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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got Dish on June 3 2019. Since that time it has gone out 13 times, lost internet 15 times, called them numerous times. Had technician come back to the house and he said everything was fine. The least little wind or rain and this thing goes out. Perfectly clear day no wind no clouds and it goes out. I called to have disconnected and was told they would charge me $480.00 for the contract. I was not told this in the beginning when I spoke to them about hooking it up. To me, this is a total rip off and it seems they would want... read more
Business response:
Dear Ms. *******: On June 21, 2019, we received your review, dated June 18, 2019, filed with the Better Business Bureau. You said you lost internet service numerous times since June 3, 2019. You stated that a technician went to your home and told you everything was working. You lost service due to weather and on clear days. You disputed the early termination fee. Our records reveal that you established your service with the Flex 24 promotion with a 24-month commitment for TV service. While we are authorized to sell internet ... read more
I contacted ********communications beginning of May 2019 and was offered a bundle including DISH TV/ High speed internet and land line. The monthly charge was $162.00 plus tax for all services. ********provided my info (financial and otherwise) to DISH and scheduled the work order for the following day. DISH tech arrived and did the install. ********showed up the next day and informed me they couldn't deliver the service and cancelled my contract. I then called and cancelled the DISH service and was informed that they are se... read more
Business response:
Dear Ms. M*****: On June 17, 2019, we received your review, dated June 16, 2019, filed with the Better Business Bureau. I attempted to reach you on June 17, 19 and 20, 2019. I left three voice messages. I also sent an email to ****************************. You said you contacted ********in May 2019 and you were offered a bundle service for internet, phone and TV at $162.00 per month. You indicated that ********was unable to provide service at your home; therefore, you disputed the term commitment for your TV service. While D... read more
Just FYI - I don't want to give them even One Star... I am so disappointed with DISH tv... My mom saw an ad and wanted to go to a "service" vs "antenna" and we went with DISH. We knew we were agreeing to a $150.00 installation fee but that was also a $49.99 fee that we were not aware of. I was told that they listened to the 37 minute long tape of the conversation and 21 or so minutes in we agreed to an additional $49.99 to the already $150.00 installation fee. But they cannot let me hear the taped recording myself... I am no... read more
Business response:
Dear Ms. ***********: On June 12, 2019, we received your review, dated June 12, 2019, filed with the Better Business Bureau. You said that your mother, Ms., ************was charged a $49.99 fee to which she did not agree. As Ms. ******initiated her account through an independent retailer (Go Dish), I requested to have her sales call reviewed. It was found that the agent with whom she spoke advised her of both the $49.99 initiation fee and the $150.07 for the initial payment for service and activation. Although the initiation... read more
I called to inform dish I would not be continuing service with them several times prior to the end of my contract date, they continued to charge me and refused to refund the money. It got so bad calling customer service that I started recording the calls, I was promised refunds then call back 7 Days Later and start all over again. Customer service agents lie repeatedly and say anything to get you off the phone. I finally went to the bank and disputed the transaction, dish is now block from any more transactions. There is a r... read more
Business response:
Dear Mr. *******: On June 5, 2019, we received your review, dated June 5, 2019, filed with the Better Business Bureau. You said that you were billed for service after you disconnected your account. When we spoke, I attempted to explain that I reviewed your recorded calls to DISH Network and found that you disconnected your account on May 28, 2019. You declined to discuss the issue and terminated the call. Our records show that you downgraded your programming on April 1, 2019. The agent with whom you spoke advised you that yo... read more
I recently signed up for Dish Network four days ago(Saturday). The installer came out the next day and hooked everything up. The saleswoman on the phone told me that they would be able to remove two dishes that were on the roof of the house when coming to install the satellite. These were installed some time before by the previous owner. That was one of the main reasons I signed up with them. For the convenience. They were not removed. I was also under the impression that I was going to be able to pay for an additional sport... read more
