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Dorschel Toyota

4.5

About this business

Dorschel Toyota specializes in a sales environment dedicated to the customer experience. Customers work with one person from start to finish, and all our New and Used vehicles clearly display our best price. Dorschel Toyota Service is best in class. Master-Certified factory-trained technicians and ASMs; Convenient hours & location; state-of-the-art facility; Local shuttle service; Comfortable lounge with TV, WiFi & kids play area; Car wash with every service; On-line service scheduling; Indoor delivery and night box; Coffee ... read more

Location details

3399 W Henrietta Rd, Brighton, NY, 14623, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
4.53,189 reviews
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Barbara Rizzo-VerWulst's profile image
Barbara Rizzo-VerWulst 
7 years ago

No comment just love coming here for oil & tires rotate. I own 2013 RAV4 love it. If i do trade in it definitely be at Dorschel Toyota . Thank you for everything ... 

Robert William McCullough's profile image
Robert William McCullough 
7 years ago
Angella Luyk's profile image
Angella Luyk 
7 years ago

Our sales woman was rude to us. Never judge a book by its cover. She didn't listen to us, when we cut her off from her canned speech, she was very mad. We didn't want to talk numbers until we had test driven 2 cars, she wouldn't let us drive anything. Rude. We went over to Garber and purchased a car on the spot. Next time listen to your customer and be helpful instead of pushing your agenda on people 

Alan Jones's profile image
Alan Jones 
7 years ago

Will be getting our 2013 toyota rav4 this Saturday from there. Am very excited and have been very please with service so far. 

Kris Kupski's profile image
Kris Kupski 
7 years ago

The experience was great and Matt did a great job putting everything together for me. There wasn't any round about answers, just honesty. I plan on doing business with you guys in the future. 

Beth Young's profile image
Beth Young 
7 years ago

VERY FRUSTRATED with this dealership and angry! � I leased a Toyota a little more than 2 years ago and boy were they helpful then! I was recently diagnosed with stage 4 cancer and reached out to Mr. Dorschel last week via message left on his assistant's voicemail and have sent email to Mr. Dorschel. Do you think I received a response?! Of course not. I left another message this morning and I highly doubt I'll get a phone call back. If you're considering buying or leasing a car from Dorschel I would suggest you think twice. T... read more

Diana Burkhardt Beideman's profile image
Diana Burkhardt Beideman 
7 years ago

We traded in a car (Ford) for a Toyota and were assisted by Brian O. He was great, very knowledgeable, great personality, and definitely not a pressure salesman. My parents had his assistance with cars in the past and recommended Brian. He came with us for a test drive and told us everything about that particular car, which was a great choice. From Ford to Toyota...fugget about it! When we picked up the new car, Brian told us we didn't have the backseat head rests for the Ford and could we bring them in this week. He lives a... read more

Cindi Barton Norbut's profile image
Cindi Barton Norbut 
7 years ago

I bought my 2007 Prius here at Dorschal 10 years ago. Never had one problem with it until this spring. It has 180k mikes on it....I had it in for the second time after spending 250. The first time. They did not charge me for the second visit and I appreciate them telling me not to spend any money on repairs because the engine was beginning to fail. They said to drive it till it dies ...could be a few months or a year. I appreciate their honesty. 

Jess Hendricks's profile image
Jess Hendricks 
7 years ago

Amazing experience!! From finding the car, to the test drive to the purchase I can't say enough good things about the Dorschel team. I would definitely recommend them and Meghan G was so professional, friendly and helpful! Thanks again for everything 

Frequently asked questions about Dorschel Toyota

How is Dorschel Toyota rated?

Dorschel Toyota has a 4.5 star rating with 3,189 reviews. 

When is Dorschel Toyota open?

Dorschel Toyota is closed now. It will open tomorrow at 9:00 a.m. 

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