EchoPark New Orleans Vehicle Buying Center

Ariana P 

on BBB

2 years ago

Paid $899.00 for the shipping and purchased a 2022 **** Maverick. Put thousands down. First few days there was an issue with **** Mykey which were causing all kinds of restrictions and theyre scrambling to find a key. I was also informed upon bringing it to a **** dealership that the previous owners still had the master key, and that they could still track my vehicle and unlock it and also stop the vehicle from their ****Pass app. I told Ms. **** that I didnt feel safe at all and she said she doesnt think anything will happe... read more

Rebecca L 

on BBB

3 years ago

Regardless of how appealing their pricing is, run, don't walk! Before heading to the lot, we provided very honest information about our trade-in. We received a reasonable quote, knowing that the trade-in would not be sold by EchoPark and would instead have to go to auction. The offer stated that we would receive the offer if everything was correct and within 500 miles. We were about to sign the paperwork when we were told, "Well........ the quote did drop a little bit because the airbags deployed in one of the accidents and ... read more

Kayla J 

on BBB

3 years ago

Extremely rude staff at the ******** location in *******. They sold me a vehicle with a key that was not keyed for the car, after having the car for just over a year the key fob died. I had no way of entering my vehicle because of the key. When they were made aware of this they advised that I was outside of my 30 day window and they couldnt do anything. I continued to call until I was told by the ** that he is "going above an beyond, because frankly this isnt their problem". Just ridiculous! 

Blake B 

on BBB

3 years ago

Sold my car to EchoPark, they matched the online offer after inspection and wrote the *****************. They gave an above market offer. Entire visit took 2 hours. 

Steven G 

on BBB

3 years ago

I traded in and purchased a vehicle from Echo Park, Cicero **. To be fair, I am rating 3/5 stars. I felt EchoPark could have communicated more frequently, and been more up front about the process. I stated this in person after the transaction was completed.Transaction is a great word to describe my experience at EchoPark: This is a transaction, not a relationship. They offered me a relatively fair price for my trade, and a relatively fair price for the vehicle I purchased (although the shipping was on the high side). There i... read more

Regina I. 

on BBB

3 years ago

First off ******** conned me into buying a $4000 warranty on my vehicle. She said if I didnt purchase it my monthly payments would be higher. Then 2 months after purchasing I hear this terrible knocking sound by my back brakes. Over $500 to fix. Then to top it all off I get a flat tire and discover I dont have a spare in the trunk. 

Bobbye B 

on BBB

3 years ago

I bought a vehicle from Echopark *************. I gave them my new address due to my license having my old address. My tags were sent to the old address and basically I was told to go to DMV because there was nothing they could do about it. Businesses have become so ruthless. They're paid. The mistake was on them yet it's my responsibility to correct their error. Think twice before doing business here. You are on your own once the sale is complete. 

Dominick Z 

on BBB

3 years ago

I should have known from the very start that i needed to take my business elsewhere. Traded in my vehicle April 10th, 2022. Had some positive equity so i was going to get some extra cash in my pocket after the deal. I was patient with them and waited the 50 days they told me to wait. Fast forward to July 12th, ************************************************************ Didnt help that the doofus salesman **** was just doing his own thing dragging around the whole time during the deal. Anyways, after many attempts to reach s... read more

Tessa P 

on BBB

3 years ago

I bought a car online that i had to have shipped from ******** to ********. They were great to begin with and then during shopping they kept telling me that it was in route to show up on Friday. Friday comes and they tell me it should be there that day so i hop in my car and drive 6 hours to get to the store only to find out that my car didn't come in on Friday and they had no idea where the car was. Every step along the way they gave me the run around and never a straight answer. Absolute worst buying experience i have ever... read more