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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Liars and theives. I've had enough!!!! Constantly charging me for PPV purchases that I've never made even though I'm the only person in my house!!! I guess someone broke into my house and somehow was able to get my password out of my brain and ordered over $50.00 of PPV! BULLSHIT This continues to happen. YOU ARE THEIVES!!! Cancelling my account and calling to report you to my state attorney general as well as filing a complaint with the BBB. NEVER AGAIN WILL I DEAL WITH THIS BULLSHIT.
Business response:
Dear *** ********** On May 16, 2019, we received your review, dated May 15, 2019, filed with the Better Business Bureau. You disputed the Pay-Per-View (PPV) charges on your account. When we spoke, you informed me that your concerns were resolved. I advised you that our records reveal that the PPV was ordered by remote control through your receiver. Nevertheless, an exception was made and the PPV fees of $69.99 and $5.99 were reversed from your account on May 15, 2019. Your PPV limit has been placed at zero; this will prevent... read more
This provider has horrible technical service as well as customer service, I have had to change receivers two times due to them blacking channels out and not coming on at all. The problem has yet to be resolved but want to charge $113.00 a month. I will not be paying my bill and I will be canceling my debit card since they will automatically take money out of your account without telling you! Terrible Provider! Doesn’t even deserve one star!
Business response:
Dear Ms. Herrera: On May 15, 2019, we received your review, dated May 14, 2019, filed with the Better Business Bureau. You requested that a credit be applied to your account because of the technical issues you have experienced. You also requested a technician visit. In addition, you maintain that we automatically collected payments from you. Our records reveal that we have attempted to correct your issues. However, you were not available for the technician visit that was scheduled on April 24, 2019. You declined our offer to... read more
We received an offer from Dish in the mail saying that they would furnish and professionally install an air antennae at no charge to us. We opted for this and Received one in the mail. We called them for the install and were told that we would have to install ourselves with them walking us through it. I am 75 and my wife is 71 And not in good health and told them this was not what they advertised regarding The install. After arguing this point they said the would send someone to install It. Their man came and installed it an... read more
Business response:
Dear Mr. Douglas and Mrs. Bell: On April 26, 2019, we received your review, dated April 25, 2019, filed with the Better Business Bureau. You expressed concern with an over-the-air antenna offered to you at no cost. You said the antenna offer was to include a free installation, but you were charged for the installation and technician visit. When we spoke on May 6, 2019, you indicated that after you received the free antenna, you were initially told by an agent that you would have to install the equipment yourself. After you e... read more
STAY AWAY!! The sales rep that I spoke with gave me false information from which I made the decision to have dish tv installed. I was told 1: the hopper duo box I would be receiving was one of the best.... FALSE; 2: with the hopper duo, I would be able to watch Netflix, prime video etc without an internet connection...FALSE(I figured that wasn’t true but thought that with new technology, maybe?); 3: 2 year guarantee on monthly price even after placing pause on service for winter months...FALSE! As soon as service is put on p... read more
Business response:
Dear Ms. Pittelkow: On April 24, 2019, we received your review, dated April 24, 2019, filed with the Better Business Bureau. You expressed concern with the capabilities of the equipment that was leased to you. You also said that you were given misinformation regarding pricing and the feature of pausing your account. Additionally, you indicated that you had a poor customer service experience. When we spoke on May 3, 2019, you said that you were told you would be able to stream Netflix and Amazon Prime without an internet conn... read more
There should be a ZERO star option - this company lies about installation appointment times and then refuses to do anything to compensate customers for having to sit for hours because their technicians don't show up.
Business response:
Dear Mr. Shokal: On April 23, 2019, we received your review, dated April 22, 2019, filed with the Better Business Bureau. You expressed concern about your recent technician visit. As we discussed, we are unable to guarantee a specific appointment time as our technician may run into jobs that take longer than we can account for. Our records show that a $20.00 credit was applied to your account for this issue. We sincerely regret any inconvenience this issue may have caused, and we appreciate your feedback regarding your exper... read more
I dropped them 5 years ago and at the time I told them to leave me alone. I cannot afford to be paying for tv. they jack up their prices every year, and every time they have a dispute with a tv company. They keep mailing me things about hooking back up with them about 2 a month. I know I would get into another contract with them, I have been shredding a lot of their mail and throwing it away..what a waste of paper. I do not want to get on the phone with them. when I called them to drop me I had to argue over a half an hour o... read more
Business response:
Dear Ms. Henry: On April 22, 2019, we received your review, dated April 21, 2019, filed with the Better Business Bureau. You indicated that you did not wish to be contacted by DISH Network. Per your request, I did not attempt to reach you directly. I added the information we have on file to our Do Not Contact list. Please note that you may return any print advertisements to the sender to have mailed advertisements stopped. We sincerely regret any inconvenience this issue may have caused.
I’ve been with Dish Network for almost 2 years now & I have never been treated so poorly in my life by a company. I pay my bill on time, I’ve never needed help from a technician, I pay extra for protection on my devices & I’ve never used it. I came up on hard times & I needed help. Well, let’s just say you can tell a lot about a company when you are struggling. I came to a rep for some help because the extension that I originally paid for, I couldn’t pay until 5 days later so I wanted to pay for another one so my service was... read more
Business response:
Dear Ms. Steward: On April 22, 2019, we received your review, dated April 22, 2019, filed with the Better Business Bureau. You expressed dissatisfaction with your customer service experience while inquiring about your billing and a payment extension option. When we spoke, I advised you that our records reveal that your bill generates on the 1st of the month for the service period from the 1st of the month through the 30th of the month. The payment due date is 15 days from the bill generation date. A $10.00 late fee is applie... read more
After few years with dish network I was going to move out to new address called and said that I wanted to cancel service they said that they could wait for us until I had new place so they apparently pause the service for nine months...after this first call I called back to ask where should I send the receiver and or equipment I had and the rep I talk too told me that I could throw away the equipment since it was old and outdated. we never talk about reinstalling service..9 months passed by 3/13/2019 apparently service was p... read more
Business response:
On April 19, 2019, we received your review, dated April 19, 2019, filed with the Better Business Bureau. You said you moved and placed your account on DISH Pause for nine months. You maintain that you called one month after the account was placed on Pause and were told you that you can throw the equipment away. You stated that your service was restored without notification and a payment of $125.00 was collected on March 13, 2019. You indicated that you received $71.08 back from the payment collected. In addition, you express... read more
They double bill from auto pay and will not listen to bank or take bank statements or any proof showing they took payments twice. Upon investigation and complaints they say the system shows 1 payment and will not allow you to provide proof showing it was taken twice. When you cancel they charge the fee and even if you take card of file they will repeatedly try to take money from actual bank not the card. When speaking to them they will not pull the call and they tell you what representative said does not matter because a con... read more
Business response:
Dear Mr. Pizana: On April 18, 2019, we received your review, dated April 17, 2019, filed with the Better Business Bureau. You said that DISH Network charged your bank account twice. I attempted to reach you on April 26, 29 and 30, 2019, and I left three voicemails. I also emailed you at luis_pizana@ymail.com. In my last message, I advised you that a review of our records do not reflect any double payment, however, I requested that you forward any statements showing double payments to me so we might better research this issue... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open at 9:00 a.m.
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