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Edgewater Hotel and Waterpark
- Hotels
- Duluth, MN
About this business
Your Complete Duluth Hotel Family Fun Vacation Destination Located along the shores of Lake Superior in Duluth, MN, the Edgewater Hotel & Waterpark is your complete duluth hotels vacation resort destination. Enjoy our indoor waterpark, arcade, outside play area, pool and hot tub, and easy access to Duluth's Lakewalk and restaurants. Relax in a comfortable and clean room with all the amenities and views of Lake Superior. Whatever you're looking for, you'll find it here at the funnest hotel in Duluth.
Location details
2400 London Road, Duluth, MN, 55812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's freezing, and don't get any water in your mouth it tasted like ass.
Business response:
Dear Mandy, Thank you for taking the time to share your thoughts on your stay with us. We strive to provide all our guests with a comfortable environment in which they can relax and unwind, and I am truly sorry to hear we could not meet those needs for you. We recently installed a new temperature control system in the waterpark, and it is registering all temperatures to be within their target range. Because valued guests such as yourself have expressed concerns with the temperatures, we are in the process of checking all the... read more
We came here with friends and our kids and it was awful. The water was so cold the kids couldn't stand it. They were constantly shivering as were the adults! I won't be coming back here again.
Business response:
Dear Tiffani, Thank you for bringing your concerns regarding your stay to our attention. I am truly sorry to hear you encountered issues with the waterpark during your visit, as we want all our guests to have a fun and relaxing time in the park. I am glad our Director of Operations was able to speak directly with you regarding this issue, and I am pleased to hear he was able to resolve it for you while you were here. Timely feedback from valued guests such as yourself is important to us, as it helps us to better improve on o... read more
We are so disappointed! We came here as a family as a gift for our son for Christmas. He was so excited to come to a waterpark, but the water was so cold that it didn't turn out to be any fun as he was just shivering the whole time. There also needs to be more parking. I feel like we wasted our time and $250 for one night.
Business response:
Dear Brittney, Thank you for bringing your concerns regarding your stay to our attention. I would like to sincerely apologize for the issues you encountered with the temperatures in the waterpark. We recently installed a new temperature control system in the park; I brought your concerns to our Director of Operations, and he informed me that the sensors on the system registered the temperatures in the park at their target range. Because of the concerns expressed by you and other valued guests, we are having the installation ... read more
It reminds me of the 80s hotel this place need improvement big time the pool Chemical is why to strong and the pool is cold turn the heater on not cool day 2 on 12-12-15 took a shower not hot water warm shower breakfast was cold better off go to hoilday to get some dounts we had a table at the pool and came back to someone was sitting in it come on and this girl keap asking us if we were done with the towels I finally gave her the towels and got new one no ones I have never seen a fucked up place and the cleaning crews did m... read more
Business response:
Dear Steve, Thank you for taking the time to share your concerns regarding your recent stay with us. I am truly sorry for the frustration and hassle you experienced throughout your stay, and I offer my apologies that we didn't do a better job of delivering an excellent guest experience. The chemicals in the waterpark are monitored by machines, as well as tested multiple times a day by the lifeguard staff, to ensure we are maintaining the highest levels of safety and cleanliness. I will share your concerns with the Director o... read more
We booked our hotel a month ahead of time they still have many rooms at that point. My parents also booked a room and asked to be next to us. No one said it couldn't happen. When we checked in and were told no we couldn't even been on the floor only one of those rooms per floor (huh?) Come to find out we were in a handicap room not sure why? Didn't ask for it. And now sure how that works on the 3rd floor anyway since you can't get get there from the lobby without stairs unles...Continue Reading
Business response:
Jenni, As we have spoke about in length via private message, we are diligently looking to find your lost items you are referring to, and I assure you our staff would never take an item that belongs to a guest as we are sending lost items back to guests regularly. I also want to apologize that our staff was not more clear about your room type when booking, we do only have a very limited number of these rooms and unfortunately only have one per floor. We appreciate your diligence in wanting to see your situation rectified and ... read more
We had an awesome time. Staff was great. Room was great. Awesome veiw of the lake. Train to Bentleyville was a highlight. Thank you staff.
This place is going downhill...$200 plus per night..rooms are worn out. We didn't get the room we booked, told the staff and they did t care...hot tub and water slide were broken, they add a $9 per night "facility fee" for what?? No free breakfast anymore...rooms half this price offer free breakfast..this will be the last time!
Business response:
Dear Kevin Hlady, We were not able to find a room reservation under your name. If you could provide us with the name on the reservation, we would happily look into this for you and try to make this right. we sincerely apologize that you did not feel like we cared for you disappointment, because we definitely do! We also apologize about the hot tub and body slide being out of order, those were unforeseen circumstances and we worked very hard to get them fixed and running, we apologize you weren't able to enjoy them!
This place was a joke! I would not recommend this place at all. The workers were absolutely rude toward us. They messed up our reservation when we first checked in. They told us the pool was open from 8am till 10pm when we booked our room. When we get there it wasn't open till 4pm and closed at 8pm! I was very upset about that! Then at 2 am I was locked in the bathroom for 2 hours!!!!! My husband went to the front and they told him "what are we supose to do?" Really people. What if it was my 2 or 3 year old boys that got loc... read more
Business response:
Dear Karla Osborn, We do sincerely apologize that you did not enjoy your stay with us, we hate to see anyone go away with anything but smiles on their faces. I did research your reservation and spoke with the staff and management on duty during your stay. It does look as though we were not contacted until after you had been in the bathroom for an extended amount of time, and that we were not contacted due to you not wanting to wake your boys. Our staff then responded right away and got you out of the bathroom. We did give yo... read more
Excellent service. Clean. Room for 6 people large & comfortable. Nice Lake View. Good breakfast buffet. Good food everywhere. Family oriented. Water Park the best! Good hot tubs & pools, inside & out. Loved this place! Service was outstanding in every area!
Frequently asked questions about Edgewater Hotel and Waterpark
How is Edgewater Hotel and Waterpark rated?
Edgewater Hotel and Waterpark has a 2.9 star rating with 474 reviews.
When is Edgewater Hotel and Waterpark open?
Edgewater Hotel and Waterpark is closed now. It will open at 9:00 a.m.
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