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Eastern Shore Toyota
- Car Dealers
- Daphne, AL
About this business
Location details
29732 Frederick Blvd, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We loved our experience at Eastern Shore Toyota!!! Amazing customer service by all employees!! Special shout out to Mr. Kevin and Mr. Jabriel....great...great experience!!!!
Business response:
Thank you for taking the time to leave us a review! We wish you many happy miles, and hope to accommodate all your vehicle needs in the future.
3.5 hours for an oil change and put tires on my truck with an appointment. Worst service ever. They tried charging me to put my spare pack on the bottom of my truck. Service manager has poor customer service. This is my third bad review for this dealership.
Business response:
Charles, we have contacted our Service Manager and he will be reaching out to you directly.
A young man named Billy was fantastic....I only went in for an oil change but Billy gave me some wonderful tips on future care and other items to be aware of.....of course, I could always read the owners manual, but what fun is that?
Business response:
Thanks for the great review, Patti! We are so glad that Billy helped you find everything you needed and more during your last visit!
Appointment at 2, get there at 1. They take us and done in an hour. Perfect.
Business response:
Lisa, thank you for taking the time to leave us a great review. We are glad that we could serve you in a timely manner, and we look forward to helping you again soon!
At least this past experience! The only Auto Butler service in the area (40 miles away), so I chose to get oil change and tire rotation while I was there. Auto Butler service by itself is a 1-2 hour process. Still sitting in the waiting room at Eastern Shore Toyota 5 hours exactly to the minute. The reason I was given for the delay: They did not have the correct oil filter in stock!
Thanks Grant Maxwell! The best car dealer ever. The 2017 Camry definitely is an upgrade from the MB GLA! David hasn't complained a bit!
Business response:
Transparent pricing and a great staff make for a quick and easy buying experience. Congratulations on your new Camry! We are happy that Grant and the rest of the Eastern Shore Toyota team could help you find everything you were searching for during your purchase and more.
So today was Jessica Anderson Morris and my first experience with #easternshoretoyota and wow I was surprised......dealers already have a less than stellar rep when it comes to separating you and your money in regards to service, but wow. Long story short we bring Jessica's car in for a diagnosis on the air conditioner, a service that I was told cost $110. Received a call it needs four to five ADDITIONAL hours to diagnose the problem that may cost up to an additional $400-$500......good lord. The worst case scenario part onl... read more
Business response:
Chris, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Sales Manager would love to talk directly with you to rectify these issues. You can contact our General Sales Manager, Bruce Thomas, at 251-625-1919. We hope to hear from you soon.
Every time I go to Eastern shore Toyota I have the same kind of care everyone is very on point they checked me in very quickly they keep me updated on the status of my vehicle I can't say anything except for excellent services Keep up the good work 🎄🎄🎄🎄🎄🎄
Business response:
Thanks for the great review, Natalie! We always strive to take excellent care of our customers, and we are thrilled to see that you had a five star experience here at Eastern Shore Toyota.
Tried to buy a used car. The sales person didn't want me to take it to an outside mechanic. After she relented, my mechanic found 6 trouble signals and that the engine had too much oil. I didn't buy the car and the sales manager told me that they would make more money selling the car at auction. Don't trust any dealer that won't stand by their used cars.
Business response:
Joe, at Eastern Shore Toyota, customer satisfaction is our #1 priority. We are very sorry to hear that this was your experience with us and we want to do everything we can to make it right. Please call us at 251-625-1919 and ask to speak to our General Sales Manager, Bruce Thomas. He is expecting your call.
Frequently asked questions about Eastern Shore Toyota
How is Eastern Shore Toyota rated?
Eastern Shore Toyota has a 4.4 star rating with 5,641 reviews.
When is Eastern Shore Toyota open?
Eastern Shore Toyota is closed now. It will open on Monday at 9:00 a.m.
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