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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I joined dish TV April 1st installation went well , two week gone by and I lost the signal, 5 dish technician arrive in those 2 week , none of then can restore the signal, had an appointment today but no one arrive , too bad and too sad , and experience overall
Business response:
On April 30, 2018, we received your review, dated April 27, 2018, filed with the Better Business Bureau. Our records reveal that a technician visit was completed on April 30, 2018. When we spoke today, you confirmed that the technical issues were resolved. I advised you that I reversed the $10.00 technician visit fee and applied a credit of $74.99 to your account, which covers one month of service. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may h... read more
Anyone considering DISH for TV service. Their Sales talk and technical support are in two totally different worlds. My 14-year-old receiver stopped working on 04/23/2018. I call DISH technical support. I spent 39 minutes on the phone, about 30 of it being on hold. While waiting on hold, they played multiple recordings. One of which stated I was eligible for a free upgrade to the Hopper. A technician gets on the line and tells me I need to upgrade because my equipment is obsolete. The upgrade will cost $150.00. I tell him of ... read more
Business response:
On April 24, 2018, we received your review, dated April 24, 2018, filed with the Better Business Bureau. In your review, you expressed concern about the following issues: • The cost of replacing your receivers • Timeline for a technician visit • Customer service I reviewed your calls and chats to us and found that the original agent with whom you spoke advised you that you’re eligible for a free upgrade that usually costs $150.00 to $350.00. He confirmed several times that the upgrade would be free but that your monthly r... read more
Attempted to cancel my service and received 20 questions about why we were cancelling including if we were selling out tv’s after we told them we weren’t going to watch much television anymore. The associate was very rude and attempted to push a lower rate on us several times and did kept questioning why we were cancelling and how we were going to watch tv. We finally got her to comply after asking to speak with a supervisor if she was not going to cancel.
Business response:
On April 17, 2018, we received your review, dated April 17, 2018, filed with the Better Business Bureau. You indicated that when you attempted to cancel your DISH Network service, you encountered resistance and poor customer service. I was unable to locate your account with the information provided. Please contact me with your 16-digit DISH Network account number. I did send an email on April 23, 2018, to the email address provided. We sincerely apologize for any inconvenience you may have experienced, as the satisfactio... read more
I had to temporarily downgrade my dish package from top 250 to the flex package for a couple of weeks. When it was time for me to pay my bill and switch back I was informed that I only needed to pay 60.95 and my full service was restored. the next morning while getting ready for work my service was interrupted and I called customer service and the lady I spoke with said I need to pay 16.00 then by the end of the conversation she said 76.00. To make a long stpry short Dish Network are a bunch of liars. The cheat their custome... read more
Business response:
On April 5, 2018, we received your review, dated April 5, 2018, filed with the Better Business Bureau. You indicated that you downgraded your package to save money and when you requested to upgrade, you were advised you only needed to pay $60.95; but, the next day your service was disconnected. When you called to inquire, you expressed concern with the inconsistency of information you received. When I spoke with you today, I explained that with a pay in advance account, there are often prorated charges or credits that can ... read more
I have been a 10 plus yr customer and DISH NETWORK are constantly bothering me to up grade I DO NOT WANT TO so now ALL THE SUDDEN my box shuts itself off all the time and sometimes takes 15/20 mins to reboot COINCIDENCE yeah ok ... now I call DISHNETWORK tech to be told Ill need to take a day OFF WORK (costing me more money) to wait for contractor to come out to replace my box with their NEW UPGRADED BOX !!! At no UPFRONT COST to me (MEANING IN 30 DAYS MY BILL GOES UP HIGHER THEN THE 150 A MONTH I ALREADY PAY) !!! I CALL ***... read more
Business response:
On April 2, 2018, we received your review, dated March 30, 2018, filed with the Better Business Bureau. As your receiver (model 625) is obsolete, you will be required to upgrade it to continue to receive service. Although an equipment upgrade requires a technician visit, when we spoke by phone on April 2, 2018, you accepted my offer to ship you a replacement receiver (model 722). Please allow two to three business days for delivery. Once the receiver is activated, I will ensure that your monthly service charges are not impac... read more
3-24-2018 Dish network is the worst cable company to retrieve service from. Do not get your service from this company and cancel, they tell you one thing in the beginning and when you cancel it is a whole different story!!! I was told i would only be charged for half of cancellations service if I kept my service a year liars!!! I was charged the full $350 plus $50.00 dollars for a monthly service . I find the Monthly service interesting when I moved to a new address they never came out and installed service. They will only g... read more
Business response:
On March 26, 2018, we received your review, dated March 24, 2018, filed with the Better Business Bureau. Our records reveal that you established your service under the Digital Home Advantage promotion with a 24-month commitment starting on August 11, 2016. Under this promotion, you agreed to pay a penalty of $20.00 for each month of the 24-month commitment that went unfulfilled. I reviewed your recorded calls and found that on April 28, 2017, you requested to place your service on DISH Pause for three months. During this cal... read more
I found Dish Network to be a completely unethical, dishonest and ineffectual company at delivering the services they promised to me. The punish their customers for their own ineffectual negotiating with their broadcast providers. If they go into dispute with a broadcast provider they will cut your channels, in my case two major networks, for an unlimited time and continue to charge you full price. They will recommend that your get an antenna, as if it were 1950 when they cannot provide you with major networks. If you are unh... read more
Business response:
On March 26, 2018, we received your review, dated March 23, 2018, filed with the Better Business Bureau. You expressed concern about the temporary takedown of two of your local channels. I emailed you, as your Better Business Bureau review contained no information by which I could locate your DISH Network account. You indicated in your response that you did not wish to discuss the issue further, so I did not attempt to reach you. According to our records, you contacted us after Hearst Broadcasting pulled their channels from ... read more
There have been so many conversations with customer service that I can't even begin to give exact date detail but the customer service is terrible. One agent says one price and another says another price and then tells us that there was no way the other agent said that. They lie to the customer. I would be ashamed to be a customer service agent and I would be ashamed as the company of their customer service agents. Unless, of course, Dish allows and encourages this behavior. Shameful. Many times we've been lied to and given ... read more
Business response:
On March 22, 2018, we received your review, dated March 22, 2018, filed with the Better Business Bureau. I unsuccessfully attempted to contact you by phone on April 2, 4 and 10, 2018, and I left three messages. I also sent an email to wilczakdominika@yahoo.com with a request to contact me. You indicated that you were not satisfied with the customer service and the information you received from DISH Network, and you now have service from DIRECTV. Our records reveal that your DISH Network service is currently on DISH Pause,... read more
I had made the worst mistake of my life to go for dish service in 2015-2016. I got the dish service and they installed the equipment, due to job change I had to move to Chicago from Oklahoma City. I talked to them and they said instead of paying early termination fees, they can put my account on hold for $5/month. their customer service reps are trained to NOT take no for an answer. I did that and now its 2018 and I have moved due to another job change in virginia, so I finally paid the early termination fees in Jan and clos... read more
Business response:
On March 19, 2018, we received your review, dated April 18, 2018, filed with the Better Business Bureau. You disputed that the unreturned equipment fees were automatically collected from a credit card account that you did not use to make payments. You indicated that you received a letter that advised you the fees would not be collected until March 20, 2018, but they were debited on the 11th of March. You stated that you are unable to locate the receivers since you moved. This account was established under the Digital Home Ad... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open tomorrow at 9:00 a.m.
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