This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After cancelling my account, I received the final bill. On this bill it said that auto debit had been declines which I thought was because I had cancelled my service so I went to the site to manually pay the bill. After I paid the bill manually on the site, I get a text message saying that they were auto debiting my bank account immediately. I call and they tell me they are taking twice the amount out of my bank account and that they can't cancel the second payment. I'd have to wait 24 hours hours for it to go through then w... read more
Business response:
On June 13, 2018, we received your review, dated June 13, 2018, filed with the Better Business Bureau. You expressed concern that your bank account was debited $205.56 after you made a payment because your bill stated that the automatic debit had been declined. You also mentioned that you experienced technical issues. When I spoke with you by telephone today, I advised you that when you are enrolled in autopay, the system will attempt to collect and it was successful on the 13th. The statement dated June 11, 2018, was ref... read more
I was given a referral code from a friend to start a new acct at dish and in turn I'd get $5 a mo for 10 months along with my friend. After not seeing the amount decrease on my 2nd bill I called to see why it hadn't been taken off. Apparently their sales person who set up my acct didn't note the code and because I never got a bill until 15 days after install that I was magically supposed to know they didn't put a code into my acct and therefore I was out of luck and my friend is too. So for future referral code new accounts,... read more
Business response:
On June 7, 2018, we received your review, dated June 7, 2018, filed with the Better Business Bureau. You said that you did not receive the Refer-A-Friend referral credit offered to you during your sale. When we spoke, I informed you that I applied a monthly $5.00 credit for ten months to both accounts. We sincerely regret any inconvenience this issue may have caused.
I realized my contract had ended and my monthly cost had increased. I called Customer Service to see what they could do. I was thoroughly impressed. The agent was super polite, very understanding and was able to reduce my bill.
The only news network given is 2 fake news CNN channels so that conservatives have no choice but pay an extra $10 a month to get anything else is detrimental to our country. If I had been told before this mornings installation I could have chosen a different tv provider. I feel they are working against the average man to ensure the powers that be (aka the swamp) stay in control. And I feel this is unfair to those of us that do not make a great deal of money to keep us under thumb or as you will, quiet. It is not right to try... read more
Business response:
On June 4, 2018, we received your review, dated June 4, 2018, filed with the Better Business Bureau. You said that when you signed up for DISH Network service you indicated you wanted Fox News. However, the programming package you received included CNN but not Fox. You state you have to pay more to receive Fox News. When I spoke with you today, I explained that our programming packages have been set up to balance cost-effectiveness with consumer demand. One way to maintain lower programming costs is to provide stations in pa... read more
Dish satellite went out during a thunderstorm, they would come in 3 days if we upgraded, we decided not to upgrade so they cancelled our appointment to fix it. So now we have to wait a week to get our system fixed.
Business response:
On June 4, 2018, we received your review, dated June 1, 2018, filed with the Better Business Bureau. You maintain that you cancelled a work order to upgrade your equipment and decided that you only wanted a service call, but it could not be scheduled on that same day. Please note that since the work order was scheduled for an upgrade, it had to be rescheduled for a technician visit. It could not be changed from one type of visit to another without creating a new work order. Unfortunately, there was no time available for th... read more
Dish added items to my account without my permission just happened to find it on my account. Dish also sent a technician to service my equipment at no cost but charged my account credit card $40 for a service I didn’t ask for and was not told i was getting and for equipment i did not receive. Just wonder how often this happens. They think our accounts and credit cards are open accounts for them to dip into as they please. But what do you do they are all crooks and our government lets it happen.
Business response:
On May 29, 2018, we received your review, dated May 25, 2018, filed with the Better Business Bureau. You said that products and services were added to your DISH Network account without your authorization. Our records indicate that you contacted us concerning this issue on May 25, 2018. The agent with whom you spoke made an exception and reversed the charges for a surge protector and DISH Protect Gold. We sincerely regret any confusion this issue may have caused.
Horrible customer service. They don't respond to customer complaints, not even corporate
Business response:
On May 18, 2018, we received your review, dated May 17, 2018, filed with the Better Business Bureau. I regret that our attempts to reach one another were unsuccessful. Our records reveal that you spoke with a DISH Network supervisor on May 16, 2018, regarding a missed installation. The appointment was rescheduled for May 19, 2018; however, on this date, the technician called in, as you had requested your service be canceled because you have another TV provider. I apologize for any inconvenience you experienced.
I have used dish for 35 years on and off. For a year now, we have had our service on "vacation mode" paying $5.33 a month because we couldn't afford the HIGH cancellation of the contract. I called today to cancel it, pay it off, have them send a box so I could return the equipment. Was told I had to pay $15 per box to ship it back to them PLUS the $360, PLUS an extra $1.40 (for what, who knows). The gal waived the $15 per box but told me if they didn't get the equipment back within 30 days of me receiving the box, i'd be cha... read more
Business response:
On May 15, 2018, we received your review, dated May 12, 2018, filed with the Better Business Bureau. As a customer for 35 years, you expressed concern that we do not offer any promotions for existing customers, only new customers. You indicated that you decided to disconnect the service because of technical issues, but you placed your account on DISH Pause instead. When you disconnected the account, you were charged a $360.00 early termination fee and three $15.00 return equipment fees. You also mentioned a charge of $1.40.... read more
It has been my experience that Dish TV is not a Honest Company to deal with. I was promised that when I signed up I would receive HBO for one year but started getting billed after 6 months after phone calls I resolved it but only for 3 more months and which I started getting bills again. This time it took 1 hour or more to resolve the issue. I was promised in the beginning I would not have this problem. I should not have to beg and plead for something that was promised to me at the start . The dish equipment is also an issue... read more
Business response:
On May 10, 2018, we received your review, dated May 10, 2018, filed with the Better Business Bureau. You said that you were offered HBO at no cost for one year when you accepted our Preferred Customer Offer; however, you did not receive it. You also indicated that you have experienced technical issues with your receiver. When we spoke today, I advised you that you will receive HBO at no cost for one full year. I apologize for the time it took to resolve your issue. I confirmed that a technician was sent to your home who a... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com