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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am writing this review to inform other about how I was treated when I had to cancel my service with Dish. I had a vacation site that I go to every summer. We contacted Dish to have service connected. After only one week, 2 days of service I had to cancel the service. Unbeknownst to me the property is now going to be sold. I contacted Dish that I would need to cancel service. I asked if there was possibly a grace period on the connection, there was not. After contact with the presidents office they still are going to charge... read more
Business response:
On July 12, 2018, we received your review, dated July 11, 2018, filed with the Better Business Bureau. You established your service under the Digital Home Advantage promotion with a 24-month commitment. Because your service was disconnected prior to the promotional fulfillment date, you were billed $480.00. In addition, you were charged equipment return fees. When we spoke today, I informed you that I made an exception and removed the balance of $513.55 from your account. You agreed to return the leased equipment to DISH Net... read more
i was told when I took out service with this company the rate would not go up for two years. I am several months into service and rate just increased 10 percent. also I called to cancel service and was told hold time was 32 minutes. I hung up . I called a second time and was told hold time was 34 minutes. I held the phone for 40 minutes without getting an answer.
Business response:
You indicated that you were supposed to have a price guarantee but your price increased by 10%, and you disputed the 24-month commitment and early termination fee. You also expressed concern with the hold time when you contacted us. When I spoke with you by telephone, I advised you that you have been billed correctly and your price increased because the six months free of the DISH Protect Silver ($8.99) expired on your June 1, 2018, bill and you began to be billed at the regular rate. A review of the sales call from December... read more
I signed up for service and after 3 months we would have to reload a minimum of one time per day to watch tv. Then we had a service rep come out and "give us new equipment." The problem continued after the new equipment. I just canceled my service and they charged me $186 to terminate service. After spending 20 minutes on the phone with the rep she tried to charge me to return my dish which installed on top of my house. Then she tried to charge me $15 per return box for the equipment. I said no I would return them to a dish ... read more
I would like to warn others against using Dish Network. I recently moved and we decided as a family that we no longer needed Dish service. When I called to cancel, it was extremely difficult to get them to finally let me cancel. It took two phone calls, each approximately one hour long. I was told to get my equipment together and wait for a box they were going to send with a shipping label so I could return it. The box never came and just about the time I was wondering when the box would arrive I received an email letting me... read more
Business response:
On June 29, 2018, we received your review, dated June 28, 2018, filed with the Better Business Bureau. I attempted to reach you by phone on July 2 and 3, 2018. There was no option to leave a voice message. I also sent an email you listed. Our records reveal that the leased equipment was returned on July 2, 2018, and the unreturned equipment fees were removed from your account. I submitted a refund in the amount of $375.53. Please allow three business days for processing. We appreciate your feedback. The quality of our custom... read more
Had been a loyal customer for 20 years when I called for service for not receiving channels. Was going to take almost a month to get someone out to repair. Terrible service. Changed to Directv and they had me up and running in a little over a week. Called to cancel and all the representative at Dish could do was bad mouth Directv the entire conversation. I was on hold for 1 hour.
Business response:
On June 28, 2018, we received your review, dated June 27, 2018, filed with the Better Business Bureau. You said that you were a 20-year DISH Network customer and you had a technical issue, but a technician visit was not available for a month. You expressed concern with the customer service you received when you called to cancel your account. When I spoke with you today, I advised you that our records show it would have taken two weeks before a technician visit was available. We did attempt to schedule a technician sooner, bu... read more
DO NOT, I REPEAT DO NOT GET LURED INTO THIS COMPANY WITH PRE-PAID VISA CARDS AS A WAY TO SUBSCRIBE TO THEM! THEY HAVE SO MANY FEES ASSOCIATED AFTER YOU SIGN THE 2 YEAR CONTRACT! THEN THEY TREAT YOU LIKE TRASH AFTER YOU ARE A CUSTOMER. THEY HAVE NO EMPATHY FOR YOU OR YOUR NEEDS AFTER YOU AGREE TO THE CONTRACT! YOU CAN'T EVEN MOVE YOUR CABLE BOXES TO OTHER TV'S THEY HAVE TO DO IT FOR $150 TECHNICIAN VISIT.
Business response:
Dear Ms. B***: On June 26, 2018, we received your review, dated June 26, 2018, filed with the Better Business Bureau. When we spoke today, I offered to apply our DISH Protect Silver Plan ($8.99 per month) to your account, which will reduce the technician visit fee to $10.00. This plan also covers shipping costs for equipment replacement and an identity restoration through EZShield. However, you declined this option. While you expressed concern with other fees, you did not specify. You established your service under the Digit... read more
I had the same experience. When I moved to my new home I went with another company. I called to cancel DISH service twice. Each time the representative talked me into waiting to see if I liked the new company. My account was put on a nine month hold with a $5.00 monthly fee. Of course after nine months I forgot to call DISH and was surprised when my account was charged $230.00, for a month and a half of service. The equipment is sitting in a box to be returned. I called and was told I agreed via over the phone to the withdra... read more
Business response:
Dear Ms. T*****: On June 20, 2018, we received your review, dated June 19, 2018, filed with the Better Business Bureau. I unsuccessfully attempted to contact you at g*************8@gmail.com with a request to contact me, and I received a message from you. You maintain that you were talked into placing your service on DISH Pause and you dispute that you are required to call us to disconnect. You claim that we did not provide you with notification that the service was restored. In addition, you indicated that we debited your c... read more
I had been a loyal customer of Dish Network for 4 years, my lifestyle changed substantially so that I no longer watch TV. I wanted to Cancel Dish Network and luckily, me trying to do so has allowed me to take the time to write my first BBB review. One that states to NEVER join Dish Network as I have now been on hold for Coming up to 1 and a half hours. Conveniently I have two phones accessable, I have since been able to call and nearly complete set-up of another account at Dish (obviously I did not), and also called a number... read more
My wife often forgets to pay the bill on time and usually ends with our service getting disconnected. Then she pays the bill and is told will take 24 hours to restore, which often does. But every so often they don't connect for a week or longer. Which I feel is a punishment for non payment. And when you call they treat like your incompetent and tell you have a history of non payment.
Business response:
On June 18, 2018, we received your review, dated June 15, 2018, filed with the Better Business Bureau. My attempts to reach you by phone were unsuccessful. Our records reveal that there is a history of service interruptions on your account due to nonpayment. However, after a payment is made the service is restored within 24-48 hours. I found that on one occasion, the time to restore service took longer than 48 hours. I regret any inconvenience you may have experienced. As a courtesy, I removed the balance of $57.97 from y... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open tomorrow at 9:00 a.m.
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