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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BEWARE! Dish is scamming their customers! I have been scammed by their customer service dept and now sent to collections!!! After being a loyal and good customer for years! They can not prove to me that I owe them the money, nor that I used their service. I disconnected last year because I was moving. They put me on some kind of pause. After 6 months they started billing me again and want me to pay for it when I did NOT have it! WATCH OUT! Fraud! I am sure there are much better ways to get TV then through DISH! Try anything ... read more
Business response:
Dear Ms. ******: On February 12, 2019, we received your review, dated February 12, 2019, filed with the Better Business Bureau. You said you requested to disconnect your service but you were put on pause instead, and then after six months you began receiving bills. You also expressed concern with the customer service you received. You asked that the balance be waived, and that collection attempts stop. When we spoke, I informed you that the calls associated with your account were reviewed and it was revealed that you agreed ... read more
I just canceled my Dish service. After about 3 months without HBO I have run out of patience. Dish said I have 6 mo. left on my contract and would have to buy it out in order to cancel. That is what I chose to do, but I feel some concession should have been made since HBO is no longer available. Will not use Dish again. Jim *
My complaint is deceptive sale tactics with sending out mailers that entice you to call for Dish Network services. I received a mailer advertising an approval code for Dish service for any program package of my choosing. When I called the sales # on the letter the sales person was more that glad to help choose my package plus offer up additional channels for a price of $82.41 per month. I repeated this several time that my bill would be $82.41 per month with the package we agreed upon. After the install I did not have the pa... read more
Business response:
Dear Mr. and Mrs. ******: On February 12, 2019, we received your review, dated February 11, 2019, filed with the Better Business Bureau. You expressed concern that you were quoted a monthly price of $82.41; however, after your system was installed, you found that you did not have the programming package you wanted. You changed your package to the desired one and you were billed $116.49. When I spoke with you by telephone today, I advised you that a review of the sales call reveals the price quoted was for the Smart Pack. Thi... read more
I just got Dish installed and then found out they could not find a internet service to bundle with. 18 hours of having the service I wanted to cancel. I needed to find a different provider that would provide internet. I did not realize I had signed a contract. The installer had me sign a couple of times on his phone that I could not see. They would not cancel contract and charged me $480. They told me there is no grace period and I could not back out without paying. This is poor business practices and should not be allowed. ... read more
Business response:
Dear Mr. *******: On February 6, 2019, we received your review, dated February 5, 2019, filed with the Better Business Bureau. You disputed the early termination fee applied to your DISH Network account, because you wished to have a TV and internet bundle. When we spoke I explained that, due to the cost of installing and initiating your account, we are unable to provide a trial period. While we sincerely regret any inconvenience this issue may have caused, as DISH Network provided you with the agreed-upon service, and as you... read more
Customer service is horrible. They won't let me cancel my service online. Says I have to call the 866 number. Currently on the phone with a 17 minute wait. I just want them out of my life. They went up 40% on my bill with no warning.
Business response:
Dear Mr. *****: On February 5, 2019, we received your review, dated February 6, 2019, filed with the Better Business Bureau. You expressed concern about DISH Network’s cancellation by chat policy, and the wait time you experienced when you called in. We currently do not allow cancellation by chat, but we accept requests via mail, email or phone, per our Residential Customer Agreement. We sincerely regret any inconvenience this issue may have caused, and we appreciate your feedback concerning your experience.
Dish Satellite Network is perpetrating a fraud to get people to refer friends and neighbors to their Network. They are refusing to allow the redemption of points for having done a referral.
Business response:
Dear Ms. *****: On February 4, 2019, we received your complaint, dated February 1, 2019, filed with the Better Business Bureau. You maintain that we are refusing to allow you to redeem your points for the Refer-a-Friend offer. Our records reveal that you were able to accept the points for the $10.00 monthly credit offer; however, due to a system glitch, the Pay-Per-View (PPV) coupon offer wasn’t working. This issue was addressed on February 5, 2019. When I spoke with you, I apologized for the inconvenience and advised you th... read more
I recently cancelled service with Dish Network. I have a lot of equipment from Dish Network that I wanted to return; however since the equipment is over 5 years old, it is deemed obsolete and Dish representative told me to sell it or dispose it. I took their advice and sold one of the receivers on ebay. They buyer just contacted me that Dish receiver cannot be activated because it was leased from Dish. Despite their recommendation to sell the receiver, they refuse to activate it for a new user. Not only I had to refund the c... read more
HORRENDOUS service experience! Anything, I mean anything would be better than Dish Network! Technician was here over 8 Hrs to do a 2 Hr job. Another tech had to come the following day to “try” fixing day 1. Wasted a day sitting here while he tried to set up the system and in turn Dish wanted to offer us $20 for our “inconvenience!. My weekend is worth more than $20 dollars. Do your self a favor,, stay away from Dish Network,
Business response:
On January 28, 2019, we received your review, dated January 27, 2019, filed with the Better Business Bureau. You filed this review on behalf of your wife (Mrs. Paula ********), the account holder. You said that your technician was eight hours late for the appointment and took two hours to complete the job, and a second technician had to be scheduled for the next day to correct the same issues. You expressed dissatisfaction with your customer service experience and you requested compensation. I regret that the service was not... read more
I’ve had Dish for 15 yrs. They recently got into haggle with my local NBC channel out of Chattanooga over pricing. After reading few articles online they have this issue with several networks and movie channels. We all pay for programming and we are not getting what we pay for. Example, TV Land is extending their evening programs that normally are thirty min to 35 and 40 mins. long. This means 20 mins of commercials. We are paying for this plus commercials. This is enough. As I mentioned I’ve lost my NBC cause of pricing. Di... read more
Business response:
Dear Mr. *****: On January 24, 2019, we received your review, dated January 24, 2019, filed with the Better Business Bureau. You said that you are not receiving your local NBC affiliate (WRCB). You would like to receive NBC from a different location. Additionally, you expressed concern with the number of commercials on TV Land. When we spoke today, I advised you that periodically, DISH Network and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value. Currently, Sarkes ... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open at 9:00 a.m.
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