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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lousy customer support, basically they charged me for equipment that I already purchased. Refuse to credit my account, they charged me 300. For a receiver that I owned.would not let me close acct until I paid it. Beware
Business response:
Dear Mr. *****: On January 22, 2019, we received your review, dated January 21, 2019, filed with the Better Business Bureau. You said that you were charged for not returning a receiver you had purchased. When we spoke, I informed you that our records indicate the receiver in question was swapped with a previously leased receiver on September 7, 2016. The previous receiver was installed on June 28, 2016, as part of our DISH’n It Up promotion, which provided upgrades and swaps of leased equipment. On August 18, 2018, you conta... read more
I have been a customer for quite long time. Dish Network started to bug me endlessly to upgrade to the new Hub system, I finally agreed to the upgrade and had an appointment scheduled to get the new equipment delivered and installed. Well, it never happened. I waited for seven hours "longer than the appointment window time" no one showed up, I called, they rescheduled it for a week later, the boy showed up to tell us that this was his first day on the job!!!!, of course he couldn't install the equipment properly, just discon... read more
Business response:
Dear Sra. *****: On January 18, 2019, we received your review, dated January 17, 2019, filed with the Better Business Bureau. I attempted to reach you at (210) 535-9873 on January 22, 23 and 24, 2019. I left three voice messages. I also sent an email to you at *************** and ******************You said you agreed to an equipment upgrade but the technician did not arrive as scheduled. You indicated the technician visit was rescheduled, and you expressed concern with the skill of the technician because the installation was... read more
Worst customer service experience of my life. Moved into a new home and called to get cable and internet service (which of course are through separate companies) and was duped into buying the TV service. The only channels I really cared about were HBO and NBC Sports Boston to watch Boston Celtics games. I was not told that Dish is currently in a contract dispute with HBO and it would not be available (the technician who came to set up the box broke the bad news to me). When I called to complain about it all I was offered was... read more
Business response:
Dear Mr. *******: On January 15, 2019, we received your review, dated January 14, 2019, filed with the Better Business Bureau. You indicated that you expected to be able to view Boston Celtics games and HBO. You disputed the early termination and equipment return fees. Our records reveal that this issue was resolved on January 15, 2019, by Corporate Case Manager Mr. Ryan ******* He removed the $480.00 early termination fee, $15.00 equipment return fee and $32.78 in programming charges from your account, leaving a zero balanc... read more
I'd like to thank a Mr. Brian *********. He is the Sr. Case Manager in Executive Escalations, and has really made my nightmare of a situation so much better. I have accrued myself into some debt, and he was able to relieve almost half of it for me, out of his personal kindness since I do owe the company this debt and I am unable to return equipment to them. The company has been very accommodating towards me. Thank you so much!
I was on the phone with Dish Network for an hour and twenty minutes! For numerous times have we called to have our accounts not linked and never when we called were told we had to switch our social security numbers. Remind you we switched accounts over a year ago and never was told we had to switch SSN. So since then, my mother always has difficulties trying to get through on the phone and pay her bills because it was still linked (finding out on 1/6/19 it was due to my SSN) even though over a year all her information was on... read more
Business response:
Dear Mr. *******: On January 8, 2019, we received your complaint, dated January 8, 2019, filed with the Better Business Bureau. You said you requested to have a DISH Network account in your name transferred to your mother’s name but were told that we would need her Social Security Number (SSN), and to run her credit. You expressed concern that you have requested a transfer multiple times, but this has not occurred. You mentioned that this makes it difficult for your mother to pay her bill. You also indicated that your questi... read more
Sling TV which is owned by dish network doing a very wrong practice. They put offers and options to by service on the screen when you turn your tv on and get to sling TV screen. It is confusing especially for old people. I have sling TV arabic package for my mother in law, she is 91 yrs old and I found her struggles to navigate through these options and offers and by pushing any button simply she becomes a subscriber of the offered service. They should stop these kind of practice and I they want to sell extra or more options... read more
6 Jan 2019 12-06-2018 I spoke to a young man at dish about removing Protect Silver off my account. They put it on with out my knowing about it. He removed it ,credited my account for $8.99, the cost . He also stated " I will give you a $24.99 discount also today". He then told me the bill would be $83.43 for December so I wrote the check and sent it in the next day. I just got my January bill with a "Late Fee" of $10.99 and Protect Silver was now $12.99 but they did credit me the $12.99 also. Rate hike-no notice on the Prote... read more
Business response:
Dear ***********: On January 7, 2019, we received your review, dated January 7, 2019, filed with the Better Business Bureau. You said you requested that DISH Protect Silver be removed from your account on December 6, 2018 (because you had not asked for this service), and you received a credit for $8.99 so you paid your bill for $83.43. You maintain the agent you spoke with promised you a credit for $24.99, but you have not received it. You stated that your next bill included a late fee, and a charge for DISH Protect Silver a... read more
As a paying customer I would like to receive the local channels of my choice. I have asked Dish to give me one local channel I want. I talked to the FCC also about this with no luck. Dish tells me that the Nielsen Company dictates what I watch. Just because I live in a certain area. How can a company tell me what I want to watch. Dish has no problem adding channels to your TV when they are trying to get you to buy them. Again since I m paying for the service I should be able to get (one local channel) that I want. It can't b... read more
Business response:
Dear Mr. *******: On January 2, 2019, we received your review, dated January 1, 2019, filed with the Better Business Bureau. You requested to subscribe to locals in a Designated Market Area (DMA) of your choice. When we spoke on September 4, 2018, I informed you that DISH Network is required by federal law to provide local programming services according to the DMA in which a customer resides. DMA boundaries are established by Nielsen Media Research, and DISH Network is obligated to provide local channels in accordance with t... read more
We've been Dish customers for many years. Mysteriously, during the switch from 2018 to 2019 our receiver crashed and all programming was lost. TV junkies know what that's like, whole seasons left to binge watch... I called support and was told that our receiver was "outdated" and programming couldn't be restored BUT if I upgraded for more $$/month (with less service/TVs included) I could magically get ALL of my recorded programs back! I call *BS* that they've got my programming but can't give it to me without an upgrade and ... read more
Business response:
Dear *** *****: On January 2, 2019, we received your review, dated January 1, 2019, filed with the Better Business Bureau. You said you experienced technical issues with your existing receiver and you lost the recorded programming. You indicated that an agent informed you that if you upgraded the equipment, the recordings would be restored. When we spoke today, you advised me you were told by a technician that we have no way to retrieve lost programming from a receiver. A DISH’n It Up equipment upgrade for a Hopper Duo recei... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open at 9:00 a.m.
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