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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a dish customer for over a decade. As of last month we decided to update our account, meaning we have to make a two year contract. Then two weeks later Dish removes Univision, and other channels. I called today to cancel their services, in order to cancel I need to pay $460 plus the shipping for their equipment. It didn’t matter how long I have been their customer for, or that the contract was made right before they removed the channels.
Business response:
Dear Ms. ******: On August 15, 2018, we received your review, dated August 15, 2018, filed with the Better Business Bureau. You said that as a decade-long DISH Network customer you agreed to renew your contract; however, two weeks later Univision and other channels were removed from your programming lineup. You expressed concern with the $460.00 early termination fee to cancel your service. My attempts to contact you by phone on August 20, 21 and 22, 2018, were unsuccessful, but I left you three messages. A review of your ac... read more
I called to cancel my Dish Network Account a few months ago and after being on hold for more than 25 minutes I was finally connected to Customer Service. I knew that I would have to pay a ETF for cancelling my account early but that was not a problem for me. The customer service rep asked me why I was cancelling and I told them that my wife and kids preferred Directv and I had just signed up with them again. Big Mistake. Instead of simply cancelling my service, charging me the ETF and letting me go on my merry way the Custom... read more
Business response:
Dear Mr. *********: On August 10, 2018, we received your review, dated August 9, 2018, filed with the Better Business Bureau. You expressed concern with the long hold time and maintain that you were pressured into placing your account on DISH Pause. You also expressed concern with the customer service you received. A review of the call on March 3, 2018, reveals that you were offered DISH Pause for three months while you tried out DIRECTV, and in order to avoid paying an early termination fee. It was suggested that you call u... read more
I began my service with Dish around a year ago, signing on to what they referred to as a "Two-Year Price Guarantee", which I did not fully understand was actually a "Two-Year Contract". The phrasing they used was very misleading, but I should have been more wary of what I was doing. The real problems began when I moved a few weeks ago. I moved to a new location that is less than 20 miles from where I started the service. The technicians came to install the satellite, however they discovered that it was impossible due to the ... read more
Business response:
Dear Mr. S****: On August 8, 2018, we received your review, dated August 8, 2018, filed with the Better Business Bureau. You moved to a location where you cannot get a sightline for our satellites and you requested to have your early termination fee waived. When we spoke, I informed you that I waived your early termination fee. Per your request, I disconnected your account. We sincerely regret any inconvenience this issue may have caused and we appreciate your feedback
I would like to say that Dish Network is the best provider of services. We were with them for 11 years and unfortunately were talked into switching in April 2018 (HUGE mistake) AT&T is AWFUL and I am happy to say that we are back with Dish Network and couldn't be happier with them. AT&T we still need to deal with due to their lies and stealing of our money, but we are VERY happy that we returned to DISH :))
Terrible to deal with. I called the cancellation number yesterday 7/30/18 and spent 30-45 minutes listening to background music, but was ready for the wait. I finally got connected to a representative who asked me to verify my info via my e-mail. Once I did that he started out by telling me I had just received a $480 credit to my account for being a loyal customer for 4 years. I said I wasn't aware of it as it didn't show up on my account and asked when it was credited and he said on 7/27/2018. He then asked me what I was ca... read more
I convinced my parents to switch to DISH, in part because of their "referral program". The gentleman that took their order informed them we had to call DISH directly with the referral code, which we did about 5 days after the installation. After about a month neither of us saw any sort of referral points, so I checked back in with DISH. First they said they couldn't find any referral being made at all. Then they DID find the referral, but it was a "bad code" and since this was past the 7 days, they could do nothing about it.... read more
Business response:
On July 31, 2018, we received your complaint, dated July 30, 2018, filed with the Better Business Bureau. You said you referred your parents to DISH Network and you provided them with a referral code; however, the referral credits were not added to your account or theirs. When we spoke today, you confirmed that your parents had a credit of $5.00 for ten months added to their account. I linked your account with your parent’s and I applied a credit of $5.00 for ten months to your account. DISH Network appreciates your business... read more
I called customer service to report a problem that occurred, I had to call 7 times asking to speak to a supervisor. No one had an idea how to resolve the issue. They need more training, you guys need to let employees give the corporate phone numbers.
Business response:
On July 26, 2018, we received your complaint, dated July 26, 2018, filed with the Better Business Bureau. You expressed concern with a problem that occurred. I emailed you at ************************* for more information. Through your reply, I was able to ascertain that you had already spoken with two people on my team concerning this issue. I informed you that a claim had already been opened and is being investigated. We appreciate you bringing your concern to our attention. We sincerely regret any inconvenience this issue... read more
Dish has to be the WORST company to work with. Evidently, Amazon contracts with them for their TV mounting. The guy was at least an hour late, didn't know our order, and left a huge mess. To top it off, he upsold new, longer HDMI cables. I bought two and by the end of the night, the wires on both cables had come loose, leaving metal in my TV, exposed wires, and preventing me from watching anything. I called Dish that night to try to fix the problem. They said that we had to go through Amazon, even though we bought the Dish c... read more
Business response:
Dear Mr. M*********: On July 27, 2018, we received your review, dated July 26, 2018, filed with the Better Business Bureau. You expressed dissatisfaction with the return and refund timelines you were advised of when you requested to return HDMI cables ordered through a technician. I emailed you at ************************and advised you that I had waived the $21.54 charge applied to your account and applied a refund to the credit card account ending in ****. We sincerely regret any inconvenience this issue may have caused, a... read more
I tried to cancel my dish service after 6 years because I was moving. Nobody every came to the phone i was either put on endless hold or looped around their system time and time again. What a joke. I'll never use their service again.
Business response:
On July 24, 2018, we received your review, dated July 24, 2018, filed with the Better Business Bureau. I regret that your experience did not meet your expectations when you canceled your service. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced.
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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