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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We wanted to change our cable service to save some money and thought about DISH since they have cheaper prices, my husband and I spoke with an agent who told us we would be able to watch all the sport channels plus all the Spanish channels such as Univision, since it sounded so good we agreed with the so called "2 year contract". They came next day to install the antenna and everything seemed ok. First we noticed they don't have Univision as they said, then we wanted to watch a boxing fight which was live at 9pm and they had... read more
Business response:
On March 14, 2019, we received your review, dated March 14, 2019, filed with the Better Business Bureau. You said you signed up with DISH Network to watch sports and Spanish channels such as Univision and BeIN Sports. However, after the installation you learned that Univision was not available, and some of the sports you wanted to watch were not available, or not available when you wanted to watch them. You indicated that you requested to cancel your account after five days and you were told you would have to pay an early te... read more
I was cancelling my Dish account and was insulted and then my wife by a Dish associate. She was rude ,loud , obnoxious and would not listen to our demands of simply to stop service no matter what. Then they unfairly charged a $240 disconnect fee on the 2nd receiver we accepted a year ago that was to be a free earned upgrade. They never showed agreement contract to penalize $20 a month if I cancelled service for this was not a program upgrade just a receiver .Upon installing the receiver the installer had me to sign a paper h... read more
Business response:
Dear Mr. Talbert: On March 14, 2019, we received your review, dated March 14, 2019, filed with the Better Business Bureau. You indicated that you were charged a $240.00 early termination fee for a contract you had not seen. You also expressed dissatisfaction with the customer service you received. When we spoke on March 21, 2019, you said the technician who installed your new receiver had you sign a service agreement to confirm that the work was completed, but he never mentioned a commitment. I informed you that by leasing a... read more
I got dish network service about three months ago and now that I need to get in contact with them I’m getting the run around.
Business response:
On March 7, 2019, we received your review, dated March 7, 2019, filed with the Better Business Bureau. You said you were unable to contact customer service when you needed assistance. When we spoke, you said your issue was resolved, but you expressed concern with the number of transfers that occurred when you called. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents.
Dish tells you a lot of lies, don’t mention that you need WiFi to obtain programming on mobile devices, also they tell you you can put service on vacation then when you reactivate service they charge over double what you were paying. They want your business then they want to stick it to you once you sign on the dotted line. Just a big scam.
Business response:
Dear Mr. *********: On March 6, 2019, we received your review, dated March 5, 2019, filed with the Better Business Bureau. You said that you were not advised of the need to connect your receiver to the internet to view programming away from home or that pausing your account forfeits your new customer promotion. When we spoke, I informed you that your new customer promotion is being reapplied to your account after your call on February 28, 2019. As I explained, you only need an internet-connected receiver if you wish to view ... read more
Just got off a call with customer service to cancel my subscription. After being on the line with the agent for 10 min he still would not cancel my subscription and would keep trying to sell me on products other try to tell me I had to pay for the lnbs. After constantly him I didn't not want the service or an other products and only wanted to cancel, he continues to try to sell me more products. I had to threaten to want to talk to his supervisor or manager for him to finally initiate the cancellation. Also know that dish pu... read more
Business response:
Dear Mr. Allison: On February 28, 2019, we received your review, dated February 28, 2019, filed with the Better Business Bureau. You said you called to cancel your service; however, after ten minutes your account was not canceled. You maintain that the agent stated you had to pay for the LNBF and then tried to sell other services to you. You expressed concern with the customer service you received. My attempts to contact you by phone on March 1, 6 and 7, 2019, were unsuccessful, but I left three messages. A review of the cal... read more
I have been a Dish Customer for many years. Recently, my husband wanted to switch companies and so had new equipment installed. I am out of my contractual obligation period so I called to close my account. I have never been treated so poorly. First he tried to improve my rate, then he used scare tactics and long periods of awkward silences on the phone to bully me. At first I was very nice and said things such as "I will come back to Dish one day" etc. etc. After round 4 and him coming back on the phone trying one last "Woul... read more
From the first day they could not get there service to work correctly, 20 months later and still having issues they cant figure out. Multiple phone calls and techs spending hours at our home, receiver in spare bedroom with no tv and a Joey system sending the signal to our main tv and still not working correctly plus our receiver is in a spare bedroom on the floor and we can't understand why it cant be with our main tv. So we decide to cancel and they want one more tech to come out, but we are told this guy will be a manager,... read more
Business response:
Today the phone rings again from Dish even though all was taken care of when I did the last review. It started with them saying they were calling to let us know we didnt owe any money to them, and it sounded just like the tammy person from the first review. Based on how the conversation went we are convinced it was the same person calling to harras us a little more. So funny how their worthless technicians were the fault of our issues but they want to bother us instead of addressing the problem they have with technicians who... read more
I am not satisfied with the service and obvious lack of customer service when representatives continue to ignore questions and problems and promise to correct them only to find out later that nothing was corrected and the representative says it will be corrected next time, meanwhile payment is still expected...how much did dish pay the government to allow such communistic acts against the American people !!?? Just a curious Veteran !!!
Business response:
Dear Mr. *****: On February 15, 2019, we received your review, dated February 14, 2019, filed with the Better Business Bureau. You expressed concern about the level of customer service you received. In your email to me, you asked about your bill increasing. I replied that your $5.00 Refer-a-Friend credit ended with your November 2018 bill, causing your rate to increase to $43.11, but then you removed the DISH Protect Silver from your account, which lowered your rate to $35.75. I reviewed your calls to us and I could not find... read more
dis h network is a crook . i join with them because in need the internet and the cable so they told me that they could get me internet and cable for the low price of 111 dollar cable will be 71 dollar and the internet would be 29.99 for two year the price will not change so they sublet me out for the internet which was wow which is not a good company charger more than the 29.99 that dish had agree too.and the lied and said that if i join with them they would give me a 100 gift card and a echo dot which i did not received any... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open at 9:00 a.m.
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