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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dish does NOT keep the agreements they make. The Price promised is not the price honored. Trying to get issues resolved take half of a day and transfers to multiple people that placate, and cant fix anything. They do not honor the pricing and details promised to keep us as customers. WE have been customers for 18 years!!!! I am so sorry we continue to give our hard earned money to DISH.
Business response:
Dear Mr. and Mrs. *******: On January 7, 2020, we received your review, dated January 3, 2020, filed with the Better Business Bureau. You expressed concern about your monthly billing and the level of customer service you received. When we spoke, I informed you that I reviewed your calls to us and found that you thought your monthly rate was locked in for 12 months. As a result, when you unbundled your service from Frontier and your rate increased, you disputed the new rate. As I explained, you are receiving a $35.00 monthly ... read more
Very disappointing experience with a company who cares nothing about its customers. My husband has ALS and had a very difficult time, not only with the controls, but with the operation itself. It was very confusing and frustrating for him. He tried for a couple of week and became more and more frustrated. They didn’t care one iota. Still charged us $468 to disconnect. Not willing to talk about it at all. Hard lesson learned.
Business response:
Dear Mrs. *****: On January 6, 2020, we received your review, dated December 31, 2019, filed with the Better Business Bureau. You said your husband was unable to use the remote control to operate the service due to health issues. You expressed dissatisfaction with your customer service experience and you disputed the early termination fee. Our records reveal that you established your service under the Digital Home Advantage promotion with a 24-month commitment and a two-year price guarantee for the core programming. Since th... read more
Dish is going to disconnect us without a written notice. Even though they were paid TWICE in November and we risk losing our home just to pay dish. But apparently that's not good enough for them. Plus the customer service is absolutely terrible!
Business response:
Dear Ms. B***: On December 30, 2019, we received your review, dated December 27, 2019, filed with the Better Business Bureau. You expressed concern about your DISH Network billing. When we spoke I informed you that, while we did receive two payments in November 2019, we received no payment for your September 2019 balance of $96.96. As such, the November 1, 2019, payment of $89.96 covered most of your September 2019 balance, but not your October 2019 balance. As your bill generates on the 17th of each month, when your Novembe... read more
Samsung has a contract with Dish Network to fix their appliances and THE TECH PEOPLE THAT CAME TO FIX IT DONE A 100% GOOD JOB and FIX THE PROBLEM , HOWEVER THE BILLING DEPARTMENT IS A JOKE, MY FIRST REPAIR BACK ON JULY9TH THEY CHARGED DOUBLE ON FEES AND HAD TO REFUND ME BACK MY FUNDS AND NOW MY SECOND REPAIR IS NEEDED I CALLED AND SETUP SERVICE WITH NEW PYMT CARD FOR THEM TO USE AND THEY DIDNT USE THE NEW CARD INFO AND USED MY OLD CARD UNAUTHROIZED AND NOW CAUSED ME FEES AND MORE PROBLEMS WITH BANKS !!!! THEY REALLY NEED TO ... read more
Business response:
Dear Mr. *****: On December 30, 2019, we received your review, dated December 27, 2019, filed with the Better Business Bureau. I was unable to contact you by telephone, as you did not provide me with a contact number. I emailed you at ********************** to contact me, but I did not receive a response. You expressed concern with the billing for the repair of your Samsung appliance. You indicated that although the repair was excellent, you were billed two times for it on July 19, 2019, and you did not receive a refund. You... read more
My daughter just got DISH installed , the IDIOT put it in her Horse pasture she told him not to and he did anyway and told her they would be out in the spring to bury the line.... 1 the ground is not frozen 2 he needed to fix it . 3 Dish said they would not come back out unless they paid more ! W T F kind of business is this ........this happened in INDIANA !
Business response:
Dear Ms. *******: On December 26, 2019, we received your review, dated December 23, 2019, filed with the Better Business Bureau. As you did not provide me with account information or a contact phone number, I was unable to contact you by telephone. I sent an email to ********************. You expressed concern that your daughter’s satellite dish was installed in the horse pasture even after the technician was told not to install it there. You maintain that the technician declined to move it, claiming that the ground was froz... read more
Dishnet: Had them for 15yrs, they took fox out but still charge us has if we’re still getting it. They hopper stinks for recording. My husband a huge giant fan, can’t get the game at all, or two of our shows the resident and 911. I live in a area where I can get cable. They change us 147$, they don’t give anything to Long term customers. I don’t have 2000$ to run a line from a pole at half way mark to street. We’re lock into a 2 year contact and can’t wait for it to end.
Business response:
Dear Mrs. H***: On December 19, 2019, we received your review, dated December 19, 2019, filed with the Better Business Bureau. You expressed concern that the local Fox station has been removed without a decrease in the amount that you are billed. You indicated that you are paying $147.00 per month as a long-term customer, and you are locked into a two-year contract. You also said that you have experienced issues with recording programming. When we spoke by phone, I explained that WXXA-TV is making unreasonable demands for th... read more
Worst customer service I have ever received. They remove channels that you signed up for because they are in a dispute with. But don’t offer any resolution or refund to your account for the missing channels. I got dish primarily to watch the Spurs games on fox sports southwest. Now I miss every game because dish removes it . You have to threaten to go to ****** ** before they offer you credit. Horrible customer service.. would not recommend them to a blind seeing eye dog much less a human being .
Business response:
Dear Mr. *****: On December 18, 2019, we received your review, dated December 18, 2019, filed with the Better Business Bureau. You expressed concern that the Fox Sports Southwest channel has been removed from your programming without a decrease in the amount you are billed. You also expressed disappointment in your customer service experience. We share your frustration that Fox Regional Sports Networks has removed your favorite games, and we continue to remain hopeful that the Fox Regional Sports Networks will work with us a... read more
I signed on with Dish Network in August 2019. Upon signing up I was promised that if I selected a higher package I would receive a $100 gift card. So of course I chose the higher cost package in order to receive the gift card promised. So here it is 4 months later, no gift card. I called to question why I never received the gift card and was told that I was sent an email with a form that I must fill out and return in order to receive the gift card. NEVER did I receive such and email and secondly I was never told that I had t... read more
Business response:
On December 6, 2019, we received your review, dated December 4, 2019, filed with the Better Business Bureau. You said that when you established your service, you were offered a $100.00 gift card and were not advised on how to redeem it. You expressed dissatisfaction with your customer service experience. When we spoke, I informed you that our records reveal your service was established through Infinity, an independent retailer. The $100.00 gift card is their offer. I made an exception and applied a $100.00 credit to your acc... read more
Unbelievable hold times for support, chat support the same. Known problem with personal guides freezing since the day I started my service.you cannot create a personal guide with the channels you want, if you do, it constantly freezes.dish is non responsive to complaints, problem has been ongoing for many weeks. I regret going with Dish
Business response:
Dear Mr. ******: On December 14, 2019, we received your review, dated December 3, 2019, filed with the Better Business Bureau. You indicated that you are unable to establish a favorites list due to a known technical issue. You also mentioned the hold time for our customer service. Please note that we are working diligently to correct the technical issues you are experiencing. Our records reveal you accepted a credit of $67.09 on December 5, 2019, for this issue, and another credit of $96.63 today. The customer service agent ... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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