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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got charged for services not rendered. Stay away at all costs
Business response:
Dear Mr. *******: On November 11, 2019, we received your review, dated October 28, 2019, filed with the Better Business Bureau. You said that you were charged for service that you did not receive. I emailed you at ****************.com to request more detail, as the information provided is not associated with any DISH Network accounts. Please contact me with your account information so I may better assist you.
Classic bait and switch practices done by this hap hazard company. I filed a complaint with the FCC as well. I called them for internet service only. Most apartments no longer allow satellite service for obvious reasons. I had to be put through the ringer just to get to the dept. that didn't really even know what they were talking about. The reps are required to read from a lengthy script about a service with vendors they know absolutely nothing about! Insane! They took my debit card info prior to telling me that Earthlink d... read more
Business response:
Dear Ms. ******: On October 30, 2019, we received your review, dated October 28, 2019, filed with the Better Business Bureau. You said that you contacted DISH Network to inquire about internet providers in your area. The agents that you spoke with were unable to answer your questions without reading a lengthy script and obtaining your credit/debit card information. Unfortunately, due to **********s scheduling restraints, you were unable to activate internet service with them after spending an extended amount of time on the p... read more
I switched from *******to Dish to save more money but it will only last six months! I was guaranteed a 2 year fixed amount at the same price and saved even more when I signed up for auto pay. When I spoke to the rep., he told me that my payment would stay the same for 2 years guaranteed until I saw my first bill. The free Dish protect Silver is free for 6 months, Premium channels are free for 6 months, and Dish movie pack free for 3 months. Unless I cancel these then I will have the same payment for the guaranteed 2 years. T... read more
Business response:
Dear Ms. *******: On October 28, 2019, we received your review, dated October 24, 2019, filed with the Better Business Bureau. You expressed concern with our two-year price guarantee pricing and terms. When we spoke, I informed you that our records reveal that you established your service under the Digital Home Advantage promotion, with a 24-month commitment and a two-year price guarantee for the core programming, and you enrolled in AutoPay. With AutoPay, you are receiving a $5.00 eAutoPay monthly credit. You initiated your... read more
I sing up for Diss in August the salesperson did not tell me about the 200 dollar ****card promo , I called back to redo my contract so I could get the 200 ****card promo,they told. me I would not have to do anything, the lady said she would send In a request to back office said i would get before i got off the phone, called back a couple of times the said it had shipped out yet called today lady said I didn't have a promo code I could no get the 200 ****card, when my contract is up I will not use dish Network anymore will t... read more
Business response:
Dear Mr. *****: On October 21, 2019, we received your review, dated October 21, 2019, filed with the Better Business Bureau. You said that you signed up for service in August 2019 prior to being told about a $200.00 promotional gift card. You called back to cancel the order, so that you could reapply and receive the gift card. You stated that the agent you spoke with informed you that you would not need to cancel your order and she would send a request to have the gift card promotion honored. After several follow-up calls, y... read more
This business does not stand by there word or service. From the moment I called to get the service I have been misled. When I called to set the service up I asked about the channel ATT Sports Southwest and was told they have the channel. Which is untrue, within an hour of the technician setting up my services I called in about the missing channel and was told they don't have it. And I'm stuck in the contract. So we asked for them to open an investigation we were told that we will hear something within ten business days. We h... read more
Business response:
On October 18, 2019, we received your review, dated October 16, 2019, filed with the Better Business Bureau. You said you were told that you would have access to ****Sports Southwest when you initiated your DISH Network service, but you didn’t. You also maintain that you were referred to DISH Network but you did not receive the Refer-A-Friend promotion. When we spoke, you indicated that you were content with the $20.00 monthly credit for 24 months that was applied to your account. As I advised you, our records show that the ... read more
I would give no stars if it would let me ! Have had dish for 8 months now and I have a technical issue not a big deal but told me it was going to take 24 days for the next available appointment to send out a technician. I told them that was not acceptable and they pretty much said too bad that was the best they could do. I then told them that maybe they should not sign up so many customers if they could not service their accounts in a timely manner. And again was told they can not do any better or get to me any faster . Need... read more
Business response:
Dear Mr. ********: On October 15, 2019, we received your review, dated October 14, 2019, filed with the Better Business Bureau. You expressed concern that when you experienced technical issues, you were told that a technician visit could not be scheduled for 24 days. When I spoke with you by telephone today, I apologized for the inconvenience. The summer months are a busy season for our technicians. We are unable to bump other customers’ appointments as they are on a first-come, first-served basis. We regret any inconvenienc... read more
Seems as though I am not the only one filing a complaint. Switched from *******. Fox Sports Midwest was a must have channel for me. A month after signing the contract Fox Sports was dropped because there demands were "too much." My bill did not go down, but profits must have went up for Dish. There are at least 6-8, probably more providers out there that are able to offer this service, but yet Dish cannot. I don't buy it. I called to try and find a solution, even offered to split the cancellation fee with them, and all that ... read more
Business response:
Dear *** ****** On October 15, 2019, we received your review, dated October 11, 2019, filed with the Better Business Bureau. You expressed concern about the takedown of the Fox Sports Networks. As of Friday, August 23, the Fox Regional Sports Networks were sold from The **** ******Company to ******** Broadcast Group for a total value of $10.6 billion. At DISH Network, we are eager to accept a fair deal to restore these channels. We are open to working with Sinclair, as the new owner of the Fox Regional Sports Networks, to re... read more
Filthy bunch of liars, get you locked into a service and then raise the rate. Do not ever get involved with this company they are on their way out and are grabbing whatever they can.
Business response:
On October 10, 2019, we received your review, dated October 7, 2019, filed with the Better Business Bureau. You expressed concern that you agreed to a price lock, but your rate went up. During our phone conversation, I informed you that, in order to receive the monthly rate of $47.99, you were advised to return your additional Joey receiver and install an over-the-air antenna to receive locals, so you could remove the locals package. You stated that you were unable to make these changes, and you would pay the difference; exc... read more
Had service time for dish set up for new service for October 4th, 8-12. Technician came during time frame, set up system. Quick explanation of use of remote and left! Have a Blue Ray surround sound system that he supposedly connected. It began to just turn itself off. All I had was a picture/no sound! Called Dish/took forever to answer line. Tech support could not resolve it by phone. State f/u appt October 13th. Told them unacceptable. So Dish agreed to send out tech between 12-6 on Sunday, October 5th. No show/waited home ... read more
Business response:
On October 10, 2019, we received your review, dated October 7, 2019, filed with the Better Business Bureau. You said that your Surround Sound system did not work after the DISH Network service was installed, and you were unable to receive assistance over the phone. You expressed concern with your customer service experience and you disputed the early termination fee. Our records reveal that a technician visit was completed on October 14, 2019. When we spoke, you advised me that your concerns were resolved. Our records reveal... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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