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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I changed tv providers last week and attempted to disconnect Dish, I did the physical disconnect, and used the phone no. listed on their site to cancel my service. I was told there would be a 20+ minute wait, so I called later and the next day and the next, etc. and each time was told there would be a 20+ minute wait. I tried emailing but no address I could figure out worked. I have left multiple "Feedback" messages but have heard nothing back. I think their so called customer service *****. They seem to be more involved in ... read more
Business response:
Dear *** **********: On October 8, 2019, we received your review, dated October 4, 2019, filed with the Better Business Bureau. You expressed concern with the removal of Fox sports channels, along with the removal of HBO and Cinemax. You expressed dissatisfaction with your customer service experience. Periodically, DISH Network and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value. Because we do not own the channels we air, our customer agreements provide for change... read more
I have been a long time customer of Dish Network. Over 10 years in fact. Recently we have experienced several outages causing us to cancel our service. I never dreamed I would be mistreated because of cancelling...especially after being a loyal customer for so long. When I called to cancel I was told to uninstall my equipment, box it up, and ship it back. I have no idea how this equipment works or how it goes together. I had to call a couple of times for instructions...needless to say finally today I got it all in the box to... read more
Business response:
On October 8, 2019, we received your review, dated October 3, 2019, filed with the Better Business Bureau. You expressed concern with the customer service you received when you requested that your account be disconnected. You also disputed the requirement that the leased equipment be returned and the email notifying you of the $399.00 in unreturned equipment fees which were applied to your account when the equipment was not returned. Our records reveal that this issue was resolved on October 8, 2019, by one of our Corporate ... read more
I have a contract with them. We r in a new house and the tech came out stating the only way I could get service is if I put cable in all my windows I do not want cable thru my windows when the rain comes it will come thru my windows and ruin it. They refuse to cancel my contract they expect me to ruin my house or pay off my contract when I asked for another tech they are charging me for someone else to come out and see if they can do anything
Business response:
Dear *** *** **** ******: On October 8, 2019, we received your review, dated October 8, 2019, filed with the Better Business Bureau. You said that the technician who came to your home to install the DISH Network service was unable to complete the installation without running cables through all of your windows. You indicated you were told you would need to pay for a second technician to come to your home, and that your term commitment could not be cancelled. When we spoke by phone, you informed me that a possible solution has... read more
I called Dish to cancel services since they took away all the Fox Sports channels. The representative I spoke to was rude and told me I had agreed to a 2 year contract in May and wanted to charge me $460 to cancel. So fed up with this company wanting to charge me for services I’m not even receiving.
Business response:
Dear Ms. ********** On October 18, 2019, we received your review, dated October 2, 2019, filed with the Better Business Bureau. You expressed concern with the removal of Fox Sports North and you disputed the early termination fee. Our records reveal that you enrolled in the DISH’n It Up equipment upgrade with a 24-month commitment on May 20, 2019. On this same date, you enrolled in the Preferred Customer Offer (PCO) with a separate 24-month commitment and a two-year price guarantee for the core programming. You accepted the ... read more
Giving a 1 star because I can't give a 0. We signed up for what we thought included NFL Redzone, regional sports and CBS. As soon as it was hooked up, CBS and regional sports are gone. CBS has ret'd, still no regional sports and now all FOX channels are gone. Last week, Redzone had issues, so they said, and we didn't get it. This week, was still in our listings this morning, but not working. Called and they said we only had a preview of it. Agent said we could add it for $1/mo...not the point, we were told we would have it. ... read more
Business response:
Dear Ms. *******: On October 3, 2019, we received your review, dated September 29, 2019, filed with the Better Business Bureau. You said that you did not get the programming that you thought you would. You also expressed concern about the takedown of your local Fox affiliate and the Fox Regional Sports Networks. You disputed your early termination fee. I replied to your email to inform you that, as I am unable to verify what information you were provided during your sale, I made an exception and waived your 24-month commitme... read more
The refer a friend promo is a SCAM! My neighbor was out of town and I did not have his information. I was told by Dish, do not worry about it you have a couple of weeks to call with that information. I just called and they will NOT honor it. If we are starting out with lies, I am wondering what is next, increasing rates, did they lie about that as well!
Business response:
Dear *** *****: On October 3, 2019, we received your complaint, dated September 29, 2019, filed with the Better Business Bureau. You expressed concern that neither you nor your neighbor received the Refer-a-Friend (RAF) credits when your neighbor referred you to DISH Network. Your neighbor was out of town when you activated your system and did not have the certificate number, but you were told you had a couple of weeks to provide it. You later discovered that it was required at the time of installation. You requested that we... read more
The service of Dish Nestwork is not a joke, it is a junk. I tried to terminate my service since I don't need it anymore. As I called the customer, it told me that I needed to wait for 27 minuets, but still nobody answered me after 40 min. Meanwhile, I used my another phone to test their business tricks: I pretended that I wanted to upgrade the service, the call was connected right away, in less than 2 second. I asked them why it was like this. They ignored my question and told me they would transfer me to customer service. T... read more
Business response:
Dear Mr. *****: On October 3, 2019, we received your review, dated September 29, 2019, filed with the Better Business Bureau. You expressed concern about the hold time when you contacted us. I reviewed your calls and found that you contacted our Warming Team, which is a specialty team that only gathers basic information prior to transferring to our Sales Team. They do not handle customer service, billing or programming issues so their calls are generally very short. We regret that your experience did not meet your expectatio... read more
My elderly mother got sold this. Was unhappy and confused with the system and it was going to cost her more money per month than her ****** **. She canceled in 5 days and returned everything. Months later they took 480.00 from her bank account without her authorization. And will not give her any relief. We were all treated very rudely on the phone with customer service. She was never informed about these terrible terms. Don’t buy dish it’s a rip-off
Business response:
Dear Ms. ********: On October 3, 2019, we received your review, dated September 27, 2019, filed with the Better Business Bureau. You indicated that your mother, Ms. ******* *****r, had a DISH Network system installed which is confusing and costs more than her previous provider. As a result, she disconnected her account and expressed concern that $480.00 was automatically debited from her bank account. Ms. ****** also maintains that she was not informed of the terms of the agreement. In addition, she indicated that she return... read more
Dish network is constantly losing channels...HBO, Fox Sports, and now FS1 and 2. Every time I turn on the TV to watch a favorite show, the channel is gone. Yet there is no resultant decrease in my bill. I am charged the same price, yet my service diminishes monthly. That is not fair. I want to know when Dish will get down to zero channels and what will they charge for the Zero Channel Package. I would join a class action suit against Dish Network in a New York minute.
Business response:
On September 30, 2019, we received your review, dated September 27, 2019, filed with the Better Business Bureau. You expressed concern about the takedown of channels. Currently, Fox is making unreasonable demands for the continued carriage of their stations. The fact is, only Fox can choose to remove their content from DISH Network customers. We offered Fox more money to retain access to their stations. However, Fox declined and removed the stations from viewers like you. DISH Network also offered to extend the contract so v... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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