Business response:
Dear Mr. ****: On June 10, 2019, we received your review, dated June 5, 2019, filed with the Better Business Bureau. You said you established service as the salesperson stated that the technician would remove existing satellite dishes from your home. You indicated that you were under the impression you would be able to pay additional fees to receive Fox Sports San Diego to access out-of-market games and you expressed concern with the blackout restrictions. You disputed the early termination fee and expressed dissatisfaction ... read more
My 90 year old mother gave up on trying to call them when she lost certain channels, so she asked me to. WHAT A NIGHTMARE! They wanted us to check everything and we did a bunch of times, including "can you tell if there's any blockage on the dish"....without going up there, NO! And we wouldn't know how to remove it anyway. Then they said a service call is $95! For them to make sure they provide service for us????? It's THEIR EQUIPMENT AND IT DOESN"T WORK!!! They don't care. Tried to scam us into a free service plan, but we'l... read more
Business response:
On May 29, 2019, we received your review, dated May 28, 2019, filed with the Better Business Bureau. You said that DISH Network would not send a technician to your home unless you added a service plan, and that we asked you or your mother to go on your roof to check the satellite dish. I reviewed your May 28, 2019, call and found that neither you nor your mother were told to go on the roof to check the dish. You reported signal issues and the agent asked if something was blocking the dish. Two agents specifically advised you... read more
Received DISH bill that was significantly higher than usual. Spoke to Customer Service and was told she was able to reduce to level that was slightly above my previous amount but I had to make a 2 year commitment. I agreed but subsequent bill is still at the very high rate. Deceptive and dishonest business practices but now I would have to pay a huge penalty to discontinue service. Would not recommend.
Business response:
On May 22, 2019, we received your review, dated May 21, 2019, filed with the Better Business Bureau. You said that your monthly rate for DISH Network service increased, and that you had to agree to a new 24-month commitment to lower it again. I attempted to reach you by phone on May 22, 28, and 30, 2019. Each call terminated after ringing three to four times. I also emailed you at jgfenninger@gmail.com. Our records show that you were receiving a promotional rate since March 2017. That promotion ended on April 13, 2019, and y... read more
I filed a review on here last week when I found fraudulent charges on my account for PPV that is locked and password protected. No one has the password but me. I got a call from a DISH customer rep, after I was able to get those charges removed, who wanted to discuss my review on here. Let's just say DISH customer service really isn't customer service. When I told the woman what had happened and that this is a continually recurring issue with DISH, she basically told me that I was a liar. She said, "I don't know that you hav... read more
Business response:
On May 21, 2019, we received your review, dated May 20, 2019, filed with the Better Business Bureau. You disputed the Pay-Per-View (PPV) charges on your account. You also expressed dissatisfaction with your customer service experience. When we spoke, you informed me that your concerns were resolved. I advised you that our records reveal the PPV was ordered by remote control through your receiver. Nevertheless, an exception was made and the PPV fees of $69.99 and $5.99 were removed from your account on May 15, 2019, and the P... read more
We have had DishNet internet service for many years now and our service speed is only 7Mbps. I was so excited to receive a mailer that stated Dish was offering "Blazing-fast internet, Speeds from 25Mbps-1Gbps, No Matter Where You Live, Now with Unlimited Data". I called Dish to inquire about increasing our speed. The rep stated that he could only provide 10Mbps in my area...what wait a minute, that is not what your add states. Well, I agree to the 10, cause it is more than 7. He says he has to put me on hold to speak with hi... read more
Business response:
Dear Mr. Bains: On May 17, 2019, we received your review, dated May 16, 2019, filed with the Better Business Bureau. You said that you received an advertisement for internet service at 25 Mbps to 1 Gbps. However, no advertisement was provided for review. You stated that when you called in regarding this offer, you were then offered 10 Mbps at $49.99 per month; however, you were told that this could not be provided. You expressed dissatisfaction with your customer service experience. I attempted to reach you on May 22, 23 and... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open at 9:00 a.m.
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