Dish Express

Ryanf03 

on BBB

6 years ago

I have been a Dish customer for a little over 3 months now, and already there has been multiple mistakes with the most recent being the worst! Last weekend I received my bill that was much higher than it was supposed to be...$129 from $77. The $129 payment didn't clear my bank on Saturday, so I called Sunday night to find out why my bill was more, I was told that I was being charged for premium channels that I never asked for and was never told about when I signed up. So during that call Sunday night the charges were removed... read more

Patricia D 

on BBB

6 years ago

I entered into a contact with Dish on or around November 3, 2018 first payment was made November 8, 2018. I ask that my billing date be changed to end of month because of my pay. I am on a fixed income. I looked my bill up and there was not only a month but it was prorated to start my billing cycle the 28th of each month. I was not told of this and that my December bill would be $30.99 more. To get your business they tell you will get a $100.00 gift card and you will receive email three weeks from when you signed on with Dis... read more

Sharon E 

on BBB

6 years ago

I had been a customer with Dish Network for 11 years, I have only had good things to say about them to anyone who would listen. I have not been under a contract for two years, but had received a discount on my bill for the last two. I am elderly and live on a fixed income. About three months ago, my bill went up to $123.70 per month and I tried to pay it faithfully, but just was not able to. I called the company a couple of weeks ago and advised the agent was not able to pay the bill and wanted to cancel the service, he stat... read more

Leighanne W 

on BBB

6 years ago

Dish Network has the WORST CUSTOMER SERVICE EVER!! They do not hold their drivers accountable. Their only solution is for you to call 911 when their drivers almost cause an accident. I am pregnant and driving on the interstate to get to work. Their driver got in the right lane and I was in the second to right lane. He decided at the last minute that he was in the wrong lane. Without looking or signaling he began to come into my lane. I began to honk to let him know I was right onside of him. He didn't care or acknowledge and... read more

Eric B 

on BBB

6 years ago

If I can give 0 stars, I would. Since day 1, my cable tv receiver has been slow to react to the remote. I've called numerous times and their customer service has not been able to assist in a positive way, a single time. They've tried to reset the receiver, it didn't do anything to help, however, they did delete all my favorite channels that took me a long time to set. They have never been willing to send a technician. After completing a worthless call to customer service, they sent me a survey, which I blasted, and now, all ... read more

ron s 

on BBB

6 years ago

Ron S BEWARE terrible customer service been with dish for 17 years my bill was increased from $88 to $119. when my wife called to inquire she was talked into agreeing to a $30 rebate per month-from dish for 1 year with a 1 year commitment I called the next day to cancel the agreement which didn’t take effect yet as you pay a month in advance. I was charged a $120 cancellation fee very poor business practice would recommend you look elsewhere for service I want to give a no star rating but the system won’t let it 

LAVONDA H 

on BBB

6 years ago

I wish that I could give zero stars with Dish. I called to cancel service as I was able to get a better rate with AT&T. I was told that I would have to pay a fee for cancelling my contract prematurely. I understood that but I did not have the full amount at the time to cancel the service. The representative told me that I could put my account on hold for 3 months, for $5 per month, and if I found someone to take over the account then it could be switched out of my name. Nonetheless, Dish automatically withdrew the cancellati... read more

John S 

on BBB

6 years ago

I was promised goods and services that I did not receive. I was lied to about the fees I would be charged and have received an additional bill for stopping services. The quality of the picture was poor. HBO and Cinemax, channels promised in the Premium package, were not available and had not been for some time. The monthly fee that I agreed to was only introductory. I was told that it would not go up for two years. I was also told that I could stop the service at any time. Now I am expected to pay $460.00 for ending service.... read more

Anthony K 

on BBB

6 years ago

I asked to renew my subscription with the same price and stated the price on the phone. Dish after changing the price 3 times agreed to give me the service at the same cost. When I received my next bill a month later my cost went up $15. I called and they said I agreed to a package I didn't agree to. The customer service person then told me to file a complaint with the police department so I could receive the phone recording confirming the amount. Horrible service and shady deal.