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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i'd leave 0 stars if I could. I had an unexpected accident and lost my husband 6 months ago. My kids and I had to move into my mother's because I couldn't afford our home on my own. I called every single bill I had and every single one disconnected my services with no fee's because they were all kind generous people BUT NOT DISH. They told me when I called that they were going to disconnect my services with no fee's and that they'd send me a box to return my equipment. I got the box and I returned my equipment. Not right awa... read more
Business response:
Dear Ms. *****: On September 26, 2018, we received your review, dated September 25, 2018, filed with the Better Business Bureau. You said that your husband passed away and you experienced a financial hardship. On behalf of DISH Network, please accept my sincere condolences for your loss. Our records reveal that you established your service under the Flex 24 promotion with a 24-month commitment. Under this promotion, you authorized DISH Network to access your qualifying card account to collect payment for any early terminatio... read more
I had Dish Network for 9 years, was never late on my bill, once. I moved in July of 2016 and put a hold on my service. I actually called to disconnect and they convinced me to keep my service and to put it on hold. Once I moved I found there were trees in my view for the satellites so I could not get service. My service was only on hold for 9 months so they started billing me for service I didn't receive. I called to disconnect and once again they put my service on hold. Now I have a bill for 239.17 for service I never recei... read more
Business response:
Dear Mr. Gould: On September 24, 2018, we received your review, dated September 24, 2018, filed with the Better Business Bureau. You said that when you moved you requested for your service to be disconnected, but it was put on hold instead. You received a bill for $239.17, as your service was automatically restarted after the nine-month pause period ended. You maintain that you were told the bill would be waived and your account would be paused, but you received a notice from collections. When we communicated, you informe... read more
Deceptive practices-no one should trust or use DISH
Business response:
Dear Ms. ****: On September 17, 2018, we received your review, dated September 14, 2018, filed with the Better Business Bureau. You expressed concern with our business practices. Our records reveal that your concerns were previously addressed and your early termination fee was waived. Boxes for the return of the Hopper and Joey receivers were delivered on Monday, September 24, 2018. Please return the equipment in the allotted amount of time to avoid unreturned equipment fees. We recommend that you keep the return tracking nu... read more
On 9/12 at 4:11 CST I called to inquire about a separate charge I was billed. I spoke with a very knowledgeable, helpful, kind (Everything you hope for when you call for customer support!) Customer service representative names Christy. She helped me explain what the fee was (which was something I added on by accident) helped me to get that cleared up and corrected on my account as well as answered several questions reguarding general information. Again so kind, I wanted the company to know not only did she explain and help n... read more
I indicate one star only because system required one. I wouldn’t have given any stars. Promise to provide local channels not kept. Lost NBC and CBS because company and networks couldn’t agree on keeping channels in Dish’s channel line up. Loss of signal during storms or even a simple rain. Upon cancelling service, I was charged $20 a month for the rest of my “contract” (ca $450!!!) for a service that failed to provide the channels listed on their initial agreement. Dish failed to provide the channels that were listed on the ... read more
Business response:
Dear Mrs. *********: On September 13, 2018, we received your review, dated September 12, 2018, filed with the Better Business Bureau. When we spoke today I advised you that, periodically, DISH Network and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value. Currently, Quincy Media (owner of WPTA and WPTA2) is making unreasonable demands from DISH Network in order for us to continue to carry these channels. We are working around the clock to reach a fair and reasonable... read more
Unfortunately, I can’t leave zero stars, or negative stars. We had a new roof installed (work began on Friday 9/7). We asked that the roofers not try to reinstall the dish, but leave it for Dish Network to reinstall. With this in mind I scheduled a REINSTALLATION OF MY EXISTING DISH via chat with Miamonique for Tuesday, 9/11, was given a two hour window (3-5pm, I believe it was) and billed $95 that would appear on my next billl. Saturday morning 9/8, the roofers finish, clean up, cut the cables and dispose of the dish. Not D... read more
Business response:
Dear Mr. and Mrs. ******: On September 13, 2018, we received your review, dated September 13, 2018, filed with the Better Business Bureau. You said that you requested to have the satellite dish replaced on your roof but when the technician came, they did not have a dish antenna with them. You also expressed concern that you were given different prices for the replacement, spent a long time on hold, had to make a payment upfront, and received poor customer service. When we spoke, I explained that this type of work order norma... read more
terrable costumer service, Been trying to get in contact with Dish for an hour and no luck, I called, text and chatted, no luck getting in touch with anyone. more than half of my channels are not working, none of my local channels are working, but I am willing to bet my account will not be credited for the the time my channels were not available or for the inconvience or Dish not answering when I try to communicate via call, text, or chat.
Business response:
Dear Mr. ******: On September 10, 2018, we received your review, dated September 9, 2018, filed with the Better Business Bureau. You indicated that you have experienced the loss of several channels, and that you are unable to reach a customer service representative. When I spoke with you by telephone today, I advised you that our records reveal you spoke with a customer service representative and the technical issues were corrected by performing a check switch test. I apologized for the customer service and wait times. We st... read more
I was a loyal Dish Network customer for 11 consecutive years. I switched to another provider 2 years ago but called Dish recently to see what offers they had. I couldn’t even get a quote until I gave them my credit card #! Then I got a terrible quote! And I said I would need to talk it over with my husband and I would call back later. Well I was told I had to set up an appointment so my info could be saved, yea right! So he proceeded to put that info for me ( how nice) Then he sends me a contract to agree to 2 years service!... read more
Business response:
On September 10, 2018, we received your review, dated September 7, 2018, filed with the Better Business Bureau. I unsuccessfully attempted to contact you by phone on September 11, 14 and 18, 2018, but I left three messages. I also sent an email to you at ****************** with a request to contact me. You indicated that you called to inquire about prices and the agent told you they needed your credit card information to save the quoted price. You requested a public response. As you did not provide a new account number, I am... read more
I recently cancelled my service with DISH. I was with them for 2 years and paid my bill every month on time, without fail. When I called them to cancel my service, they refused to remove the dish on my deck, taking up space. I am a 62 year-old, single woman and I live on the third floor of a condo community. I simply requested that they come and remove the dish without charging me $145, which is their fee for removal. They told me that is not their responsibility. I insisted that they send a technician to remove the dish. It... read more
Business response:
On September 10, 2018, we received your review, dated September 7, 2018, filed with the Better Business Bureau. You indicated that you were offered a free satellite dish removal, but you were subsequently advised you would be charged for it. When we spoke today, I restored your service and scheduled a free technician visit for September 22, 2018, between the hours of noon and 5:00 pm. You accepted this resolution. After the satellite dish is removed, I will close your account. We appreciate your feedback and your concerns wi... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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