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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was sold a Polk audio system by a Dish technician that was at my house to install a tv wall mount. After a few days it became clear the system was defective and troubleshooting could not fix the issue. I have attempted to return the product through Dish, who have been enormously uncooperative and misleading (telling me I had to return it to Polk) through over 4 hours of phone calls. Finally, they told me i could ship the item (with no return paperwork given) to some address in Denver, and pay for all my own shipping and pa... read more
Business response:
Dear Mr. ******: On September 6, 2018, we received your review, dated September 6, 2018, filed with the Better Business Bureau. Our records reveal that you spoke with a member of our Executive Escalations Team, on September 10, 2018. The agent provided you with information to return the Polk Sound System. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced.
Buyer beware! I have spent hours on the phone through a dozen or more calls trying to close my account. My service has been disconnected for two months, but they won't close my account and they continue to add monthly service charges. Now they say they'll send my account to collections if I don't pay.
Business response:
Dear Mr. ****: On September 4, 2018, we received your review, dated September 4, 2018, filed with the Better Business Bureau. You said that you attempted to cancel your DISH Network service two months ago, but the account continued to accrue charges. You expressed concern that you are being told you will be sent to collections. When I spoke with you today, you stated that the account was disconnected, the balance is at zero and you consider the matter resolved. A review reveals the only calls on your account are from Septemb... read more
Dish improperly deleted key channels in the middle of a two-year agreement, even though hey are still available under a more expensive package!
Business response:
Dear Mr. *****: On September 4, 2018, we received your review, dated September 4, 2018, filed with the Better Business Bureau. You said that we removed a channel from your programming package in the middle of your two-year price lock, but it’s available in a more expensive one. When we spoke, I informed you that the beIN Sports channel is not included in your two-year price lock, as that is only for your core programming package (America’s Top 200). The beIN channel is located in our Multi-Sport package, which was added to y... read more
We canceled Direct tv instead they put us on hold, then continued to charge us for services not received. They did nothing to help resolve this they just wanted their money. They claimed we resigned up, yet no technician came to reinstall our service./
You advertise that you get voice remote with the hopper 3 but when you call them they say it’s only for new customers so you kicking your old customers under the Bus I have been a good customer for 20 years
Business response:
Dear Mr. M*****: On August 30, 2018, we received your review, dated August 28, 2018, filed with the Better Business Bureau. You said that DISH Network advertises a free voice remote with our Hopper 3 receiver, but you did not receive one when you upgraded. A review of our records indicates that you requested a free voice remote on August 28, 2018, and one was sent to you on August 30, 2018. Please note that the advertisement to which you refer was specifically targeted to new customers. DISH Network has separate promotions a... read more
Last year roughly around May 2017 My husband and I set up services with Dish Network with our new house we were renting. We were sold into a great package but it did require us to purchase internet. Due to our location they set us up with Comcast. Fast forward to installation. A representative wearing a Dish uniform did the installation. ****Due to a contract, I cannot go into further detail regarding the installation.****However, going forward we ran into further issues with multiple boxes failing and The discovery we were ... read more
Business response:
Dear Ms. C******: On August 28, 2018, we received your review, dated August 27, 2018, filed with the Better Business Bureau. You expressed concern with the Comcast balance that was reported to your husband’s credit file and about the level of customer service you received. Our records indicate that this issue was previously addressed by several case managers within our Executive Escalations Team. Our records show that your account was disconnected due to non-payment on October 8, 2017. You contacted us on December 27, 2017, ... read more
I was with dish network for over 4 years. I just to cancel the services, and the account representative told me that I still had a contract. For 2 more years. Just told yeah right! I sing for two years how is that possible. They just told me it was a verbal contract. Lol Verbal contact anyone could called. No way I will be paying for a “VERBAL CONTRACT”
Business response:
Dear Mr. H********: On August 27, 2018, we received your review, dated August 26, 2018, filed with the Better Business Bureau. You disputed the early termination fee, claiming that you did not agree to a new two-year commitment. When I spoke with you by telephone today, I advised you that a review of the call from August 21, 2017, reveals that you agreed to a two-year price guarantee with a new two-year commitment. The agent provided you with the disclosures of the commitment and informed you of the early termination fee. He... read more
I have been a dish customer for over seven years .As of June we decided to update our account, meaning we have to make a two year contract. Then two weeks later Dish removes Univision, and other channels. I called today to cancel their services, in order to cancel I need to pay $360 plus the shipping for their equipment. It didn’t matter how long I have been their customer for, or that the contract was made right before they removed the channels.Dish network has the most unprofessional customer service representatives. I enc... read more
Business response:
On August 27, 2018, we received your review, dated August 25, 2018, filed with the Better Business Bureau. You expressed concern that we lost the Univision channel only weeks after you enrolled in a new two-year commitment. Therefore, you disconnected your service and you disputed the early termination fee that was applied to your account. You also mentioned the long hold time and the customer service you received. When I spoke with you by telephone today, I advised you that I removed the $360.00 early termination fee as an ... read more
Dish network has the most unprofessional customer service representatives. I encountered a representative that was not only arrogant and informal, but he was very sarcastic about my account and also questioned my personal life and finances. I did not get anything accomplished but a closed account and smart remarks about returning the equipment. I would not recommend anyone that is paying their money to invest in dish networks services. Without the customers their wouldnt be a dish network...without the customer's services, c... read more
Business response:
On August 20, 2018, we received your review, dated August 19, 2018, filed with the Better Business Bureau. You indicated that when you called DISH Network, you received poor customer service and did not receive the assistance you needed. You said that you closed your account and were advised about returning your equipment, but you were unable to speak with a manager. You expressed concern about how you were spoken to, and the long hold times. My attempts to contact you by phone on August 22, 24 and 27, 2018, were unsuccessfu... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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