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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their service sucks!
Horrible customer service - sent a tech out to bury a cable, he didn't even have a spade to trench it in. My 82 year old aunt had to dig a spade out for the man. Took a year and a half to get out to even bury the cable. Avoid this company at all cost.
Business response:
Dear *** ******: On November 19, 2018, we received your review, dated November 16, 2018, filed with the Better Business Bureau. You expressed concern about the level of customer service you received. We appreciate you bringing this issue to our attention so that we may address it internally. We sincerely regret any inconvenience this issue may have caused.
Less than 1 Star doesn’t offer any Houston sport packages and lost hbo and all att channels. They are the worst, terrible software platform.
Business response:
November 19, 2018 *** ***** ***** **** ********** *** ******** ** ********** Re: 8255909547361409-3635542 Dear Mr. *****: On November 16, 2018, we received your review, dated November 16, 2018, filed with the Better Business Bureau. You expressed concern with the HBO takedown and you indicated that we do not carry a Houston sports package. You requested to be released from your 24-month commitment. HBO/Cinemax has made the deliberate decision to pull its channels from DISH Network. They are making unreasonable demands and no... read more
They are really ugly when you call to cancel. Was spoken to like I was stupid. I did not appreciate having to redirect the guy many times and ultimately argue with him to get what I needed done. He reminded me that he was "not customer service." I've been a customer for many years. This was thankless.
Business response:
Dear *** ******: On November 5, 2018, we received your review, dated November 4, 2018, filed with the Better Business Bureau. I regret that we were unable to speak directly. You expressed dissatisfaction with the customer service you experienced when you canceled your service. We appreciate your feedback. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced.
Dishnet has repeatedly violated contract agreements and fiduciary commitments to us. They regularly allow interruptions of service to its customers for their own financial gain. This latest stunt includes dishnet,llc allowing its customers to lose a premium shannel of hbo/Cinemax. We sincerely hope the DOJ forces dishnet,llc to replace hbo to its paying customers. Should you have any questions, I encourage your approach. *************************
Business response:
Dear *** *****: On November 5, 2018, we received your review, dated November 4, 2018, filed with the Better Business Bureau. You expressed concern about the takedown of HBO and Cinemax. HBO/Cinemax has made the deliberate decision to pull its channels from DISH Network. They are making unreasonable demands and not putting you, the customer, first. You will not be charged for HBO/Cinemax during the takedown. While we continue to negotiate with HBO/Cinemax to bring the channels back, we are providing you a free preview of HDNe... read more
Terrible, I mean TERRIBLE, customer service. I have been a long time customer with Dish. I haven't had many issues, until I called to cancel. We only planned on cancelling for about a year, we had decided to go without TV and other luxury subscriptions for a time in order to pay some things off. I was given sales pitch after sales pitch - even though they knew I wanted to cancel. Once I cancelled and it was clear in their mind that they weren't going to sell me something more, they began to tell me about the charge to return... read more
I just contacted DISH Network about canceling my service now that my 2 year contract is complete. NOW that i'm canceling their service they charge you $15.00 for each box to return their equipment. If you have any of their leased equipment in more than 1 room that is $15.00 per room. Though there is nothing stating this in their contract, so beware if you have DISH NETWORK or plan to have DISH NETWORK.
Business response:
Dear *** ****: On October 22, 2018, we received your complaint, dated October 19, 2018, filed with the Better Business Bureau. You disputed the equipment return fee and you maintain that this fee is not included in the contract. When I spoke with you by telephone today, I advised you that our records reveal you established your account under the Digital Home Advantage (DHA) 24-month leased equipment agreement. The return equipment fee is disclosed in the DHA agreement. I emailed a copy of your agreement to ******************... read more
price negotiated in Sept. 2018, was told the rate would not increase for 1 year. Received price increase in Oct. Contacted Dish and was told there was nothing they could do. They received an increase and passed it on. Cannot be trusted.
Business response:
Dear Mr. Conover: On October 15, 2018, we received your review, dated October 14, 2018, filed with the Better Business Bureau. You said you were advised that your monthly rate would not change for 12 months. When we spoke, I informed you that a review of your calls to us revealed no such offer. The agent with whom you spoke offered you a monthly $30.00 credit for 12 months with an associated 12-month commitment. He advised you that if you were receiving any other promotional discounts that ended during that time, your mon... read more
I wanted to switch from directtv to dish I call for some questions and immediately get asked for a credit card?????so I hang up and do there chat, same thing, immediately and repeatably asked for my email and address before answering my questions, they are obviously selling my information and this type of customer service is terrible !!!!!!
Business response:
Dear Mr. M****: On October 12, 2018, we received your review, dated October 12, 2018, filed with the Better Business Bureau. You said you were interested in general DISH Network service information, but you were unable to get this without providing a credit card or email address. You expressed concern regarding the customer service you received. When we communicated via email, I explained that, while we can provide general pricing without any personal information, actual pricing does vary based on credit qualification. We ap... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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