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Dwayne Lane's Chrysler Dodge Jeep Ram
- Car Dealers
- Everett, WA
About this business
This company offers new and used auto sales, service, and parts.
Location details
10515 Evergreen Way, Everett, WA, 98204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very disappointed on how things were handle and the outcome and no one that would honestly want to help!!!!it was a miscommunication that has easy fix, but no one willing to honestly help.even when said they called me multiple times and me telling them I never received a call & telling me they even left a voicemail & I have proof from my phone company that no calls came in from them. It’s sad and upsetting that after 2 weeks I have to return the vehicle I fell in love!!it really sucks!!!
Business response:
Alice, we're sorry you're unhappy with the situation, after researching your concerns it was determined information provided was not accurate and therefore we were unable to complete your deal. Our team allowed you to take the vehicle in good faith assuming the information you provided was correct. The sales managers provided an option that would allow you to keep the car but you declined. Our manager said he spoke with you last night so I'm glad you were able to communicate with him.
Don't ruin someone's car and then lie about what happened by claiming the owner did something to cause it. When you do routine maintenance on a regular basis, and then lie to cover yourself, it speaks volumes. Then only offering 500, and telling the poor customer their car is going to the crusher several times because it is not worth fixing only adds to the insult. What liars!!! Before the client had even left the building, she noted her "worthless" car was already in the shop getting "recalled parts" fixed on the car they s... read more
Business response:
Hi. We are sorry to read this review and we would love to learn more about this situation. We are having trouble finding you in our system so if you could please email marketing@dwaynelane.com and include the customer's name and contact information, the vehicle year make & model and what dealership you are referring to that would be great! We would appreciate you doing this so we can learn more about this situation and so we can also have a manager reach out so we can make this right.
RecommendedLucas Millar made my newest (and 2nd from this Dwayne Lanes) Jeep purchase so easy, laid back & not stressful at all. I was treated with kindness & given honest advice from each person I interacted with. Lucas made me feel taken care of & appreciated. I highly recommend this Dwayne Lanes!!
Business response:
Thank you for the recommendation and congrats on your recent purchase! We are so thrilled Lucas made your 2nd purchase easy-going! Take advantage of our referral program too. Simply have your friends, family, co-workers, etc, mention your name at their first visit and if they buy a vehicle from us, Dwayne Lane's will send you or the charity of your choice a $100!
Dwayne Lane's Auto Family update I bought a truck from them last Wednesday and I’m having some issues. I understand that I bought a used truck but the check engine light kicks on every 200-300 miles. I called last Friday and talk to my salesmen Reza he said he would see what they can do they he called back and said it is because of the Supercharger. I called Magnuson the Supercharger manufacturer and I called the speed shop that put it in they both said Supercharger wouldn’t cause the code that I’m getting. I am also have is... read more
Business response:
We are sorry to read about your experience with us. We always strive to provide excellent customer service to everyone. Our staff was able to work with you as much as possible to help you get the vehicle in your desired budget, which also included buying the vehicle as is. Our team offered to help fix the issue but we understand you live too far away. We would like to make this right and we would like to earn your trust back. If you have any other questions or concerns, please don't hesitate to email marketing@dwaynelane.com... read more
Not returning phone calls promptly. My messages are consistently dumped into voicemail. Bad customer service! 😕
Thank you Tyler Hansen and the rest of the employees, as always doing business with you is a great experience.
Business response:
Thank you! We will pass on these kind words :) We appreciate the recommendation and we would like to thank you for being a loyal customer of ours. We look forward to doing business with you in the future!
Great buying experience and finance experience!
Business response:
Thank you Sam! We are glad you had a great experience with us! We hope you enjoy your purchase and welcome to our family :)
We have bought 2 cars from Dwayne lane in the past 2 yrs and Lucas Millar is amazing and so trust worthy. If you need a car call him he will help you out!!
We came here last year around August right before my husband left for basic training. We wanted and needed a reliable vehicle before he left as I was expected to have my baby any day and had another son to care for. Right before my husband left in Sept. We ended up spending around $900 out of pocket for repairs and an oil change. They showed us the air filter which was FILTHY and told us the dealer should of changed it before giving us the vehicle. I barely drove the car while he was gone as I always had family around and at... read more
Frequently asked questions about Dwayne Lane's Chrysler Dodge Jeep Ram
How is Dwayne Lane's Chrysler Dodge Jeep Ram rated?
Dwayne Lane's Chrysler Dodge Jeep Ram has a 4.1 star rating with 1,904 reviews.
When is Dwayne Lane's Chrysler Dodge Jeep Ram open?
Dwayne Lane's Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 7:30 a.m.
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