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Dorschel Toyota

4.5

About this business

Dorschel Toyota specializes in a sales environment dedicated to the customer experience. Customers work with one person from start to finish, and all our New and Used vehicles clearly display our best price. Dorschel Toyota Service is best in class. Master-Certified factory-trained technicians and ASMs; Convenient hours & location; state-of-the-art facility; Local shuttle service; Comfortable lounge with TV, WiFi & kids play area; Car wash with every service; On-line service scheduling; Indoor delivery and night box; Coffee ... read more

Location details

3399 W Henrietta Rd, Brighton, NY, 14623, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
4.53,189 reviews
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Carmen Marie Johnson-Lawrence's profile image
Carmen Marie Johnson-Lawrence 
recommend  Recommended
6 years ago

I stopped in this morning (Friday) on our way to Cleveland. No appointment but I get anxious when something does feel right with my vehicle. I explained it was shuddering at high speeds, but that I had also pushed through a foot of snow to get out of my driveway that morning. The service writer was very nice, non-judgemental of the "girl" in me and my paranoia and explained it was probably the snow as that happens. He would have one of the crew run it through doll up and clear things out for me. I was in and out in 30 minute... read more

Geoffrey Goodrell's profile image
Geoffrey Goodrell 
recommend  Recommended
6 years ago

Highly recommend if you're looking for a new or used vehicle. Koujo was our salesman and he was amazing!! They're sales and service staff are among the best and always keep in mi d what YOU want and NOT what they want. Not to mention, they're dealership is very nice, clean and serves refreshments. I will ALWAYS go to Dorschel Toyota from now on!! 

Sharon Price's profile image
Sharon Price 
6 years ago

Dorschel Toyota is an excellent auto dealership. I was impressed by Matt Camiolo and his knowledge of the Toyota products. This was my second lease on a RAV4 and I couldn’t be happier. Shopping or leasing from Dorschel is such a breeze. It is a no stress, no hassle experience. The Dorschel experience is truly amazing. The service department is professional and never had a problem. I highly recommend Dorschel for your next auto purchase and especially Matt Camiolo! 

A.l. Negron's profile image
A.l. Negron 
recommend  Recommended
6 years ago

Jason Conrose was not a typical salesperson he made us feel very comfortable throughout the sales process he was very attentive to the needs of my son who was a first time buyer. 

Wendy Olson McVeigh's profile image
Wendy Olson McVeigh 
recommend  Recommended
6 years ago

We had a great experience buying a car that fit our budget and our needs. We paid a great price and feel confident in our decision to buy a Toyota Certified vehicle. Our salesman was friendly, professional, and knowledgeable. We will definitely go back and recommend Dorschel to our friends and family. 

Rick Gallatin's profile image
Rick Gallatin 
6 years ago

They are nothing special, just another car dealer with a fancy building. Overall I having nothing overly bad to say, but at the same time I have no praise for them either, yes they sold us a car, but they have done nothing to earn a long term customer. 

Dinorah Morales's profile image
Dinorah Morales 
recommend  Recommended
6 years ago

They are very kindly with the clients. And the quality of their services are classified 5 stars . 

Sarah Whittel's profile image
Sarah Whittel 
6 years ago

Extremely disappointed in our experience with Dorschel. Purchased a brand new 2017 Toyota Sienna in October of 2016- we chose the vehicle for its high ratings and went new because we did not want the hassle of making repairs. Within months, we had two tires blow out (at $300 a pop), and were told our bumper to bumper warranty did not cover tires because they were not Toyota parts. While this is very clearly stated in the “what isn’t covered” section in our warranty, our quest...Continue Reading 

Steve Drexler's profile image
Steve Drexler 
6 years ago

Frank Montalbano was awesome , great customer service and good at communication via email/phone . We test drove different vehicles and we laid out all my options. Once the lease was signed even the manager came out to congratulate me and had a very warm welcome . I will be back when my lease is up in 3 years! Thanks again for all your help! 

Frequently asked questions about Dorschel Toyota

How is Dorschel Toyota rated?

Dorschel Toyota has a 4.5 star rating with 3,189 reviews. 

When is Dorschel Toyota open?

Dorschel Toyota is closed now. It will open tomorrow at 9:00 a.m. 

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