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EchoPark New Orleans Vehicle Buying Center
- Automotive
- Metairie, LA
About this business
At EchoPark Automotive in New Orleans, we aim to break the common stereotype held by your typical 'used car dealer' by handling all of our business in an honest and transparent manner.
Location details
4625 Airline Dr, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
So Shady is Sad and upsetting. I brought my car to trade it in, they told me my car had frame damage, I was shocked to hear that, they gave me all this story about my car being no good for nothing, so they were making think that they were doing me a favor taking it off my hands for a small amount. my car came a $22,000 in the Blue Book. I didn't take the offer and I told them I need to find out what had happened with my car. I called my insurance, they send an adjuster and met me in a collision repair shop, 4 experts look at... read more
The salesperson was loud and kept talking about my personal financial information in front of others who were not on my accounts (some I did not even know). He then talked with a family member on the phone without my permission to ask them to cosign on to the account. VERY UNPROFESSIONAL AND A VIOLATION OF MY PRIVACY. Upon purchase of the vehicle, I was promised a tank of gas or a gift card for purchasing gas. When I asked about the status of such an offer, I was informed that they did not do gift cards, and if I wanted half... read more
Shady shady. They are great until you sign the papers. They do not stand by their word. They released the car dirty, no gas and wouldnt take it out of the warehouse for me to test drive the vehicleour mistake. I would not recommend buying a car from this business. I wish I had see. These reviews before going here. The manager of EchoPark was disrespectful and not customer oriented. They are all about the sale and having you rate them in house and then once you do, everything changes. Bad customer service and do not do well w... read more
Echo Park is a nightmare and a they do shady business. On 4.19.2022 - I bought a Jetta online from echo park everything with the car went smooth after I took it to the manufacturer. On 5.2.2022- I receive a call from one of the reps at the pickup location (**********) telling me I have to get a re-issued check because they lost my first check. 5.10.2022- Everything get settled and I have the check re-issued to them. 5.19.2022- My 30 days ******************* due to expire I call theyre post sales helpline *********** and ask ... read more
Inquired to confirm availability of a certain vehicle. Was told that it was available. I set an appointment to see it. Drove 2 hours to the dealership in ****, **. When I went into the dealership... there was a nice "Welcome (my name)" to greet me sign. I check in at desk only to be told that the car I was to see had been sold. So frustrating. I give them 2 stars only because at least they filled up my Jeep with gas and gave me a $50 gift card.
Business response:
Our policy here at EchoPark Automotive is all of our vehicles are first come- first serve. We do have a hold process where a customer can place a deposit on a vehicle and that holds the vehicle for them until they arrive at the store. I spoke with this customer and he let me know that he did not mention how far he was coming from to the Guest Experience Agent. If a customer is coming from more than 2 hours, our process is to alert the team and offer a deposit hold on the vehicle. We did fill up the customer's gas tank and pr... read more
SHADY AND SHOTTY!They do not respond timely if you have issues to fix.THESE PEOPLE ARE MORE CONCERNED WITH HOUNDING YOU FOR 5 STAR REVIEWS THAN ACTUALLY CONDUCTING PROPER BUSINESS. I was pressured by our salesman 3 times after purchasing a vehicle to complete a survey before leaving. I have also received 3 follow up calls for surveys very shortly after purchase. We purchased our van from Echo Park of **** on 6 April of 2022. With this purchase we traded in a VW PASSAT in which we held the title on. We purchased a ***** VAN w... read more
Business response:
********************* General Manager has assumed ownership of securing the necessary documentation for the guest as of 5/16. Guest came to store on 5/17 and a plan of action was put in motion to the guest's satisfaction. Guest was updated 5/18 regarding status of title, guest states this review was made prior to his issues being addressed.
2020 Jeep Wrangler Unlimited failed and left me stranded with no cell service less than 250 miles/2 weeks after purchase from **************************. Towed at my own expense back home ($200) then towed to Centennial by them because there is no service department in ****************. They found trouble codes but said I must have put it under a load to cause the codes. Both tow truck drivers also couldn't get it into neutral and had to slide it on the truck bed. Yep, I must have caused a "load" driving on a dirt road 5mph ... read more
Business response:
Guest has purchased with our ******** location. I have spoken with the ** there who, in turn, reached out to the guest and has arrived at a resolution for the issues.
I would NOT buy from them again!!!! I had the most awkward sales person who acted like nothing was a big deal and didnt want to provide details for anything! It took FOREVER to complete the process and they will try to up sale you on all the extra protection that you dont need really hard, which extends the wait time. They were supposed to fill the car with gas and clean it but did NEITHER. You would think buying a 40k car they could at least do THAT! The day I was buying, I said I have my old car tag at home and can go get ... read more
Business response:
This guest has purchased from our *********, ** location and not the *******, ** location. We have reached out to the ** of ******************* who has made contact with the guest. They are rectifying the tag issue with the *** and providing monetary compensation to the guest for the inconvenience. Please transfer this case to EchoPark ********* ***************************************************************************************** 37228. Thank you!
Told I was going to be under $500 month and my payment ended up over $700 Even after I settled for a cheaper car All kind of charges on my paperwork that said they were optional but I was never told of them. Just shady business in general.
Frequently asked questions about EchoPark New Orleans Vehicle Buying Center
How is EchoPark New Orleans Vehicle Buying Center rated?
EchoPark New Orleans Vehicle Buying Center has a 3.4 star rating with 306 reviews.
When is EchoPark New Orleans Vehicle Buying Center open?
EchoPark New Orleans Vehicle Buying Center is closed now. It will open tomorrow at 10:00 a.m.
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