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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I decided to cancel my Dish account because I found a better deal. I called them and asked that my service be cancelled and was totally aware of the early termination fee. The person I spoke with was very chatty about the weather and went on for more time than I thought was necessary. I stated that I wanted to close out my account, effective 7/23/19 and that I was aware there would be an early termination fee. He started to question me as though I were sitting in a courtroom on the witness stand! He asked why I was canceling... read more
Business response:
Dear Ms. *****: On July 24, 2019, we received your review, dated July 22, 2019, filed with the Better Business Bureau. I attempted to reach you by phone on July 24, 25 and 26, 2019. I left three voice messages. I also sent an email to you at ******************* You expressed dissatisfaction with your customer service experience when you canceled your account. We appreciate your feedback. We strive to provide excellent service and we regret any inconvenience you may have experienced.
No much! Can't even rate them they are so bad. Just cut stations and we still have to pay the same or more.
Business response:
Dear Ms. *********: On July 22, 2019, we received your review, dated July 18, 2019, filed with the Better Business Bureau. I was unable to contact you as you did not provide me with a contact phone number. I also sent an email to you at *********************with a request to contact me, but I received no response. You mentioned that channels were removed but your rate remains the same. You expressed dissatisfaction with DISH Network. As you did not include any account identifying information, I am unable to research your cla... read more
We had many problems with dish. We call them many times and when a technician comes out here. He doesn’t fix the problem. We had dish for 3 months it never worked right. Takes 3 weeks to get a technician out here and they can’t solve the issue.
Would leave no star if possible. Long story short, get streaming. Few weeks ago, my bedroom dish joey went out and dish agreed to send me anew one. While waiting I tried using the dish anywhere service and could not. Upon contacting dish for several days via messages, chat and phone, issue could not be resolved. I finally figured out the problem after countless hours of communications with dish. I then called and asked to speak to someone in the technology department. I was also told my two different people I would receive a... read more
We signed up with dish a few months ago and have had several issues with the screen freezing up and watching movies on demand. We have sent a email on our complaint and haven’t received a response.
Business response:
Dear Mr. ****: On July 16, 2019, we received your review, dated July 12, 2019, filed with the Better Business Bureau. You indicated that your TV screen freezes up while you are watching On Demand movies. Our records reveal that you called on July 15, 2019, to report that there was no signal. Our agent performed troubleshooting steps with you and the issue was resolved. So that we may assist you further, I would like to schedule a free technician visit. Please contact me directly to schedule this visit. The quality of our cus... read more
Dish network says customers are number 1 and strive to do best well I have had dish since spring of 2019 I have had to have dish technicians out 5 x since and its July 2019 2 of them times they cancelled and had not even bothered to call and let the customer know. And when you tell them to disconnect the service they want a early termination fee. I am very dissatisfied with dish network and their work I have not had good TV service since day 1 .
Business response:
Dear Ms. ***** On July 11, 2019, we received your review, dated July 8, 2019, filed with the Better Business Bureau. I attempted to reach you on July 12, 15 and 16, 2019. I left three voice messages. I also sent an email to you at **************************. Although you returned my call, we were unable to speak directly. You maintain that two technician visits were canceled without notification. You expressed dissatisfaction with your customer service experience and you disputed the early termination fee. Our records reveal... read more
I called to find a package for internet. Talked to multiple people. Was pressured into having a technician come to my home. We hadn't fully agreed to sign up with them. So when the technician showed up we told him we weren't interested. I asked to cancel. They still charged me 49.99. Took it out of my bank account without my knowledge. Still to this day I haven't recieved a refund of my money. I'm not happy and I've tried to resolve this many times. With no success. Do not use dish. I will never use them ever.
Business response:
Dear Ms. ******: On July 11, 2019, we received your review, dated July 7, 2019, filed with the Better Business Bureau. You expressed concern about the $49.99 fee applied to your bank account. I attempted to reach you on July 12, 15, and 16, 2019, and I left three voicemails. I also emailed you at *******************. In my last message, I informed you that DISH Network does not charge the fee to which you refer. You contacted I Dish Com to initiate service and the fee is theirs. I forwarded your review to them and, although ... read more
Horrible, install person never showed. My time got pushed back and I was not notified till I called 40min after they was supposed to be installing equipment. Then when the tech called and stated she is on her way she never showed and I was never contacted saying something came up. When I called Dish they told me it would be another 7-10 days to come out!
I chose to use Dish Network when I bought a home in Tampa, FL as I had used them before and they were much cheaper than the local cable companies. For the first year or so I had no issues. After that, both my TV's stopped working around the same time as each other and I was without for about 4-6 months. No big deal, it happens. When I got a new TV around November, I connected everything to find out that my service wasn't working anymore. I called Dish and was on the phone for an extended period of time trying to troubleshoot... read more
Business response:
Dear *** ******: On July 26, 2019, we received your review, dated July 25, 2019, filed with the Better Business Bureau. You said that during the second year of your DISH Network term commitment, your televisions stopped working. You further maintain that although you were unable to use the service for six months, you continued to pay for it. You indicated that once you purchased a new television and connected it to the receiver, the service was not working. Troubleshooting over the phone did not resolve the problem and a tec... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open at 9:00 a.m.
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