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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is terrible! Would give zero stars if I could.
Business response:
Dear *** ******* On September 30, 2019, we received your review, dated September 27, 2019, filed with the Better Business Bureau. You expressed dissatisfaction with your customer service experience. I attempted to reach you via email at ****************** on October 3, 2019. I was unable to locate your account with the information you provided. So that I may assist you with your concerns, please contact me directly. We strive to provide excellent service, and we regret any inconvenience you may have experienced.
Dish network is a joke. I have waited 45 minutes on hold and no customer service yet Keep hearing best customer service All I wanted to know was why after getting installation a month ago they send me a new joey and tell me it will be $95 extra and to install it. What a joke and we allow this to happen.
Business response:
On September 30, 2019, we received your review, dated September 27, 2019, filed with the Better Business Bureau. You expressed dissatisfaction with your customer service experience. You also said that your equipment was installed a month ago and you recently received a new Joey at $95.00 and instruction on how to install it. I attempted to reach you via email at ******************. I was unable to locate your DISH Network account with the information you provided. The quality of our customers' experiences is of great importa... read more
signed up for service at$89.76 which at this point has risen to $93.08 with an additional charge of $23.43 for a receiver. How do you get a service without a receiver? Had to sign up for 2 years but the cost is not as originally stated of $89.76. I have spent hours on the phone with no results. I had to sign an agreement for the 2 years which included 15 pages of lawyer talk. With that much in an agreement, there must be something wrong.
since I switched to Dish my credit card has been used not only for my account, but an unknown account. I called Dish in June 2019 to complain about double charges on my account, disputed charges with my bank as Dish said they couldn't issue a refund. Finally in July I contacted Dish again about these charges and that's when I found out that I was being charged for my account and an unknown account. I was advised to close down my credit card as it had been compromised. I did as told, and when I received my new credit card, I ... read more
Business response:
Dish called me last week, they could not give me an answer to the issues caused on my account, but did offer to allow me to cancel my contract without any penalties.
I started with Dish Network in March. Since then, I have received two attempts to tack on charges. Dish refers to them as "Roll On" charges. The free services they offer as an incentive to change over to their service will AUTOMATICALLY begin showing up in your bill after the trial period if you don't contact them. A truly customer centric company would send out an email with an "Opt in" feature to extend the service at a monthly charge. At minimum, they should have an option to "Opt out". But Dish Network knows that making ... read more
Business response:
Dear *** ******: On September 27, 2019, we received your complaint, dated September 25, 2019, filed with the Better Business Bureau. You expressed concern that after the free promotions expire, you begin to be billed. You suggested that we provide an option to opt out. When I spoke with you by telephone today, I advised you that we normally send an email notifying our customers that their promotion is expiring. At that time, the customer has the option to remove the programming from their account if they do not wish to conti... read more
I have never dealt with a third party company, with no knowledge of what there credit for customer evaluation is. Is this how they get more money from the customer. As far as the credit report they receive to bill more for TV. I have never received more States handling a business, we never are able to speak to the same person to get question about what is going on. I hope that more people cancel this and never get involved with a company that tricks people into thinking if you pay more up front to get it , they can give you ... read more
Business response:
Dear *** **********: On September 27, 2019, we received your review, dated September 25, 2019, filed with the Better Business Bureau. You maintain that you did not contact a retailer to establish service, and you expressed concern with the required credit qualification. You were also dissatisfied with your customer service experience. Please note that we require that our customers agree to a credit check and provide a major credit card account to establish a leased equipment promotion. Our records reveal that you established... read more
I spent 4 hours on the phone with Dish Network yesterday. Talked to 7 different people including tech support twice. I've been with them for 3 years. Called to renew my contract. The price doubled and lost all of my local channels. I called back to resolve the local channels and the "supervisor" even verified that I was misquoted 2 hours earlier, and then wanted to raise the price for the local channels. I told them that I didn't agree to that and didn't want to add to my bill. I said to just cancel the whole thing and I wou... read more
Business response:
Dear Mr. ********: On September 27, 2019, we received your review, dated September 25, 2019, filed with the Better Business Bureau. You said that your monthly rate doubled and that when you called us to have your rate reduced again, you were provided incorrect information. When we spoke, I informed you that I reviewed your calls to us and found that there was some confusion concerning your rate going forward. As such, I waived the 24-month commitment associated with the account. Please note that your rate was not doubled. Yo... read more
Customer service at this company is a joke. In the past two days I have tried to contact them several times. Each time I called I was told my wait time would be 30-40 minutes. Who has time to wait? So I decided to try chat. I sent a message and I got a replay stating "We love a countdown" and it indicated that I was 102 in line. Really? So today I tried to access my account with the Mydish app. I couldn't log in! I tried to log in to Mydish.com and was unable to do so. Undaunted I decided to try another browser but again I h... read more
I just contacted dish about reconnectin my old account, I recently discontinued service about the end if July after being with them since October 2014 and from 2002 until 2012, I went to ******* and i didn't like it so after the 2 year contract was over I went back to dish. I was told I could go back for a full 2 months, which would basically be October 1. I left them in good standing order returned equipment and left a zero balance. And still have to wait. I was an excellent customer with them and still was turned away. Cus... read more
Business response:
Dear *** **** *** *** *********: On September 25, 2019, we received your review, dated September 22, 2019, filed with the Better Business Bureau. You expressed concern about the level of customer service you received when you contacted us to restart your service. When we spoke, I attempted to restart your account but I ran into technical issues. However, as the 60-day window had elapsed, you agreed to contact our sales team to restore your service. Please accept my apologies for any inconvenience. We welcome your return and ... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open at 9:00 a.m.
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