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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a DISH customer for 15 years with various packages, from expensive to the least expensive, since we are now senior citizens. We have had the "old" receiver all this time until lately when it started giving us trouble. I called DISH to tell them about it. The lady on the phone said I would need a new receiver without even having someone look at it. I didn't go for that and called again. This person said I would have to pay $99 or sign up with service contract for six months to have someone come check it out. I sai... read more
Business response:
Dear Ms. *******: On January 28, 2020, we received your review, dated January 28, 2020, filed with the Better Business Bureau. You said that you recently contacted DISH Network regarding issues you were experiencing with your receiver. You were advised that your receiver needed to be replaced, and a technician came out to install the new receiver. While the technician was at your home, you were informed that you would need to purchase an extra piece of equipment for $99.00; however, this did not resolve all of your service i... read more
Worst business ever. I have had this company six months and there is always an issue.
Business response:
Dear Ms. *******: On January 23, 2020, we received your review, dated January 21, 2020, filed with the Better Business Bureau. You expressed dissatisfaction with your experience with DISH Network. Our records indicate that you previously filed a Better Business Bureau complaint because you were no longer receiving the Hallmark Channel. As I advised you when we spoke on December 31, 2019, the Hallmark Channel is not part of your programming package. You received the channel as part of our free preview, but I advised you that ... read more
Almost every show I record stops recording 1 to 2 minutes before the end of the show
Business response:
Dear Ms. ********: On January 28, 2020, we received your review, dated January 28, 2020, filed with the Better Business Bureau. You expressed concern that your DVR stops recording one to two minutes before the end of a show. When we spoke, I advised you to set the timers to extend a few minutes beyond the programming to ensure full capture of the show. We also discussed options to upgrade your system to a Hopper 3 with a Joey 3.0 and a Wireless Joey. This would increase the monthly bill by $5.00 and it would entail a 24-mont... read more
I was a current costomer who's DVR went out and when i called they talked me into getting a new hopper 3 but I would have to sign another 2 year contract I thought ok I've been a customer for a long time no big deal. Wrong!!! So they quoted me a price over the phone the day before but when the technician was installing the new DVR they gave him a different price because every couple years they up in price and so I called dish and told them I didn't want it if they won't give it for what they quoted me for and they told me I ... read more
Business response:
Dear Mr. ****: On January 23, 2020, we received your review, dated January 23, 2020, filed with the Better Business Bureau. You said that you upgraded your equipment and you were told that you would need to sign another two-year commitment. During the upgrade, the agent quoted you your monthly payment amount; however, when the technician came to install the equipment, you were quoted a higher monthly amount. Before the technician left, you contacted a DISH Network agent to cancel your service and you were informed that you w... read more
Recently changed my plan over to the next one up under my account with Dish, after 15+ years I had been on a welcome pack that is no longer sold. I decided to switch over and turn in some equipment that was not being used. I did the calculations and it seemed to be budget friendly for me so I made the switch. The following day which is today, I checked my account and the price had gone up (local channels) extra $12, the agent never mentioned, the new flex plan I had switched to also went up from $37.99 to $42.99. Dish claims... read more
Business response:
Dear Ms. *******: On January 16, 2020, we received your review, dated January 14, 2020, filed with the Better Business Bureau. I attempted to contact you on January 21, 22 and 23, 2020. I left two voice messages. On one occasion, there was no option to leave a message. I also sent an email to ************************. Although you returned my call we were unable to speak directly. You expressed concern with the following: • Welcome Pack • Equipment • Monthly billing • Price increase • Early termination fee • Customer service... read more
When I signed up with dish I made sure they had Fox Sports South so I could watch my favorite hockey team. They had that channel and were cheaper than direct tv. Since I signed up that channel has been blacked out due to a dispute between dish and fox. I have missed half the season. I would have never signed up for dish if I knew this would happen. I'm stuck in this contract til July of 2021.
Business response:
Dear Mr. ******: On January 13, 2020, we received your review, dated January 9, 2020, filed with the Better Business Bureau. I unsuccessfully attempted to contact you on January 20, 24 and 27, 2020, and I left three messages. I also sent an email to ********************** with a request to contact me. You indicated that, when you signed up for service, you specifically requested the Fox Sports South channels. Soon after, the Fox Regional Sports Networks (RSNs) were removed and you requested to be released from your commitmen... read more
I am extremely angry that I am still paying $13 a month for local channels when I am missing 50% of the locals in my area. We no longer have NBC and CW because Dish can't come to an agreement with our provider. This has been going on for 4 months. Most of the shows we watch are on NBC and CW. When I call, they offer a one-time $5 credit. What a joke. I figure I have paid Dish approximately $43,200 in the last 24 years and you offer a one-time $5 credit. Thanks, but no thanks. Make it right or lose a loyal customer.
Business response:
Dear Ms. *****: On January 10, 2020, we received your review, dated January 8, 2020, filed with the Better Business Bureau. You expressed concern with the removal of your local NBC and CW channels, and you declined the $5.00 credit that was offered, because you pay $12.00 per month for your local channels. When I spoke with you by telephone today, I advised you that the $12.00 fee for local channels is for the four major networks--ABC, CBS, NBC and Fox. We will include any additional channels at no cost if they are made avai... read more
6 MONTHS OF NO FOX REGIONAL SPORTS AND YET THOSE CLOWNS DO NOT CARE ABOUT THE CUSTOMERS ESPECIALLY THEIR GREEDY CHAIRMAN ALONG WITH GREEDY MR. WARREN AND THEIR PRESIDENT WHO IS A BIG THIEF TO THE CUSTOMERS ALL HE WANTS MONEY FOR IS THAT FOR HIM TO BUILD THE 5G NETWORK AND NOT RESOLVING ANY DISPUTES PLEASE STAY AWAY FROM THIS COMPANY IF YOU WANT FOX SPORTS OHIO OR SPORTSTIME OHIO GO TO DIRECTV SPECTRUM SUDDENLINK HULU OR ANY OTHER COMPANY BUT THOSE CLOWNS EITHER MAKE A DEAL OR YOUR EXECUTIVE STAFF WILL BE SHOWN THE DOOR MORON... read more
Business response:
Dear Mr. A********: On January 7, 2020, we received your review, dated January 4, 2020, filed with the Better Business Bureau. You expressed concern with the removal of the regional Fox Sports, and you provided feedback. I was unable to locate your DISH Network account with the information you provided. As of Friday, August 23, 2019, the Fox Regional Sports Networks were sold from The Walt Disney Company to Sinclair Broadcast Group for a total value of $10.6 billion. At DISH Network, we are eager to accept a fair deal to bri... read more
Dish Network is using false advertising to promote their "Hopper". They get you started after they refuse to update your DVR with a new DVR, saying there are no new DVR's and you must install the Hopper and the accompanying "Joey's" When you try to set up your downloading schedule, you find you have LESS service than the old DVR and, as I am hearing impaired, you go through heck trying to get the closed captioning to work. Once you do manage to schedule programs, their timers are inaccurate and your shows or movies get cut o... read more
Business response:
Dear Ms. ******: On January 7, 2020, we received your review, dated January 3, 2020, filed with the Better Business Bureau. I unsuccessfully attempted to contact you on January 16, 21 and 24, 2020.I was informed that this is an incorrect phone number. There was no option to leave a message at the second phone number as the mailbox was full. I also sent an email to ********************** with a request to contact me. You expressed concern that you upgraded to the Hopper system because we do not support your old DVR receiver a... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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