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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was signed up for a price lock guarantee and never received it. I have been in contact with Dish numerous times only to get the run around. The last time I spoke with customer service they supposedly sent an email to corporate headquarters. I am still waiting for a response from them on the issue. The company does nothing for loyal customers who have stayed with them for YEARS. I am sad to say but if you are looking for a TV provider pleases don"t consider DISH as you will be disappointed with them.
Business response:
Dear *** ****: On September 9, 2019, we received your review, dated September 5, 2019, filed with the Better Business Bureau. You said you agreed to a price guarantee and you expressed concern with your billing. You also expressed concern with your customer service experience. I attempted to reach you on September 11, 12 and 17, 2019. I left three voice messages. I also sent an email to you at ******************. Our records reveal that you enrolled in the Preferred Customer Offer with a two-year price guarantee for the core... read more
DISH Network was 5-Star service until recently. They took away our voice remote service and sold it to Goog;le Assist. Now, after being forced to add Goog Ass to our cell phone, sync up on TV, our voice remote does not function correctly. They need to uninstall this change as we did not agree. We have a contract and unfortunately, they just modified it without our consent.
Business response:
Dear *** *****: On September 3, 2019, we received your review, dated August 29, 2019, filed with the Better Business Bureau. You expressed concern about DISH Network adding Google Assistant to our voice remote. In your email to me, you expressed concern with your privacy and Google products. I understand your concerns about privacy and sharing your information with Google. To learn more about Google’s privacy policy, please visit ************************************ If you decide not to accept the terms and conditions, the v... read more
I never ordered anything from this company. They wouldn’t cancel my installation appointment because I didn’t have the 4 number pin! How could I know it? I never set up an account! They sent the guy anyway out to my house and he wouldn’t leave so I had to close the door on him! I have no idea who put the order in, I’m not even allowed to have dish at my condo! Just ridiculous customer service. I’ll stick with my cable company.
Business response:
Dear *** *******: On August 28, 2019, we received your review, dated August 28, 2019, filed with the Better Business Bureau. You said that although you did not request an installation for DISH Network service, a technician came to your home. You indicated that you were unable to cancel this appointment because you did not have a security code. You expressed concern with your customer service experience. My attempts to contact you by email at ****************.com were unsuccessful. I was unable to find the account with the in... read more
Not getting what we signed up for. I am furious about this ******Assistant feature that is mandatory without any warning or be asked if we want it. I do not want electronic surveillance items in my home. I want my DISH voice command back "WITHOUT" being forced to put an unwanted app on my phone and opening my TV and home to the possibility of being hacked and/or listened to. When I signed up for DISH, I had a very nice feature of being able to use a voice command, now I cannot use it at all. I have to type in what I want. I ... read more
Business response:
Dear Ms. ********** On August 28, 2019, we received your review, dated August 24, 2019, filed with the Better Business Bureau. I was unable to contact you, as you did not provide any contact information. I sent you an email to ***********************, but I did not receive a response. As your complaint did not include any account identifying information, I was unable to locate an account for you. In order to research your concerns, please provide me with the phone number listed on your account and your 16-digit account numbe... read more
I signed a 2-year contract back in late April that contained all the local channels. After the installation was completed I realized I didn't have all the local channels, CBS was missing, while in it's place was a video explanation that they were in money negotiations with that channel and working on resolving the issue. Well, it's been 3 months and I still don't have CBS so today I called DISH to have my service terminated because of the missing channel and was told that I would have to pay $20 a month for the remaining 21 ... read more
Business response:
Dear Mrs. *******: On August 26, 2019, we received your review, dated August 23, 2019, filed with the Better Business Bureau. You expressed concern with the removal of WINK from the channel lineup and you disputed the early termination fee. You established your service under the Digital Home Advantage promotion with a 24-month commitment. Because your service was disconnected prior to the promotional fulfillment date, you were billed $420.00 for an early termination fee. You were also billed $15.00 for an equipment return fe... read more
I got 3 free months of various packages when I signed up with Dish. I canceled all of the promotions 2 days before they expired and received an email confirming the cancellation. When I got my next bill 2 of the promotions remained and I was charged an extra $20. When I called to complain they verified that the 2 promotions should have been removed and credited the $20. When I asked how that could happen, considering I got an email confirming the cancellations, I was told it was just an oversight. I'm sure everyone checks th... read more
Business response:
Dear Mr. ******: On August 21, 2019, we received your review, dated August 16, 2019, filed with the Better Business Bureau. You said you received various premium channels free for three months. You maintain you canceled the free programming, but you were billed $20.00 for these channels. Although you indicated that the bill was corrected, you expressed concern with your customer service experience. Please note that we bill for service in advance for a 30-day period. Your bill generates on the 15th of the month through the 14... read more
The internet is horrible can’t even watch a video every year we lose a channel we pay extra for dish always blames the network same crap every time will be switching as soon as possible they don’t care for current subscribers more worried about signing up new customers
Business response:
Dear Mr. ******* On August 16, 2019, we received your review, dated August 15, 2019, filed with the Better Business Bureau. You said you have experienced issues with your internet speed. You also expressed concern with the loss of Fox Sports North. In addition, you mentioned that you think you are in a commitment. My attempts to contact you by phone on August 20, 21 and 23, 2019, were unsuccessful, but I left three messages. There are upgrade options for your internet; please contact me for more information. Periodically, DI... read more
I would give Dish 5 stars for everything EXCEPT consumer privacy and fraud prevention. My wife and I have been Dish customers at various addresses for a little over 20 years. We have been what you would and should consider great customers. We have paid on time, been low maintenance, contributed roughly $25,000 to your bottom line, and even told others about Dish. We’ve been more than customers…we’ve been Dish advocates. I confess that I have tried other TV offerings over the course of those years, but we have always returned... read more
Business response:
Dear Mr. *****: On August 15, 2019, we received your review, dated August 13, 2019, filed with the Better Business Bureau. You said you discovered that someone has used your bank account information without your authorization to make payments to DISH Network for 34 months. You also expressed dissatisfaction with our business policies and your customer service experience. When we spoke, you informed me that you reported this matter to your bank. A review of your recorded calls revealed that the agents followed our business gu... read more
If I could give DISH ZERO stars I would. We moved into a new home April 2018. We had problems from the get go. ALL THE TIME! Someone came out and gave us a new "Hopper" and then told us our contract was starting from the beginning. (Ok, I suppose if our issues were going to be resolved ..) THEY HAVE NOT!! Our tv keeps shutting down because it has to 'reboot" or "updates we have had 5 service people out to "fix" the issues. The latest one was here last week. They put up ANOTHER ANTENNA so we can get our local channels. Now ou... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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