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Eastern Shore Toyota

4.4

About this business

Location details

29732 Frederick Blvd, Daphne, AL, 36526, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.45,628 reviews
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Gail Snowden Russell's profile image
Gail Snowden Russell 
recommend  Recommended
6 years ago

We purchased a 2019 Highlander on January 2nd and could not be happier. The help that Seana and Keegan gave us was exceptional. They were both very patient with us and answered all of our questions. I highly recommend these two sales people and Eastern Shore Toyota. 

Business response:

We greatly appreciate the five-star review that you provided for our business! We are here for YOU and all your automotive needs. See you next time! 

Robyn Young Heath's profile image
Robyn Young Heath 
recommend  Recommended
6 years ago

We bought my daughter’s first car from Eastern Shore Toyota today. It was a fantastic experience & we are so pleased with our purchase. Haley was wonderful to work with on our purchase!!! She was friendly, attentive & never pushy. (She also addressed/greeted both of our kids... something that many salespeople overlook. 😑) We researched & knew what we wanted. We drove over from Panama City to look at & buy a car. She respected that we knew what we wanted, helped us find a local branch of our bank & worked to expedite the pro... read more

Business response:

Congratulations on your daughters new car! Thank you for taking the time to write about your experience! It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers! We look forward to working with you again in the future! 

John-Marilyn Ballard's profile image
John-Marilyn Ballard 
recommend  Recommended
6 years ago

Nothing perfect on earth Working toward perfection. Clean, inviting atmosphere with curtious staff. 

Michael Strombelline's profile image
Michael Strombelline 
6 years ago

I cannot believe the way I was just treated at this dealership. I do not mean this in a good way. An agreement could not be reached on a deal so the sales manager got so upset he crumbled up the paper we were working with into a ball and then threw his hands into the air in a very condescending manner. He then proceeded to tell us how we ruined the evening by tying them up “in the middle of an Alabama football game.” Then he shamed us for wasting the salesman’s time showing us vehicles in the rain. I have never been so disre... read more

Business response:

We apologize for your negative experience with us on your last visit. We have high expectations for delivering great service every time and we are sorry that we did not meet that goal with you. We are always looking to improve in any way we can. To help us out, could you contact me personally on my mobile phone at 251-625-1919 ext.2601. 

Karl Cope's profile image
Karl Cope 
recommend  Recommended
6 years ago

Great service and very good employees 

Rae Lezander's profile image
Rae Lezander 
6 years ago

I bought a car from this dealership in February of this year. I also referred my boyfriend to this same dealer and he purchased a car in June of this same year. I've called this place 11 times to get information about their Theft Protection. 9 out of the 11 times no one answered and the other remaining 2 times I was given the run around because no one knows the logistics of the Theft Protection. The life time warranty is a SCAM! Even the service people said it doesn't cover anything. I also got a 100,000 miles bumper to bump... read more

Business response:

We’re very sorry for the less than perfect experience here at our dealership. I would love the chance to speak with you more about this experience. Please call me personally on my mobile phone at 251-625-1919 ext.2601.Thank you. 

Amanda Seabrook's profile image
Amanda Seabrook 
6 years ago

Terrible place! Please don't waste your time or money here. I was promised 2 keys for my Highlander, was only given one and the woman has given us the runaround on it since MARCH! Brought my Highlander in today for a "quick update" and I've been sitting here in service waiting for 3 HOURS and no one has even given me an update on my car. Don't ever do business with this place. 

Business response:

Amanda, We apologize for your negative experience with us on your last visit. We have high expectations for delivering great service every time and we are sorry that we did not meet that goal with you. We are always looking to improve in any way we can. To help us out, could you contact me personally on my mobile phone at 251-625-1919 ext. 2601. 

Gabriel Bryant's profile image
Gabriel Bryant 
recommend  Recommended
6 years ago

Today I took my daughter to purchase a used vehicle we had a great experience. our salesman name was Zach he made our buying experience great. Everything went smooth and stress free. We will be back! 

Business response:

Congratulations on your daughters new car! Thank you for taking the time to write about your experience. It is wonderful to hear that Zach was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. 

LF Hair's profile image
LF Hair 
6 years ago

They stole my 2014 car from me I had not got into it and the sales man told me the law in Alabama was that I had to take it because I had signed the paper and Alabama didn’t have the three day return and I had not even got in it , I was 88 years old and very tired they bugged me while I was just getting my 2014 serviced so if you’re waiting to get ripped off that is the place to go. 

Business response:

We’re concerned by your review and would love the opportunity to have it addressed to you. Your satisfaction is extremely important to our company. Please reach out to me personally on my mobile phone at 251-625-1919 ext. 2601. 

Frequently asked questions about Eastern Shore Toyota

How is Eastern Shore Toyota rated?

Eastern Shore Toyota has a 4.4 star rating with 5,628 reviews. 

When is Eastern Shore Toyota open?

Eastern Shore Toyota is open now. It will close at 6:00 p.m.  

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