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Dwayne Lane's Chrysler Dodge Jeep Ram
- Car Dealers
- Everett, WA
About this business
This company offers new and used auto sales, service, and parts.
Location details
10515 Evergreen Way, Everett, WA, 98204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bought a 2018 rubicon - three years later engine blew. Their *************** basically blamed me stating we dont know your driving habitsWhen I brought these overheating concerns to their attention in 2023, and they couldnt replicate the issue, I dont buy they do business diligently or with care. Especially when expressing their lack of responsiveness and customer service and ****** answer to me was Ok. Dont shop here
Bought a used charger for my sons bday and has been in shop 2x since we have had it. Has a 6 month 6000 mile warranty that the said won't work on this problem. My sons car abs, all wheel drive and engine light is on and car doesn't work right. Sales manager said tough s*** buy another warranty.
I took my Dodge Caliber in for an oil change, air filter replacement, and a service inquiry for why my engine was sputtering when going uphill. I made the appointment online several days in advance. When I showed up for my appointment, I got checked in, and went over what I needed done. I signed a $300+ quote bid and asked how long it would take. The service rep said it would take two to three hours which I agreed to and went into the waiting room. After waiting three and a half hours, I went to find the service rep, but he ... read more
Very disappointed on how things were handle and the outcome and no one that would honestly want to help!!!!it was a miscommunication that has easy fix, but no one willing to honestly help.even when said they called me multiple times and me telling them I never received a call & telling me they even left a voicemail & I have proof from my phone company that no calls came in from them. It’s sad and upsetting that after 2 weeks I have to return the vehicle I fell in love!!it really sucks!!!
Business response:
Alice, we're sorry you're unhappy with the situation, after researching your concerns it was determined information provided was not accurate and therefore we were unable to complete your deal. Our team allowed you to take the vehicle in good faith assuming the information you provided was correct. The sales managers provided an option that would allow you to keep the car but you declined. Our manager said he spoke with you last night so I'm glad you were able to communicate with him.
sold us a car care service contract that we were unable to use anywhere except their service center. We bought the contract because I was familiar with them and they are very convenient especially for Active Duty military members who move around the country. Once we relocated we found out that they were extremely misleading and that the contract couldn’t be used as they sold it to us. I asked for a refund and told I would get it. 3 months later I am still waiting. I have sent over 10 emails and spoke with the General Manager... read more
Don't ruin someone's car and then lie about what happened by claiming the owner did something to cause it. When you do routine maintenance on a regular basis, and then lie to cover yourself, it speaks volumes. Then only offering 500, and telling the poor customer their car is going to the crusher several times because it is not worth fixing only adds to the insult. What liars!!! Before the client had even left the building, she noted her "worthless" car was already in the shop getting "recalled parts" fixed on the car they s... read more
Business response:
Hi. We are sorry to read this review and we would love to learn more about this situation. We are having trouble finding you in our system so if you could please email marketing@dwaynelane.com and include the customer's name and contact information, the vehicle year make & model and what dealership you are referring to that would be great! We would appreciate you doing this so we can learn more about this situation and so we can also have a manager reach out so we can make this right.
RecommendedLucas Millar made my newest (and 2nd from this Dwayne Lanes) Jeep purchase so easy, laid back & not stressful at all. I was treated with kindness & given honest advice from each person I interacted with. Lucas made me feel taken care of & appreciated. I highly recommend this Dwayne Lanes!!
Business response:
Thank you for the recommendation and congrats on your recent purchase! We are so thrilled Lucas made your 2nd purchase easy-going! Take advantage of our referral program too. Simply have your friends, family, co-workers, etc, mention your name at their first visit and if they buy a vehicle from us, Dwayne Lane's will send you or the charity of your choice a $100!
Dwayne Lane's Auto Family update I bought a truck from them last Wednesday and I’m having some issues. I understand that I bought a used truck but the check engine light kicks on every 200-300 miles. I called last Friday and talk to my salesmen Reza he said he would see what they can do they he called back and said it is because of the Supercharger. I called Magnuson the Supercharger manufacturer and I called the speed shop that put it in they both said Supercharger wouldn’t cause the code that I’m getting. I am also have is... read more
Business response:
We are sorry to read about your experience with us. We always strive to provide excellent customer service to everyone. Our staff was able to work with you as much as possible to help you get the vehicle in your desired budget, which also included buying the vehicle as is. Our team offered to help fix the issue but we understand you live too far away. We would like to make this right and we would like to earn your trust back. If you have any other questions or concerns, please don't hesitate to email marketing@dwaynelane.com... read more
Not returning phone calls promptly. My messages are consistently dumped into voicemail. Bad customer service! 😕
Frequently asked questions about Dwayne Lane's Chrysler Dodge Jeep Ram
How is Dwayne Lane's Chrysler Dodge Jeep Ram rated?
Dwayne Lane's Chrysler Dodge Jeep Ram has a 4.1 star rating with 1,840 reviews.
When is Dwayne Lane's Chrysler Dodge Jeep Ram open?
Dwayne Lane's Chrysler Dodge Jeep Ram is closed now. It will open at 7:30 a.m.
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