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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not receiving Fox Sports KC/Midwest. This channel is included in MY package, but have never been able to watch it since signing up. I picked this particular service to receive Kansas City Sports, but this service has never had the channel. Dish Network- please fix this issue before MANY customers jump ship.
Business response:
Dear *** *****r: On September 24, 2019, we received your review, dated September 17, 2019, filed with the Better Business Bureau. You said that you were told you would receive Fox Sports Kansas City, but you never did. When we spoke, I advised you that as a review of your sales revealed confusion concerning the Fox Sports Regional Sports Networks, I made an exception and waived your 24-month commitment. We sincerely regret any inconvenience this issue may have caused.
Was to be here 8-12 now need to reschedule for 2 weeks for a new installment after waiting all day
Business response:
Dear *** ******** On September 17, 2019, we received your review, dated September 14, 2019, filed with the Better Business Bureau. You said that a technician did not arrive during the scheduled installation time and you expressed concern with the available reschedule date. I attempted to reach you on September 19, 23 and 24, 2019. I left three voice messages. I also sent an email to **************************. Our records reveal that the installation scheduled for September 14, 2019, was required to be rescheduled due to unf... read more
Our company went with Dish and had everything operating correctly....UNTIL they switched to a paperless system. I have not received a bill or explanation of services. I have requested those mailed to me and they will not. I have requested assistance to go over my bill and staff is UNABLE to provide service. Each service rep I talk to tells me new information. (new account Numbers) (New Codes) (Email was Changed and I no longer got email notices) Its almost as if they do not want me to have access to my accounts. I want a a p... read more
Business response:
On September 13, 2019, we received your review, dated September 11, 2019, filed with the Better Business Bureau. You expressed concern that, even though your monthly payments are being automatically withdrawn, your service is interrupted. You indicated that you have not received a billing statement since the system was changed to paperless billing and you have not received any email notices. You also mentioned the information you received from customer service. This is a commercial account. The Commercial Department advised ... read more
Dish Network is not all it says they are. They say they are tuned into you.....but as a loyal customer of over 14 years, they started taking away channels, and giving new customers more "perks" than anyone who has been with them for a long period of time. When we started with the company, every 3 months we got 4 free new movie tickets that we could watch. after about 5 years, we maybe got 1 every 6 months. When we moved from Houston to Valley View, they were very helpful, but soon that all faded. When I would call about gett... read more
Business response:
Dear *** *****: On September 12, 2019, we received your review, dated September 10, 2019, filed with the Better Business Bureau. You expressed dissatisfaction with your DISH Network customer service. I emailed you at ************************on September 16, 2019, to request your account information, so I could better research and address your concerns. I never received a response; therefore, I am unable to address any specific issues. Please note that DISH Network has several promotions open to our valued existing customers,... read more
Dish network sales practices and customer service is beyond horrible. I was told by the sales person that Fire TV sticks will work with the Hopper, and when the technician came to install they did not work leaving me with no service. When I tried to cancel, I had to talk with 2 rude customer service representatives. One of them insisted that he had to listen to the conversation with the sales rep, and even after accepting that I was not told about the 24 hour delay in getting the service with Fire sticks, he was rude and obn... read more
Business response:
Dear ****** ********: On September 12, 2019, we received your review, dated September 12, 2019, filed with the Better Business Bureau. You said you were told that you could use Amazon Fire Sticks to work your additional televisions, rather than receivers. You expressed concern that neither the technician who came to install your service nor the technical agents on the phone were able to get the Amazon Fire Sticks to work as expected. You indicated you are dissapointed with the way the Amazon Fire Sticks work with the Hopper,... read more
What horrible service! On Sept. 1, 2019 our dish antenna was damaged by a wild fire, I contacted Dish Support on the 2nd and was told no Tech could be scheduled until Sept. 17th! I have been a loyal Dish customer for 17 years this is the worst experience for service from any company I have ever had!
Business response:
Dear Mr. **********: On September 11, 2019, we received your complaint, dated September 8, 2019, filed with the Better Business Bureau. You expressed concern about the availability of DISH Network technicians. When we spoke, you confirmed that a technician resolved your technical issues on September 17, 2019. Unfortunately, when you contacted us to request a technician, all our technicians were previously scheduled and, as visits are on a first come, first-served basis, we were not able to move your appointment up. I applied... read more
Signed up for dish. Told them I wanted the nfl package. At no time did they tell me or in there advertising does it say they are in a fight with Fox Sports. If I had been told that I could not see football right now I would have not signed up with them. They knew that they had no contract with fox since July. I signed up in September.
Business response:
Dear *** *******: On September 11, 2019, we received your review, dated September 8, 2019, filed with the Better Business Bureau. You indicated that you were not told we did not carry the Fox sports channels and you wanted the NFL package. As of Friday, August 23, 2019, the Fox Regional Sports Networks were sold from The **** ******Company to Sinclair Broadcast Group for a total value of $10.6 billion. At DISH Network, we are eager to accept a fair deal to restore these channels. We are open to working with Sinclair, as the ... read more
Dish promised TV and internet for $69.98. They failed to furnish this propaganda. I was told that Internet and TV were all combined into one at a price of $69.98 per month. I was charged and now have to have my credit card company go after them. They lied to me. The robot knew who I was, but the agents kept pointing the finger at *********Satellite and the phone number on my charge came right back to them. BEWARE. You will never get a paper contract. It is read so fast at you, that you cannot follow them. That is the game of... read more
Business response:
Dear *** ********: On September 11, 2019, we received your review, dated September 7, 2019, filed with the Better Business Bureau. You maintain you were promised TV and internet service at $69.98 per month. You said you did not receive these services and you requested a refund. When we spoke, I informed you that I reviewed your sale call from August 8, 2019. I found that you established TV service under the Digital Home Advantage promotion with a 24-month commitment and a two-year price guarantee for the core programming. Th... read more
This company was great when I started with them years ago. They started charging for their DVR and other things. I had them on auto pay and when I became suspicious of the billing, I tried to cancel my autopay and could not find a way to do so online. I became so fed up with their updated pricing that I canceled. The day I called to cancel, they told me that their system was down and I would have to call back. They assured me the account would be canceled the day I called. I disputed the charges on the last bill and when I "... read more
Business response:
Dear *** *****: On September 9, 2019, we received your review, dated September 5, 2019, filed with the Better Business Bureau. You said that DISH Network started charging you for DVR service and other things. You attempted to remove Credit Card AutoPay (CCA) online but you were unable to do so. You also expressed concern about the level of customer service you received, and your final bill. I attempted to reach you on September 10, 12, and 16, 2019, and I left three voicemails. I also emailed you at ********************. In ... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open at 9:00 a.m.
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