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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wanted to install dish on my house, the person came, did everything, it was done on a morning, by 2:00pm in the afternoon, I had no service, I tried calling buy they never came to my house. Terrible, then I disconnected with them, and I am getting charge $499.67 for services that I never used.
Business response:
Dear Mr. Yaricahua: On April 17, 2019, we received your review, dated April 16, 2019, filed with the Better Business Bureau. You said that your DISH Network service stopped working shortly after your installation. You disputed the balance associated with your account. I attempted to reach you on April 19, 22, and 23, 2019, and I left three voicemails. I also emailed you at karimeluis@aol.com. As I advised you in my last message, our records do not reflect that we were given an opportunity to resolve any technical issue you m... read more
We received a bill on April 15, 2019. The "Bill Creation Date" was "3/10/19." The "Payment Due" is "3/25/19." The bill , I reiterate, was received 4/15/19. We have yet to receive the bill for April as of 4/16/19. They charge $10.71 for a late fee monthly. I do not owe and do not pay unless I have a bill in my possession. This is a scam for Dish Network to defraud me of $10.71 extra each month. STAY AWAY FROM DISH NETWORK!!
Business response:
Dear Ms. Marks: On April 17, 2019, we received your review, dated April 17, 2019, filed with the Better Business Bureau. You said that it took 36 days to receive your bill and you were unable to pay your bill on time because you had not received it. You expressed concern that you were charged a late fee. You mentioned you have not received the bill that was created on April 10, 2019, (six days ago), and that you should not owe the late fee. When we spoke, I informed you that I applied a credit of $10.00 for the late fee to y... read more
Awful customer service. They do not care about you. Service is terrible. If they gave me this for free, I still would NEVER go back.
Business response:
Dear *** *****On April 9, 2019, we received your review, dated April 9, 2019, filed with the Better Business Bureau. You expressed concern with the customer service you received. My attempts to contact you by phone on April 10, 15, 16 and 17, 2019, were unsuccessful, but I left four messages. In the interest of coming to a resolution, I made an exception and added a credit of $110.00 to your account. We sincerely apologize for any inconvenience you may have experienced, as the satisfaction of our customers is of great import... read more
February of last year I started having issues with my Hopper and Joeys not connecting. Over the next 2 weeks I had 5 or 6 different technicians out to my home all coming up with different issues that it could be and trying to fix it. The third or fourth technician came out with his boss and the problem still wasn’t fixed. Finally I called into Dish frustrated, threatening to cancel because I had to miss work without pay and had to spend countless hours talking to tech support about a problem that your trained technicians cou... read more
Business response:
On April 2, 2019, we received your review, dated March 29, 2019, filed with the Better Business Bureau. You expressed concern about the 24-month commitment associated with your DISH Network account. You said that you had to upgrade your receivers in order to resolve technical issues. A review of our records indicates that two technicians visited your residence. One technician replaced a cable and the other was unable to replicate the issue you reported. Our Survey Response Team offered to replace your Joeys or upgrade your s... read more
I had service with dish for about two years, and the service was good overall. We wanted to cancel our dish satellite service as we do not watch much television anymore. When we called to cancel Dish talked us into pausing our service for a couple months and we agreed. After the two months we tried to call and cancel our service, and they put us on hold once for 20 minutes. I called back later and spoke with customer service and Brian told me I just had to wait, and it could take a while. I understand not wanting to lose a c... read more
Business response:
Dear Mr. Dillon: On April 2, 2019, we received your review, dated April 29, 2019, filed with the Better Business Bureau. You said you agreed to place your account on DISH Pause. You expressed dissatisfaction with your customer service experience months later when you called to cancel your account. I regret that our attempts to reach one another by phone were unsuccessful. Our records reveal that your account was established under the Digital Home Advantage promotion with a 24-month commitment. You have five months remaining ... read more
SAY NO TO DISH! I canceled my Dish account in December 2018. Dish sent my account to collections via Convergent in the amount of $448 AFTER this amount was taken from my bank account AND equipment was returned in the boxes provided BY DISH with a return shipping label provided BY DISH and a tracking number to track the receipt of equipment returned. I received an e-mail on February 28, 2019, stating the equipment had been received. It was my understanding the $448 would be refunded once the equipment was returned. Instead, m... read more
Business response:
Dear *** *****: On March 28, 2019, we received your review, dated March 27, 2019, filed with the Better Business Bureau. You expressed concern with unreturned equipment fees applied to your account and you said the charge was automatically collected from your bank account. You also said the outstanding balance of $480.00 for the unreturned equipment was sent to a collection agency after you had returned the equipment. Our records reveal that your account was disconnected due to non-payment on December 20, 2019, and the outst... read more
I have been a Dish customer for less than 48hours and it has been a complete nightmare... I contacted dish regarding services on 3/21/19 already aware of the package I wanted and the price for new enrollment per the website. The young lady I spoke with completes the enrollment and although I inquired at the beginning of the call that I was I interested in internet as well as tv, I had to ask about internet Again after I paid for installation of tv services at which time she advises Verizon per my area, goes over packages, In... read more
Business response:
On March 25, 2019, we received your review, dated March 24, 2019, filed with the Better Business Bureau. You indicated that when you called on March 21, 2019, you requested the America’s Top 200 but your account was set up with the America’s Top 120. A review of the sales call reveals the agent advised you that the $178.69 upfront cost would include any activation fee and $94.99 for the America’s Top 120, locals, equipment and DVR fee on your first bill and in the payment you made that day. It did not include the 2-Year Pric... read more
They won't allow me to change my billing cycle date and charge $15 every time I call and ask for a one-week extension - just bad business, they're a ripoff, I am very unsatisfied.
Business response:
Dear *** *****: On March 14, 2019, we received your review, dated March 14, 2019, filed with the Better Business Bureau. I regret that our attempts to reach one another by phone were unsuccessful. You maintain that you are unable to change your DISH Network payment due date, and you expressed concern with the Promise-To-Pay (PTP) fee. Please note that you may change the payment due date. However, prior to making this change the account must be paid in full. When the due date is changed, it will take two billing periods to re... read more
Talked with a person on chat was told one thing and had it on transcripts!!! Was then told another thing and the told I was dumb thinking they could do that and that in which I was told the first Time then on top of that was told I should feel lucky they would help me that much. Then would not connect me to superviser or give me a number to call. I called and it took 2 hours then they acted like they did not care said they cannot look up chats and would not let me send them the ones I have.
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open at 9:00 a.m.
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