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Divvy Homes
- Real Estate
- San Francisco, CA
About this business
Location details
300 Montgomery St #350, San Francisco, CA, 94104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | 6:00 a.m. to 2:00 p.m. | |
| Sun | 6:00 a.m. to 2:00 p.m. |
I had no issues, Divvy always did repairs in a timely manner. They always answered my emails and returned my calls. I bought my home back after 17 months with no problems! Divvy made the home buying process a breeze.
Business response:
We're so excited for you, *****, and feel proud to have been a part of your homeownership journey!
I bought my home with Divvy and the process was very smooth. It gave me time to fix a couple of things for loan approval and I was able to purchase the house I rented within 18 months. The buyback process was easy and Divvy was able to directly connect with my loan officer to make this fast and easy.
Business response:
Thank you for the kind words and for allowing us to join you on the path to homeownership! We are so excited for you, Faiza!
When I start working with Divvy Homes they understood my situation. Rent at the first of the month is not good for me. I had rental assistance and From there they have been sending me notifications of default when I'm not even 30 days behind. I don't mind paying their late fee and they don't mind giving it to me. I don't know where ******* is because she was the best part of whatever they had going on. When you go on a portal it looks like I owe. Ny rent was already paid, it still on the portal. There are new people in the o... read more
Business response:
We are sorry to hear about **************** experiences with our teams. We have investigated to ensure we are focused on and working through all of her maintenance requests. Our payments notification practices have changed recently and are more proactive in trying to ensure our community members are staying current with their payments. Though we are saddened to hear they have created a negative experience here, the intent is to inform any of our customers on the impacts of delinquency of payments before the situation turns w... read more
Recently, I was able to purchase my Divvy home back after 7 months of leasing. I can honestly say that without Divvy, it would have been impossible for me to purchase a home in a seller's market. But, with the lease, i was able to not only get a home in a hot area (due to Divvy's cash offer), but I was able to purchase it back with no surprises.During the purchasing process, the Divvy team was very responsive and patiently worked with me and my loan counseling team until closing day. Because of this the buyback process was s... read more
Business response:
Hello ***, Thanks for sharing your experience of buying a home with Divvy. Were thrilled to hear that you were able to move in and purchase your home back so quickly and easily! Im so sorry to learn about the challenges you experienced working with our *********************** We take home repairs seriously and strive to be great partners for all of our home buyers. Each of our teams work hard to improve every aspect of the process and feedback like this is critical to ensuring were focusing on the right things.Best wishes.
1 week before I moved in my basement flooded out divvy agreed to fix the issue but they didn't now my basement continue to flood when it rain im now being told they don't address unfinished basements so now I feel as if I've been robbed how can you sell me a house with a unfinished basement when you don't address the issues with it now I'm in danger of my floors falling in due to water damage and the floor beams. This is not how you should treat your tenants
Business response:
Hello ******* So sorry for the trouble here. We want to ensure that your new home remains a good investment for the duration of your lease. A senior member of our Maintenance Team has reached out to you in order to review this case and discuss next steps to get this issue resolved for good. We appreciate you taking the time to leave a review and share your experience so far with Divvy Homes. Thank you for being a valued member of the Divvy Community.
Be extremely careful referring your clients if your a new realtor to the program of Divvy even if you have your own agent profile and your client types in you information to work with you specifically. there is still a possibility Divvy will send your client to another prefered agent Divvy works with in the area. The support team will tell you your client never used your link when it was used right infront of you. This is a very shady company who do not put any urgency behind fixing the problem.
Business response:
Hi there, as we've asked previously for this same review, we would love to investigate it further to be able to give information on what happened. We have a policy of not removing or changing agents for our customers unless they specifically request a different agent. If you can provide us with your client's email address we would be happy to investigate.
Divvy started off well but quickly began slacking. When rental assistance provided aid to my family during the plandemic. The payments were made but for some strange reason, the portal that accepts payments still has the previous balance due. Not allowing me to make additional payments. I've called * gotten the run around, Katelyn ***** of divvy has been m.i.a * the first is quickly approaching. No returned calls as stated by other reps this is unacceptable! Read reviews, think long * hard if you want this level of headache.
Business response:
Hello, and thank you for providing this feedback about your experience with Divvy Support. We sincerely apologize for the difficulty you had getting in touch with us and finding a timely resolution on this.We can confirm that your issue outlined here has been resolved and a member of our team has reached out directly. As we grow we will continue to make investments in our Support team to prevent situations like this in the future.
Theres no contact phone number for this company, if you have a issue no one to call.
Business response:
We are working hard to assist our community in a timely manner as we've experienced a large increase in volume since the beginning of the year. We do not have our phone number currently on our site as our support team is focused on being readily available through our ********************************** email address. We will be working in the coming weeks on making it easier to contact our support team through more channels like phone.
Utter and complete waste of time. This company is unresponsive. They have been reviewing my application for over 3 weeks but claim youll get a response in ***** hours. There is no one you can contact via phone and emails go unanswered. If I could give less than 1 star as a rating thats what I would do. Just find another option for home ownership because this is not a reputable company. I should have read reviews before wasting my time applying.
Business response:
We apologize for the slow responses to your emails. We have experienced very high traffic since the beginning of the year and are working diligently to improve our response times and get back to customers like you as quickly as possible. For a faster response time you can call or text our support team at **************. We would love the opportunity to support you through our application process.
Frequently asked questions about Divvy Homes
How is Divvy Homes rated?
Divvy Homes has a 3.3 star rating with 665 reviews.
When is Divvy Homes open?
Divvy Homes is open now. It will close at 2:00 p.m.
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