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Dwayne Lane's Chrysler Dodge Jeep Ram

4.1

About this business

This company offers new and used auto sales, service, and parts. 

Location details

10515 Evergreen Way, Everett, WA, 98204, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 7:00 p.m.
Tue7:30 a.m. to 7:00 p.m.
Wed7:30 a.m. to 7:00 p.m.
Thu7:30 a.m. to 7:00 p.m.
Fri7:30 a.m. to 7:00 p.m.
Sat8:00 a.m. to 7:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
4.11,845 reviews
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Yang Wang's profile image
Yang Wang 
9 years ago

I bought Challenger SXT 2015 brand new from here. But when I back home, I found life side bulb and right side bulb are different color. It already past 6 months, they still not solve that. This week, I went to there, they said they can not see difference. But today, I went to AutoNation dealer shop, they told me they can see the different color between my bulb and they said they will solve that even though my challenger is not bought from them. won't do the warranty? Also, I told Dwayne Lane's customer service, my speaker ha... read more

Heather Jones's profile image
Heather Jones 
9 years ago

Unless you read the contract and know what it says, DO NOT GO HERE! They will pull the bait and switch on your contract. They verbally explain what you are signing and it isn't what is in the contract!!!!! So far they haven't tried to make it right, they have only tried to get more money from me. I worked with Tim Ehlers and Kenny Rodgers. If they make the deal right I will be happy to write a new review. I really wish there was a decent dealer out there! 

Business response:

Heather, We're very sorry you had an issue with your paperwork. Sometimes mistakes happen (this was not intentional, nor bait and switch) and we have corrected the paperwork and your payment now is lower than originally agreed upon. We always strive to improve our processes and our Finance Dept. is implementing new procedures to avoid this issue in the future. 

Fidel Solis Gomez's profile image
Fidel Solis Gomez 
recommend  Recommended
9 years ago

Went in looking for a nice luxurious daily driver, Armando Garzon showed me all of his options and even the ones at a different lot. We ended up driving up to Arlington to test drive an Audi that I fell in love with and ended up getting. He really made sure we had the best expierence buy a car! The audi is running great and I know that if I need anything he'd be my guy! Thank you Armando and Dwyane Lanes Chrysler for making my purchase an amazing expierence! My next car will definantly be from you! 

Shane Forsell's profile image
Shane Forsell 
9 years ago

Crooks, simply stated. The deceitful salesmen tried to sell a $10,000 car with known engine problems to my young daughter, offering financing so they can simply unload their albatross of a car. Thankfully we had our own mechanic check the car since they refused to provide their own mechanical inspection report to her. Internal engine bearings were failing, which would have cost $4-5,000 in repairs. Be forewarned, caveat emptor. DO NOT TRUST THIS PLACE! 

Mara Edwards's profile image
Mara Edwards 
recommend  Recommended
9 years ago
Kimberly Jacobson Menne's profile image
Kimberly Jacobson Menne 
9 years ago

To the Dwayne Lane's Family of Auto, Because you offer free military (retired or active) free oil changes during Memorial Day weekend this year, you are offering a free opportunity to win a vehicle, and I know you've supported Providence Regional Medical Center in Festival of Trees, I will enter your contest! Why not! My transmission is slipping in my van, and I have never owned a new vehicle. Enjoy the sunshine (with sunscreen) today! 

Lynda Zude Jensen's profile image
Lynda Zude Jensen 
9 years ago

I brought my son in to purchase a car at 12:15 PM. I let the salesman, Aaron Dally, know that we needed to be out of there to get my son to work at 2:00 PM. Between Aaron and the financer, they had everything done within an hour and a half and my son made it to work on time. Amazing service and one of the best experiences ever! Thank you Aaron and the rest of the staff at Dwayne Lanes for excellent customer service. 

Christine Robertson's profile image
Christine Robertson 
recommend  Recommended
10 years ago

We recently stopped by Dwayne Lanes in Arlington to look for a vehicle. We worked with Norm who was fantastic! We chatted about room for our growing family, budget concerns, etc and he was very knowledgeable and honest. He gave us several options, made us feel comfortable and it did not at any point feel like a high pressure car sale (which is generally what we have both experienced in the past!) We found the perfect family vehicle to trade in our truck for and have been loving driving it!! Thank you to Norm and the several ... read more

Sarah Smith's profile image
Sarah Smith 
10 years ago

Great customer service. We will be back. I'm telling everyone I know to see Joey and Kenny to buy a car, truck or suv! 

Business response:

Thanks for the kind words! 

Frequently asked questions about Dwayne Lane's Chrysler Dodge Jeep Ram

How is Dwayne Lane's Chrysler Dodge Jeep Ram rated?

Dwayne Lane's Chrysler Dodge Jeep Ram has a 4.1 star rating with 1,845 reviews. 

When is Dwayne Lane's Chrysler Dodge Jeep Ram open?

Dwayne Lane's Chrysler Dodge Jeep Ram is open now. It will close at 7:00 p.m.  

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