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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I cancelled the service, I was informed the equipment had been rented from them & they would send a "return kit". It took 2 weeks to receive the so-called kit and in the instructions it said that part of the equipment is on the roof. I called & explained to the agent, Kevin that we are physically unable to climb on the roof to which he said he could waive the return of that part. I then asked how I am supposed to send the rest back as I can't lift the box with the rest of the equipment inside. He answered with I would h... read more
Business response:
On March 13, 2018, we received your review, dated March 12, 2018, filed with the Better Business Bureau. You expressed concern with the DISH Network receiver return process. I sent you an email at *******************, but I have not received a response. I was unable to locate your account with the information provided. Please contact me with your 16-digit DISH Network account number. We sincerely apologize for any inconvenience you may have experienced, as the satisfaction of our customers is of great importance to us.
When ordering asked for internet TV bundle. Was lead to believe that I was going to receive the bundle package. Find out after TV installation (wasn't informed that there would be two different installations needed), LOTS of calls (repeating myself) and agents later that internet is not available in my area. Tried to cancel account but they told me that I signed a contract. Informed them that no, I signed up for the bundle not just tv. Had to escalate call to the Office of the President to try to get a resolution. Agent tell... read more
Business response:
On March 9, 2018, we received your review, dated March 8, 2018, filed with the Better Business Bureau. You said that you were led to believe that you would receive internet service as well as TV service. When we spoke, I advised you that a review of your sales call revealed that internet service was not offered. While we sincerely regret any inconvenience this issue may have caused, we are unable to waive your 24-month commitment.
Dish Networks provides a service to freeze your account. What they fail to follow up on is that they automatically reinstate your service after the time period. Dish charged me for 2 months of service ($230) that I did not use and then told me I also had to pay the early termination fee for the contract which was $260. They did not notify me that they were charging my account for the months of service, and continued to charge me for the second month despite their failed attempted to draw from my bank account (over drafted). ... read more
Business response:
On March 6, 2018, we received your review, dated March 6, 2018, filed with the Better Business Bureau. A review of your recorded call from April 5, 2017, revealed that our agent provided you with full disclosure of the DISH Pause terms. We also sent monthly billing statements and a separate notification advising you that DISH Pause was ending. When we spoke, I advised you that I made an exception and removed the programming fees from your account. I submitted a refund of $227.68. Please allow five business days for processin... read more
I became a Dish customer 4 years ago. I am currently a customer, I have a prepaid account, everything I do must be paid before service Is rendered. So movies, adding other service is paid up front. Mind you, when I started with them, I was not told it was prepaid until they advise me my credit score dictated I was eligible for this type of account, but was still in a contract. Hmmm, but okay. Now a few years later I have purchased my receivers and still a prepaid customer I notice a $98.00 delinquent charge on my credit repo... read more
Business response:
On March 7, 2018, we received your review, dated March 6, 2018, filed with the Better Business Bureau. You expressed concern with the customer service you received regarding the actions we have taken on your account. Although DISH Network strives hard to meet the needs of all of our customers, on rare occasions, we are unable to meet a customer’s expectations. As your account was identified as using an excessive amount of service and because of a late payment history, conditions were set in place. When you spoke with our age... read more
I had just disconnect my Dish Network and was told i would get a credit of $111.79. instead of getting the full amount, I only got $80.79. when I called them I was told that they took out $31.00 to pay for return equipment boxes. At no time did I get told they were going to do this. All so I found out after your 2 year contract they up the price on people who stay with them.. just a warning!! Do not trust Dish Network, they will lie to you Everytime.
Business response:
You indicated that you were told you would receive a refund of $111.79 when you disconnected your DISH Network, but instead you received $80.79. You expressed concern that you were charged $31.00 in equipment return fees and with your monthly rate. My attempts to contact you by phone were unsuccessful, but I left three messages. A review of your account reveals that you were informed about the equipment return fees; however, in the interest of customer service, these fees have been refunded. Please allow seven business days ... read more
I cancelled my dish service because the gentleman that called and talked me into taking it lied about how much it was going to cost. The first woman I talked to got very ill with me. I had transferred back to Spectrum because they gave me a better price. I paid my early termination fee but they still won't send me a receipt showing the early termination fee. Now I can't get reeminbursed for my $389. I will never encourage someone to receive DISH services.
Business response:
On March 5, 2018, we received your review, dated March 4, 2018, filed with the Better Business Bureau. Our records show that a copy of your February 23, 2018, billing statement, showing the early termination fee was mailed to your home on February 23, 2018, and March 4, 2018. You agreed to contact me directly if you need further assistance.
Complete refusal to help in any way to safely dispose or recycle their equipment placed on residential property.
Business response:
On March 5, 2018, we received your review, dated March 3, 2018, filed with the Better Business Bureau. You expressed concern that we do not retrieve or dispose of the satellite dish. Once the satellite dish is installed, it become the property of the customer and we do not require it to be returned. You may contact your local recycling center or waste department for proper disposal methods.
We have had dish for a short time now and honestly don't watch it very much but when we do, we like to enjoy a clear picture. The picture quality is TERRIBLE especially when watching sports. The players look very blurry and it's terrible to watch, you can't even make out who they're. We called several times to complain but just kept dismissing it because we didn't have the time to sit on the phone for an hr for them to say nothing is wrong. WELLLLL, the All-Star game came and we were so excited to watch it but couldn't enjoy... read more
Business response:
On February 27, 2018, we received your review, dated February 26, 2018, filed with the Better Business Bureau. You indicated that your picture was not clear, and you disputed your early termination fee. You also expressed concern about the level of customer service you received. A review of our records indicates that this issue was previously addressed by a representative from our Executive Escalations Team. He informed you that as our technicians were unable to find anything technically wrong with your system or leased equi... read more
Dish i have been a loyal customer for so much years but your customer serice today has been unacepable. My mom has waited for two months for a techician appointment to come to her house she was given a date Febuary 22, 2018 the techincian called her said he is on his way and never showed up. My mom called him back he has never responed back i called your dish number and all i am getting back in response is ohh well their is nothing we can do about that but i can give you another appointment date two months from now to the en... read more
Business response:
On February 23, 2018, we received your review, dated February 23, 2018, filed with the Better Business Bureau. You said that your mother scheduled a technician visit but the technician missed the appointment. You also expressed concern about the time line for a technician visit. I emailed you requesting more information, as I am unable to locate your mother’s account with the information provided. I would appreciate the opportunity to look into this issue for you.
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open tomorrow at 9:00 a.m.
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