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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Well I was excited to try out Dish Network. The tech went through my wallet and stole the rent money I just got to deposit. 500 bucks to try out Dish. I was the only one home all day and I wont even get a call back for 3 days. I am disabled and can't work so this hurts a lot.
Business response:
On December 4, 2019, we received your review, dated December 4, 2019, filed with the Better Business Bureau. You said that a technician went through your wallet and stole $500.00. An investigation has been opened on your behalf. An agent will be in contact with you to obtain a statement and let you know the next steps in the investigation process.
Honestly just hate the fact that Dish has yet to add Fox Sports AZ back as a channel. This is the best year the Phoenix Suns have had in over a decade, and I haven’t been able to watch one game. If you all bring back this channel I’ll take this review down and the a fat ol 5 star your way:)
Business response:
Dear Mr. ********: On December 2, 2019, we received your review, dated November 28, 2019, filed with the Better Business Bureau. You expressed concern that the Fox Sports Arizona has not been reinstated. You requested that it be restored so that you can watch the Phoenix Suns games. When I spoke with you by telephone today, I advised you that as of Friday, August 23, 2019, the Fox Regional Sports Networks were sold from The **** ****** Company to ********Broadcast Group for a total value of $10.6 billion. At DISH Network, we... read more
Rotten - straight up rotten - after 6+ years it was time to renew, so I "locked in" my price for an additional 24 months - I was assured my bill would be the EXACT same for the duration of the contract - now it is 3 months later, and it went up around 6 bucks - I called to ask why, and a lady said some promo on my account had expired and she would put e on hold and take care of it - put on hold twice, and then informed me she could not and offered to connect me to someone else - classic spin off - waited for another endless ... read more
Business response:
Dear Mr. *****: On November 27, 2019, we received your review, dated November 24, 2019, filed with the Better Business Bureau. You expressed dissatisfaction with your customer service experience. You said that you were promised a two-year price guarantee and you disputed the higher monthly rate and the early termination fee. When we spoke, I informed you that our records reveal you enrolled in the Preferred Customer Offer with a 24-month commitment and a two-year price guarantee for the core programming with autopay and a mo... read more
I called to research the current "new customer" rates from Dish Network. I was told that I needed to give personal information in order to determine "best price". I was asked for my Social Security number for a credit review, I asked if this would be an inquiry on my credit and told NO IT WOULD NOT, it did show as an inquiry. The agent obviously was using deceptive means to acquire new business.
Business response:
Dear *** *****: On November 20, 2019, we received your review, dated November 18, 2019, filed with the Better Business Bureau. You expressed concern about your sales call. When we spoke, I informed you that I reviewed your sales call and found that the agent did confirm with you that your Social Security Number would be used for a credit check. We appreciate your feedback and we look forward to having the opportunity to provide you with excellent service in the future.
Dish Network charges you for protection of components, then when you call customer service because you need to replace a controller that is over 10 years old they will not do it. They also send the bill to you 2 days before it's due! The programming also is BAD, mostly channels that sell things instead of Movies or TV Shows. Also there are 5 minutes of commercials to 4.5 minutes of most TV shows.
Business response:
Dear Ms. *********: On November 20, 2019, we received your review, dated November 18, 2019, filed with the Better Business Bureau. You expressed concern with the cost of replacing a remote control. You also indicated that you receive a bill two days prior to the payment due date. In addition, you expressed dissatisfaction with the programming package options, and with the length of time that commercials are aired. I attempted to reach you on November 21, 25 and 27, 2019. I left three voice messages. I also sent an email to y... read more
Let me start by saying I've been a loyal customer since 2011. Over the summer of 2017 I had a really hard time getting my service to work. After multiple hours spent with over 3 technicians that had to come out to my house. Over 12 hours spent combined to get it fixed and at least 5 phone calls. I finally got it resolved by having a corporate engineer personally working on my issue. Anyway this brings me to today I called to cancel my service because of saving money and they are going to charge me an early cancellation fee b... read more
Never do business with dish network, they will lie , charged me $140 for early termination and i did not sign a contract. Had dish for 2 years and then bill went sky high, was going to cancel and customer service rep offered deal to cut cost so i continued with then, canceled about 10 months later and now they want to charge me, also i have to pay to ship them their equipment!!!!!!!!
Business response:
Dear Mr. and Mrs. ******: On November 18, 2019, we received your review, dated November 14, 2019, filed with the Better Business Bureau. You disputed the early termination fee, as you maintain you did not sign an agreement. You also expressed concern with the monthly billing rate and the equipment return cost. When we spoke, I advised you that our records reveal you enrolled in the Preferred Customer Offer (PCO) with a 24-month commitment and a two-year price guarantee for the core programming. Your recorded call from Decemb... read more
Avoid this business at all costs. Poor customer service, misleading programming resolutions, unfulfilled promises to customers. There is a reason I’m willing to pay $280 just to distance myself from this terrible company. Learn from my mistake and avoid this business at all costs.
I'm very disappointed with Dish Network!! I'm a 25 year customer and I decided to upgrade my system and so I set up appointment for a tech to do the install. They gave me the option of two for our Windows 8 a.m. to noon or noon to 4 p.m. I selected 8 a.m. and noon and at 7:30 A M I received a text message stating they would not be showing up until sometime between 2 and 3:30 p.m.! I'm self-employed I schedule my day according to my appointments and 4 hours of my day is now completely wasted because they couldn't have a tech ... read more
Business response:
Dear Ms. *******: On November 11, 2019, we received your review, dated November 7, 2019, filed with the Better Business Bureau. You said your initial equipment upgrade appointment was rescheduled and you expressed concern with your customer service experience. When we spoke, you agreed to reschedule the DISH’n It Up equipment upgrade for the Hopper 3 and two Joeys receivers at no cost or commitment for November 19, 2019, between the hours of 8:00 am and noon. The quality of our customers' experiences is of great importance t... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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