We hope to have an opportunity to provide you with a higher level of service in the future.
Frequently asked questions about Elk Grove Toyota
How is Elk Grove Toyota rated?
Elk Grove Toyota has a 3.7 star rating with 1,287 reviews.
When is Elk Grove Toyota open?
Elk Grove Toyota is closed now. It will open at 9:00 a.m.
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