This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It is impossible to get in contact with customer service. I just want to cancel and i have more than a week waiting to speak with customer service for more than 2 hours every day, and is been impossible
Business response:
On July 25, 2018, we received your review, dated July 24, 2018, filed with the Better Business Bureau. When we spoke today, you informed me that you want to cancel your service due to the Univision takedown. Periodically, DISH Network and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value. Currently, Univision Communications Inc., is making unreasonable demands from DISH Network in order for us to continue to carry these channels. We are working around the clock to r... read more
Dish Network is avoiding taking calls to address customers who which to discontinue or remove service. Customers must wait long queue lines to "speak" to someone. They will not allow this through chat or online process. The long queues have customers on hold for 30 minutes or longer. Unlike advertised, it is not a good customer experience with Dish Network. I am a current customer and reporting my experience regarding 2 calls in 2018.
Business response:
You said you attempted to contact DISH Network to disconnect your service but there was a long wait to speak with someone. When I spoke with you today, I confirmed that you were able to successfully cancel your DISH Network account. We regret the amount of time it took for you to talk to someone. We appreciate your feedback and it will be used to improve future customer interactions
Lied to at all levels. Signed a new contract and now they won't let us cancel when we were lied to get us to commit. Said they would restore our old package at the old price and lied to again. Their business must really be hurting when they have to screw loyal customers. Funny thing is we were going to switch to Direct TV for a lower price but wanted to be loyal to Dish. Recommend to family and friends but no more. Would give a 0 if I could.
Business response:
You indicated that you were provided incorrect information concerning your programming package. A review of your account shows that this issue was previously addressed by Mr. Gabriel R***** from our Executive Escalations Team. Mr. Ramsey applied a one-time $12.97 credit and a monthly $10.00 adjustment to your account for 24 months. We appreciate you bringing this issue to our attention so that we may address it with the appropriate
I have had Dish for almost 2 years. I have had to have the receiver replaced twice in this time. I have disruption of service on a very regular basis, which causes interruption of programs. Many of these programs are recorded because of my work hours. In turn the program does not record as it should. The first receiver replacement wasn't an issue. But the last one that was replaced last month has caused me to not want to use this service. Because they no longer have receivers that I had, I had to get the hopper receiver, whi... read more
Business response:
On July 17, 2018, we received your review, dated July 17, 2018, filed with the Better Business Bureau. You indicated that you have had to replace your receiver twice in two years, and that you have had multiple service interruptions. You said that during the second replacement, you were advised DISH Network no longer carried your model receiver and you would have to upgrade and sign a new two-year commitment or pay an early termination fee. You requested that we waive this two-year commitment. When I spoke with you I advised... read more
I wanted to cancel service with Dish Network and was placed on hold to get to a "cancellation department" even though I told them I do not want anyone trying to talk me out of cancellation. After 8 minutes on hold for the cancellation department, they call was disconnected. I called back again and said that I wanted to cancel and do not want the cancellation department. I was again advised the representative could not help me and that there was a 44 minute wait for the cancellation department. It is highly unfair to make a c... read more
Business response:
Dear Ms. S*****: On July 18, 2018, we received your review, dated July 17, 2018, filed with the Better Business Bureau. You expressed concern with the hold time when you requested to disconnect your service. You also stated that when you were able to get an answer to your call, you were hung up on. When I spoke with you by telephone today, I advised you that our records reveal that your account was disconnected on the requested date (July 26, 2018). I apologize for the inconvenience, and for the customer service you received... read more
New customers of Dish AND ALREADY FALSE ADVERTISMENT. We signed up at the OC Fair recently and the rep told us we would get 3 mos. FREE: HBO, Cinemax, Showtime and STARZ and received it in writing and is considered legal contract!! They did not want to see it!! My husband could not get HBO so he called customer service and spoke with them that we could not get HBO why?? and their response we do not offer FREE HBO what else would you like and refuse to give FREE HBO. WHAT A RIPE OFF!
Received a phone call from Dish stating that they were to install Dish tv at my home on Fri. 7-13-18 , they left message saying I ordered their service and if it was wrong call ( 800 -333-347 ) which is missing a number and asked for a 4 digit code to cancel. Tech called me Sat. and I told I did not order and said that if I did not call they would charge me for Dish service. I have another Tv service and have never used them, this is a scam thinking I would let them install at home or face charges from company. Called from 8... read more
Business response:
On July 16, 2018, we received your review, dated July 16, 2018, filed with the Better Business Bureau. You said that you received a call confirming a DISH Network installation that you never ordered. You emailed me your phone number and I found that it was erroneously added to a DISH Network account. I removed your number and I requested that it be removed from our system. We appreciate you bringing this issue to our attention and we sincerely regret any inconvenience it may have caused.
My joey was installed and the technician said my TV was too old and for the Joey to work and I would need a newer television. So when I could I bought the newer and TV and the service still doesn't work. I feel I should be compensated for the service I was paying for but unable to watch. I find it unacceptable that I have been paying for a service for 3 months now that was not installed properly and now that I am trying to get it fixed because of an improperly trained technician its created a new problem. So now I am tryin... read more
Business response:
On July 16, 2018, we received your review, dated July 16, 2018, filed with the Better Business Bureau. When we spoke today, you confirmed that a technician visit is scheduled for July 29, 2018, between the hours of 10:00 am and noon. I removed the balance of $85.12 (for service through August 6, 2018) from your account. We appreciate your feedback and your concerns will be investigated internally. I apologize for any inconvenience you may have experienced.
we called Dish network for service, on the Phone we where told all kinds of Lies. we where told if we did not like it we could cancel within 30 days, not true, we where told free installation, not true, it cost us $49.00, we where told we could upgrade to the bigger Hopper for $50.00 and pay the $100.00 later, not true, we where told that there was a tech support available for $12.99, I told them 3 times I don't want it, they signed me up anyway, then informed me I contracted this with an outside Vendor, also not true, they ... read more
Business response:
Dear Ms. P******: On July 17, 2018, we received your review, dated July 16, 2018, filed with the Better Business Bureau. You expressed concern with the following issues: • 30-day trial • $49.99 fee • Free installation • Upgrade fee DISH Network does not offer a 30-day trial period. A review of your account indicates that it was established though Go DISH Com LTD, an independent retailer. Tech Star Support was a service they offered for $12.95 per month. It included a 30-day trial period. This is not a DISH Network offer. You... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com